Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
76% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good size room

Posted Aug 15, 2014
They don't have a baby crib, which the website said they would have one.
2 out of 5
by A verified traveler from Fairbanks

Lacked enough help and maintence issues.

Posted Aug 13, 2014
Upon checking into the room I noted that the microwave was filthy and the refrigerator not much better. All night the toilet kept cycling and there was nothing to do but shut the valve off myself. The room was hot and the only option was to leave the window open and since it was over the parking lot I had the pleasure of listening to drunken arguments most of the night. As there was no other options to stay that weekend I had to endure another night. I Asked the front desk to please fix the toilet and clean the dirty microwave and refrigerator. She told me the maintenance man would be in at three and all would be taken care of. About 5pm when I was in the middle of preparing for a dinner engagement, the same front desk agent came to my room and told me there was no maintenance man that day and took the lid off the toilet herself and tried to show me how to jiggle the float to make it work. Really? I'm not sticking my hands in there and shouldn't have to. I know the girl was trying with all the back up she had up front at least she showed up to do something. I told just not to worry. I was trying to get out the door and just put up with it. Won't stay again though.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel in downtown Anchorage

Posted Aug 13, 2014
Pros: Room was extra-spacious and with a full kitchen, large bathroom. Free shuttle to/from airport. Free breakfast.
Cons: Parking is not included and is $10/day
Location: It's Alaska... c'mon...
We stayed 2 nights. They do not provide housekeeping in between.
4 out of 5
Recommended
for Families
by A verified traveler

Great amenities close to downtown

Posted Aug 12, 2014
We found this hotel to be reasonably priced and conveniently close to downtown. The kitchenette and pool were added conveniences.
2 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Convenient location; Adequate Accommodation

Posted Aug 6, 2014
Plusses: convenient downtown location, generous room size (we had a 1 BR suite), kitchenette, laundry facilities. Minuses- inadequate stocking of kitchen (e.g., 1 bowl for a suite that sleeps 4?! lousy knife, etc), not all laundry facilities functioning, only one luggage cart, inadequate breakfast bar. Dingy furnishings/linens. Functional for a few days but I wouldn't want to stay for an "extended" period of time.
2 out of 5
by A verified traveler from Madison, WI

Lack of Communication

Posted Aug 5, 2014
Pros: not much
Cons: communication
Location: I don't know I didn't get to stay at this hotel
We arrived in Anchorage at 11:30 (what felt like 2:30AM) to try calling the hotel for an airport shuttle. The phone did not work and would send you around in the same never ending voice mail. Finally we took a cab to the hotel. Once we arrived, we found we had been bumped from the hotel to the Midtown location due to pipes breaking. Did we get a phone call? or any heads up about going to a different location? Unfortunately, No. It was a constant ring around. I would never stay at this chain again.
2 out of 5
by A verified traveler

Less that average Stay

Posted Jul 30, 2014
Pros: Close to Anchorage Museum and downtown mall.
Hotel needs updating. More like a studio apartment rental than a hotel. No hangers in closet, missing kitchen items. Downstairs breakfast was ridiculous.
2 out of 5
Recommended
for Everyone
by A verified traveler

Shuttle service less than stellar

Posted Jul 28, 2014
Scheduled a ride from airport. Didn't show so had to take taxi Driver for am shuttle to train didnt shiw , so very young desk clerk drove us Breakfast ok
2 out of 5
by A verified traveler

It would have made a great dorm room in college.

Posted Jul 21, 2014
But at $160/night it did not meet expectations. Some "features": Come to the front desk daily to get your ration of shampoo. The room, linens, and towels are not cleaned unless requested. The "clean" towels I had when I arrived were stained. The refrigerator 8 feet from the bed was so loud I unplugged it for the duration. I had to dismantle the bathroom sink stopper to drain the sink. Unfortunately I left my power cord in the room when I left. I called to see if it had been found. When told they would have to check I specifically asked that they return my call either way. No call ever came. On the upside, the "free" wifi worked with little hassle although it was low bandwidth unless you wanted to pay for an upgrade. They didn't charge me for a bag of microwave popcorn I picked up with my shampoo one night.
2 out of 5
by A verified traveler

Towels like sandpaper...

Posted Jul 18, 2014
Towels like sandpaper and air-conditioning didnt work when I arrived. No shampoo and soap open... not great!