Riads in Winter Haven

"Charged extra for room even tho we provided receipts and statement from bank proving it Front desk staff very arrogant "

"We are extremely disappointed with our stay. Upon being assigned our rooms, we opened the doors only to find that they were already occupied by other guests who were sleeping inside. This is completely unacceptable and reflects a serious failure in your management and room allocation process. We were then moved to different rooms that did not match what we had originally booked. However, given that it was already late at night, we had no other option but to accept them. This situation caused us significant discomfort and inconvenience, and it falls far below any reasonable standard of service."

"The customer service is very good. Everyone went out of their way to make our stay enjoyable. From breakfast in the morning to the poolside service, everyone seemed so glad to help us feel relaxed and happy. "

"Love love love this property ! It was close to everything and the staff were amazing and helpful.. we plan on booking again In the next few months !!"

"The breakfast restaurant opened at 8:30 on a Friday- which was kinda late if you’re leaving early for the parks. Also it was a credit to the account rather than an actual breakfast. It is in a restaurant- not a buffet or continental. "

"We began staying at the grove many years ago when it opened. Since then, cleanliness has declined, and many rooms (we've stayed in the last few years). need serious fixing and upgrading (cabinets and dressers falling apart, showers needs updating, hallways to rooms are constantly full of garbage people leave out, and overall dirt and grime) It is not what it use to be."

"Coffee maker missing a piece"

"They are renovating the 5th floor and put us on the 4th. We spent 2 nights and every morning at 7 a.m. they started working and woke us all up. I would stay there again but not so close to the 5th floor. "

"Pleasant clean room and great value for the price. After reading some reviews we expected worse, and in the past, we've experienced all kinds of hotels. This property didn't have any unpleasant smell or noisy AC - 2 things that are notorious to "