Shutesbury Chalets

" great place. first time at tru, will look for again. only poor part was breakfast which look better at the snack kiosk "

"I really enjoyed staying at this hotel. While some may comment that the bathrooms are older they are still impeccable and in perfect working order and I liked the space very much. The staff were wonderful."

"very comfortable bed and clean,quiet room"

"My family had a great stay! The room was very clean and the staff were hospitable and helpful! "

"Nice"

"Staff was very kind. Good atmosphere, pool was nice not to cold, gym was nice and welcoming l. Would definitely come back."

"The Oldness of the Hotel was 5 stars!! It was in Great shape for 99 years old. Can't wait to return in the Fall one year! Food options in the areas were nice and walkable. "

"Best hot buffet choices and the staff in the dining area was beyond helpful and courteous! The outdoor dining area with umbrellas for shade was lovely. I would stay here again for sure. "

"My stay here at true Hilton was amazing! What made it amazing was your staff. From the front desk two food service for breakfast ,housekeeping, I wrote a couple of reviews using the QR code in the elevator however, one of them didn’t get put through. I don’t know much about technology so I don’t know what happened so I’m writing here and I would like to make sure that the staff members get the recognition for going over and beyond their duties to assist me in my stay here. I am 68 years old a retired nurse recently in the hospital I’m from the state of Rhode Island. I grew up here in Chicopee so I know the friendliness the personality of people in this area. They’re very outgoing, kind, and helpful on a normal basis, but when I encountered here was true empathy and compassion for a fellow human being that had to be away from home. Well, just getting out of the hospital seriously you’ll and coming for a family members funeral my brother. ANA, front desk employee was above and beyond helpful to me kind and very compassionate assisting me to my room, bringing me towels talking with me or just listening to me when I would come in and out in my travails. I had a fractured ankle in a boot to fractured ribs, fractured vertebrae from osteoporosis, and it made it very hard to walk and move. I’ve been a nurse 40 years used to doing everything myself and taking care of others so this was such a helpful employee. Edwin was also very kind to me went over and beyond in the breakfast buffet"