Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
70% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Big Bad Wolf from Juneau

Perrrrrrrrrfect

Posted Apr 15, 2014
Pros: The Old Seward Hwy. and the New Seward Hwy. split across the street; easy to enter and exit from several directions. Clean rooms, good accomodations.
Location: McDonald's behind it, Denny's three blocks away, Carrs across from Denny's.
Easy check in. Airport access is easy by driving or by hotel shuttle.
Comment from
Jan 18, 2014
I appreciate you taking the time to write such a great review of our hotel. I'm glad that you enjoyed our shuttle service, location and your clean room. I will be sure to share your kind remarks with our staff. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by ann from fairbanks, ak

convenient

Posted Apr 14, 2014
really convenient place. simple with no frills and reasonable. handy to have the small kitchenette. safe location and it was quiet the night I stayed. walking distance to moose's tooth, movie theater, sagaya market, and a mcdonald's.
3 out of 5
Recommended
for Everyone
by Tracy from Seldovia AK

Mixed bag.

Posted Apr 12, 2014
Pros: That they take dogs. I liked the set up of the rooms too--a living room separate from the beds. And a kitchen is great to have as well.
Cons: Purchase some more towels. Walmart is right down the corner. And how about some toilet paper?!
Location: It was centrally located. Right by major roads and near shopping.
The first time we stayed here the reservation got messed up. We extended our stay, which we thought was hilarious given the name of the hotel. But then the staff called me to say our stuff was still in the room. Duh. Because we were staying. They took all of our towels. We called and went down to the desk 3 times that day to get towels. They told us there weren't any. WHAT? no towels in a hotel? Finally we got some. Then I asked for tp b/c we were out. There was none on the maid's cart so the woman at the front desk said she would bring some up. Never did. Wow. The second time we stayed there it was fine. It was just for one night though.
Comment from
Jan 15, 2014
Tracy - Thank you for taking the time to write a review of our hotel. I apologize that you had issues obtaining towels and toilet paper during your visit with us. I will be meeting with our housekeeping staff to ensure these issues do not continue in the future. Still, I am glad to hear that you enjoyed our pet friendly policy, as well as your fully equipped kitchen. We continually work to improve our guest experience, so I am very grateful for your feedback. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by fred from Saint Mary's

Nice

Posted Mar 30, 2014
Good place for the price. I enjoyed staying there.
Comment from
Jan 2, 2014
Fred - The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Again, thank you for the comments. We look forward to providing you with another comfortable stay in the future!
4 out of 5
Recommended
for Everyone
by Molena from Fairbanks

Might not have a pool, but its worth it

Posted Mar 25, 2014
Pros: Common courtesy
Cons: add a pool?
Location: Restaurants, Walmart, located in middle of town so access to malls isn't far
Rooms have separate bedrooms, employees are courteous from the get go. Plenty free parking & close to restaurants & midtown Walmart
Comment from
Jan 31, 2014
Thank you for taking the time to write a review of our hotel. I’m glad that you enjoyed our staff, our free parking and our convenient location during your visit with us. I will be sure to share your comments with our team. As well, thank you for the suggestion regarding a pool. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your kind words. We look forward to seeing you again, should your travels bring you back to our area.
Comment from
Jan 31, 2014
Thank you for taking the time to write a review of our hotel. I’m glad that you enjoyed our staff, our free parking and our convenient location during your visit with us. I will be sure to share your comments with our team. As well, thank you for the suggestion regarding a pool. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your kind words. We look forward to seeing you again, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by Amanda from Alaska

Cheap, convenient, but lacking

Posted Mar 10, 2014
Pros: The price was great
Cons: A hot shower is a must!
Location: Lots of restaurants and shops within quick driving distance.
My husband and I stayed one night at the Midtown Extended Stay America hotel and found it convient but lacking. The price was very affordable but the shower was cold, there was no shampoo or conditioner, and we weren't told that breakfast ended at 9. Overall, if you're looking for something right in the middle of town that's a no fuss cheap option this is perfect. However if you're looking to relax and rest then perhaps this one isn't the one for you.
Comment from
Jan 1, 2014
Amanda – Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. I apologize that your shower was cold during your visit. I will be meeting with our maintenance staff to ensure this issue is properly resolved. As well, please know that toiletries are available at the front desk upon request. Thank you again for your comments. We look forward to welcoming you again in the future.
3 out of 5
Recommended
for Everyone
by Rick from Delta Junction, AK

Nice budget hotel

Posted Mar 10, 2014
Very nice hotel for the price. Clean rooms, comfortable beds, friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to shopping

Posted Mar 8, 2014
Loved our stay! The room was clean and our hotel was within 5 miles of everything we wanted to do and see. Great experience.
3 out of 5
by A verified traveler from Anchorage

Close to where we needed to be

Posted Jan 20, 2014
Room was too warm. No table lamp in living room of the suite. No light bulbs in bedside lamps. We asked at the front desk, but this was not fixed. We don't care for trying to just live under the ceiling lights.
2 out of 5
Recommended
by A verified traveler

OK,but....

Posted Dec 24, 2013 on Hotels.com
No hot water for morning shower.