Riviera Maya Kid friendly Vacations

Servicio de excelencia.

Rocio from housekeeping was wonderful

Everything was great at this resort. Only the elements that were not in their control were unideal. The sea grass, and the beach erosion. Well that and their H10 club they try to convince you to waste your $ on & then attempt to shame you for going to the presentation when you nicely articulate the ignorance of it. But the food, the service, the rooms, the price, the pools, the entertainment... perfect.

Please read: I visited this property from Sept 2nd, 2026 to Sept. 9th, 2026. From the beginning, literally at the lobby, a very difficult staff to work with - not willing to help in any way. Then we were faced with very poor maintained installations. The room was awful; almost everything is broken or corroded inside it. Extremely outdated bathroom, wholes in the roof (not good when raining every afternoon). You can see very little maintenance is done in the property. Anything you see on the Expedia photos is a lie; shame on Expedia for not evaluating this resort prior to doing business with them. I took pictures of the low quality this resort is. The ONLY restaurant opened of the 3 offered provided the SAME lunch menu the whole 8 days we were in. The pool by the little bar is falling apart. Had to make 3 phone calls to the lobby in a 40min period in order to get towels to my room. No towels by the pools at 10am in the morning when guess are starting their day outdoors. The negative for this resort/property are numerous and I will NOT recommend at all. If you need pictures of this disgusting property, just let me know. I will send you the proof, the whole place is falling apart.

Great resort, food was excellent and staff all helpful.

Servicio de excelencia.

Rocio from housekeeping was wonderful

Everything was great at this resort. Only the elements that were not in their control were unideal. The sea grass, and the beach erosion. Well that and their H10 club they try to convince you to waste your $ on & then attempt to shame you for going to the presentation when you nicely articulate the ignorance of it. But the food, the service, the rooms, the price, the pools, the entertainment... perfect.

Rocio from housekeeping was wonderful

Everything was great at this resort. Only the elements that were not in their control were unideal. The sea grass, and the beach erosion. Well that and their H10 club they try to convince you to waste your $ on & then attempt to shame you for going to the presentation when you nicely articulate the ignorance of it. But the food, the service, the rooms, the price, the pools, the entertainment... perfect.

Great resort, food was excellent and staff all helpful.

Rocio from housekeeping was wonderful

Everything was great at this resort. Only the elements that were not in their control were unideal. The sea grass, and the beach erosion. Well that and their H10 club they try to convince you to waste your $ on & then attempt to shame you for going to the presentation when you nicely articulate the ignorance of it. But the food, the service, the rooms, the price, the pools, the entertainment... perfect.

Great resort, food was excellent and staff all helpful.