蓬塔米塔旅游套票 | 蓬塔米塔机票+酒店优惠低至 4 折

Everything was really good

The best service, food and accommodations !

Es un excelente hotel, con excelentes instalaciones y personal el único problema fue que por edad de mis hijos cobran la estancia como adultos pero ya en con muchas restricciones para entrar a varios de los restaurantes por estar en torres que solo se permiten adultos, además de no dar información clara el primer día de la estancia de qué restaurantes estarán abiertos. Es una enorme falla del hotel no informar previamente con información impresa para poder planear a qué restaurantes se podrá visitar por dia y otro no deben cobran los alimentos a la menores si hay tantas restricciones para poder visitarlos

We give this a 10/10 for a 4-star stay. For it being a facility that is not strictly a hotel, we were amazed by the experience. We must open with that the staff did a phenomenal job with communicating early and even assisting with surprising my girlfriend with flowers, a snoopy gift item, and wine. They also facilitated excursion reservations and helped us select them. They were extremely detailed and answered literally all of my questions. The building itself was very well maintained and the staff was always greeting us with a smile and always happy to help. Booking through Expedia gives you daily room service which was a great plus. The minor details that impacted score were that when we arrived, although we notified when we would be arriving, we waited about 20min for someone to greet us and walk us to our room. Once checked in and settling in for the night, we found some trash under our nightstand while plugging in our charger. The door handle to the bathroom wasn’t fully secured and slid off when going to close the door. And finally, one of the reclining chairs was not operational. Our experience at the rooftop pool was both extraordinary but also felt restricted. They have a strict policy that is predatory in nature. I want to be very clear about my choice of words- you are not allowed to bring ANY outside food or beverages… not even the welcome water bottles or previously purchased bottles from the same bar. All of our drinks tasted good but poured with a light hand.

hotel impecable con excelente servicio