Ratings based on 377 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from manchester
beautiful stay and setting and beautiful building.Posted Aug 17, 2014
Pros: the setting, the staff and location
Cons: bath room could do with updating, though very clean . would prefer a walk-in shower and a door that locked.
Location: Beautiful location. lots to do nearby, river, windsor castle, legoland
The hotel was very comfortable, and a wonderful place to stay.the staff were extremely helpful, and the room was lovely. the view, grounds and library and sitting rooms rooms are fabulous. the knob on the airconditioning was missing, and this was replaced straight away, but the broken lock on the bathroom door was not fixed during our stay of 3 days. it is a hotel for the able bodied, unless you are on the ground floor. there is no lift and lots of stairs and corridors, which are all charming. there is no walk-in shower, and the bath is quite high to climb in and out of.
for Everyoneby A verified traveler from Cambridge
Fantastic, beautiful and wanted to move in!Posted Aug 15, 2014
Pros: Staff are brilliant, the grounds are stunning and above all it is very child friendly. Ticked all the boxes for me.
Cons: I didn't spot on the website it had a pool, but could be an over site on my part.
Location: We visited LEGOLAND the day before and a five minute drive into Windsor the following day.
A really beautiful hotel and I cannot wait to visit again.
for Everyoneby A verified traveler from Sheffield
Attractive country house fronting the ThamesPosted Jul 31, 2014
Pros: Location for Windsor races excellent (5 min taxi, 20 min walk). Always a good welcome. Great facilities - golf, tennis, leisure club
Cons: Redecoration is under way and will just help make it feel a bit fresher
Location: Windsor castle and tourist etc., Windsor races, Burnham Beeches woods, rvier walks and boat trips
Under new ownership, the hotel is currently (July 2014) undergoing some redecoration work to freshen up the look (carpets and painting). The staff are very attentive (concierge team very welcoming) and rooms are comfortable and spacious. Drinks outside were good - lights in the trees and overlooking the river. Breakfast buffet was good and food was kept nice and hot.
for Couplesby A verified traveler from California
Beautiful hotel, great characterPosted Jul 29, 2014
Location: Windsor is three miles away and so this is a quiet retreat but well out of the action or the town.
Great staff and rooms. Wonderful charm in a beautiful setting. The staff was pleasant and helpful. The hotel itself is a little tired and was not worth the expense that this type of premiere property should provide.
for Everyoneby A verified traveler
Nice romantic hotelPosted Jul 21, 2014
Pros: Location and the building itself
Cons: Air condition, bathroom toilet flush, shuttle to the airport and/or to nearest railway station or tube is highly necessary
Nice location directly on riverside, wunderful parc and terrace
for Everyoneby A verified traveler from Leeds, UK
Is there a better place to stay in/around London?Posted Jul 14, 2014
Pros: Dinner on the lawn with the Sax player
Cons: refurb the bathrooms and replace the shower curtain with a glass screen (do hotels still use curtains???)
Stunning building and with grounds that I have not seen better. The location is first class, with moorings onto the Thames. I would come again just to experience the evening dinner on the lawn at the side of the river, whilst been serenaded by the talented saxophone player. A fitting end to a great day at Ascot. The room was ample (although the bathroom was showing signs of high traffic). We paid £315 for two nights (Thursday & Friday night), incl breakfast, for a superior double with river view and after the experience of the hotel I would have been happy paying at least another £100.
for Everyoneby A verified traveler from California Coast
CharmingPosted Jul 12, 2014
Pros: Grounds, setting, things to do (picnic on the river, bicycles to use), free wi-fi.
Cons: Air conditioning system probably needs to be replaced.
Location: Windsor Castle; Heathrow airport - and was so much better to stay here the evening before our flight instead of the ugly hotel airports!
Charming hotel right on the Thames. Bed was so comfortable, I slept like a baby. The evening was magical, walking around the beautiful grounds, along the river. Reviews are correct about the rooms being too hot - we were in the west wing and it was too warm for my husband. Hint: leave a room key (from ANY hotel - not necessarily your room in this hotel) in the A/C activation unit to cool your room before you return, that would probably help. Also: don't shower/bathe with the door open to the room; this led to the room being too hot as well. The charm of the hotel the comfort of the bed made up for the room being a little too warm, at least for me.
for Everyoneby A verified traveler from canada
High light of our hotel and guest house staysPosted Jul 9, 2014
Spectacular in every way. Victorian gothic at its best! The sense of arrival exceeded our expectations and our guest room was outstanding. We enjoyed drinks in the garden patio and dinner in the dining room. A game of billiards and a romantic night cap. Great finish to our trip and only 20 minutes to Heathrow. We understand the hotel has recently been sold to a passionate owner so expect more pleasant surprises as they focus even more on the original design.
by A verified traveler
Could be great but needs attentionPosted Jul 6, 2014
Pros: The staff and the location
Cons: Everything! This is a hotel that so needs bringing into the 20th century, let alone the 21st! A refurb is a must!
Fabulous location and excellent staff. Shame there's not been investment in the rooms - they are like waling into a time warp - very dated and have uncomfortably soft beds with lumpy pillows. The shower was a dribble and furnishings needed a clean (as well as a visit from an interior designer). Everything about this hotel is dated. Someone from here needs to go to London to see the Soho Hotel and equivalent to see how things can be done. I would happily pay more for better in this prime location. As is, I felt disappointed. A 5 out of 10 is all I would give this hotel.
for Couplesby A verified traveler
Great location, nice Hotel!Posted Jun 13, 2014
Pros: Location, close enough to Windsor but far enough away.
Cons: Speed of service. Lots of staff but not effective
Location: Four miles out from Windsor. Taxi about £10 into town.
Stayed at hotel night before/ after collecting my wife up from Heathrow. Nice hotel, staff were friendly but service was very slow even when not busy. Price was ok when compaired with local hotels.