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Overview of Barceló Maya Palace - All Inclusive

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Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
3 outdoor pools, sun loungers
VIP Access

Barceló Maya Palace - All Inclusive

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationEcopark Kantun Chi15 min walk
    Popular LocationCenote Cristalino19 min walk
    Popular LocationOasis Beach19 min drive
    AirportPlaya Del Carmen, Quintana Roo (PCM)23 min drive

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Junior Room

4.1/5 guest room rating
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed

Junior Suite, Pool View (Premium Level)

  • 484 sq ft
  • Sleeps 5
  • 1 King Bed

Junior Suite, Oceanfront (Premium Level)

  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

About this area

Xpu-Ha

Located in Xpu-Ha, Barceló Maya Palace - All Inclusive is near theme parks and on a private beach. The area's natural beauty can be seen at Xpu-ha Beach and Akumal Beach, while Ecopark Kantun Chi and Xcaret Eco Theme Park are popular area attractions. Traveling with kids? Consider Xplor Theme Park and Akumal Ecological Center. Discover the area's water adventures with sailing nearby, or enjoy the great outdoors with ecotours.
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Popular Location

What's nearby

  • Ecopark Kantun Chi - 15 min walk
  • Cenote Cristalino - 19 min walk
  • Puerto Aventuras Marina - 4 min drive
  • CEDAM Museum - 4 min drive
  • Oasis Beach - 19 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 69 min drive

Restaurants

  • Mirador — 1 min walk
  • La Hacienda — 1 min walk
  • Le Bistrot Chez Dede & Lalo — 4 min drive
  • Paparazzi — 4 min drive
  • Dolce Vita — 5 min drive

About this property

Barceló Maya Palace - All Inclusive

4.5-star property with pools, private beach, full-service spa
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 756 rooms feature thoughtful touches like minibars (stocked with some free items) and bathrobes, plus furnished balconies or patios and LCD TVs with satellite channels. Guests will also find 24-hour room service, rainfall showerheads, and coffee makers.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels.

Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Access to onsite clubs
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 6 restaurants
  • 2 poolside bars, 4 bars/lounges and 1 swim-up bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Access to nearby outdoor pool
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Family friendly

  • 3 outdoor pools
  • Access to nearby outdoor pool
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (2350 square feet)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sun loungers
  • Private beachfront location
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massage - deep-tissue
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Slippers
  • Window screens

Policies

Check-in

Check-in from 3 PM - 6:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
An airport shuttle service (surcharge) is available on request.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.5 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 123 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 715 out of 1151 reviews
5 - Excellent 62%
Rating 4 - Good. 269 out of 1151 reviews
4 - Good 23%
Rating 3 - Okay. 90 out of 1151 reviews
3 - Okay 8%
Rating 2 - Poor. 49 out of 1151 reviews
2 - Poor 4%
Rating 1 - Terrible. 28 out of 1151 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities
Write a review

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never experienced bad service in Mexico. Everyone is nice and helpful. I was disappointed with the buffets food quality and freshness. I loved the restaurants just excellent. Terrible drinks quality in the bars outside. I wasn’t able to get a real Paloma with grapefruit juice as I was told they don’t have it.
Stayed 6 nights in May 2021

2/5 Poor

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Dinner reservations were ridiculously hard to change. I changed reservations twice, one time they refused because I didn’t have the ticket they printed for me. So we go to the dinner that was originally scheduled and the computer says we don’t have a reservation. Next time I brought a ticket but for only half our party. They almost refused to cancel the other parties reservation because I didn’t have the ticket again. They ended up changing both reservations. When we got to the restaurant we didn’t have reservations at any restaurants. We had to walk 10 minutes back to the room to show them their precious ticket. They let us in but didn’t have us in the computer. Checking out was annoying as well. Their computer system went down. We owed 70$ extra but they wouldn’t let us leave without processing the payment, even though we had a flight to catch. We even offered to just leave cash. Luckily the system was down for only 10 minutes and we still caught our shuttle. Just little stuff they didn’t make easy. While we were checking out a person next to us was trying to change rooms, they were going to charge him a late fee, he started the process a few minutes before noon, checkout was at noon but the person said no he had to vacate the room by noon. They were not making it easy to change his room reservations for him. Not sure if he ended up changing them or walking away in frustration. The wait staff was not very friendly. Best waitress we had was lobby bar, Maria
Stayed 6 nights in May 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was so beautiful, clean and the staff extremely attentive. The food was great everywhere we went and i loved how they always were assuring we were content with all the services.
Stayed 6 nights in May 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, we were there for our honeymoon and we had a great time. All the staff members were very kind.
Stayed 5 nights in May 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience was great, only negative I would say is how slippery the floors are throughout the main areas of the hotel lobby and hallways leading to restaurants, if anyone is bringing any guest or family members over the age of 50 be aware of it, it seems the cleaning solution used to maintain the floors makes for a very slippery surface, my 5 and 3 year old kids slipped and fell a number of times, they’re small so no one was injured but for a senior that could turn dangerous.
Stayed 6 nights in May 2021