Ratings based on 804 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from QLD
Good hotel close to cityPosted Jul 2, 2015
I enjoyed my stay, although the parking was expensive and they didn't have a spot available for us on our first night which was a hassle. I was then called and told I could get an early check in and when I arrived they told me that wasn't correct so I had to wait. Also their room service price list is out dated and the prices are higher then listed.
Comment from Hotel Management
Jul 6, 2015 by Adriette, Hotel Management
Dear Tamika, Thank you for your feedback. I am sorry that you experienced a delay at check in. I have followed it up with the front desk staff. Thank you for letting us know regarding the outdated price lists, as all those price lists are supplied by third party restaurants, and I will request updated price lists from the restaurants. Kind Regards,
for Everyoneby A verified traveler from melbourne
Spacious, Perfect location and amenities @ $140Posted Jun 12, 2015
Stayed over the long weekend. Room was not ready until the afternoon even though I called ahead to say we will be early. Understandable given the long weekend. Perfect location next to marina for all reef departures, and 5 min walk to woolworths, restaurants, city pool. Price @ $140/night is worth it. Great outdoor pool on 4th floor and gym and dry sauna.
for Everyoneby A verified traveler from Hong Kong
Nice apartmentPosted May 27, 2015
Pros: City centre, local tour recommendation at lobby, in room complimentary WIFI
Location: Cairns have a lots adventure tours such as skydiving from 14,000ft, hot air ballon, Skyrail, rafting, scuba diving etc...
Hotel (actually is an apartment) is located at the city centre, mins walk to the pier and main street which got a lots resturant. We stayed at an one bedroom apartment which facing the city and partically harbour. Rooms are spacious which included kitchette and laundry in room. Hotel offer complimentary red wine for my birthday celebration. One worst thing is the bathroom which is small, but overall must recommend to family and friends
by A verified traveler from East Gippsland Victoria
Hotel is in a good locationPosted May 20, 2015
Pros: Good location, minimal outside noise
Cons: Drapes that completely covered the windows . The current blinds do not block out light.
Location: Good location to restaurants, waterfront , walking distance to esplanade.
On arrival we enquired about the location of our room as we had requested a upper level room. We had been located on the fourth floor and were told quite rudely that they were fully booked for such room and they were unable to accomodate our request. However we learned later that this was not true. It took two days for our request for fresh towels to be supplied with no apology for the delay. The air conditioner was very noisy.
for Everyoneby A verified traveler from Andover KS
Loved the apartment and location.Posted May 6, 2015
Pros: The location is great if you plan to use transportation to Green Island. Good value for the two bedroom apartment.
Cons: Carpets could be vacuumed better and lobby staff needs to be a little more helpful.
Location: This hotel is adjacent the Fleet dock . There are many restaurants and bars along the board walk and it is across the street from a casino.
We stayed here two nights before our visit to Green Island Resort and one night upon our return before flying out. The location was perfect being adjacent to the Fleet dock. We loved having an apartment with two bedrooms rather than two hotel rooms. We could all visit easily yet have privacy and the laundry facilities were well used. The beds were comfortable. The carpets could have been vacuumed better, but overall things were clean and in good condition. There were plenty of fine places to eat and drink. We would stay there again.
Comment from Hotel Management
May 19, 2015 by Adriette, Hotel Management
Dear Cindy Thank you for your great comments. I will definitely pass onto the team, as I am sure it will serve as an encouragement for them to keep on improving. I will also follow up with Housekeeping regarding the carpet to ensure it does not happen again. Kind Regards Adriette Meyer Front Office Manager
for Everyoneby A verified traveler from Brisbane
Posted Apr 29, 2015 on Wotif
Cons: The layout of room 705 is backwards...the tv should be on the other wall and the sofa turned around so you can enjoy the views of the ocean
Location: Casino, dining, shopping
We spent two nights here and found that the hotel was in the best location; close to restaurants, bars, casino and the esplanade. We stayed in room 5 which was at the back but we still got a small view of the ocean. We were hoping for Marina views but I believe the other side of the hotel has permanent residents who get this view. Overall; very good. Only downside was the lacking of staff at certain times during the day: our safe stopped working and we were unable to access our wallets and we had to wait for the other staff member to return before we could leave the hotel for dinner.
by A verified traveler
Cbd CairnsPosted Apr 28, 2015 on Wotif
Pros: Close to Cbd
Cons: Room furniture and adding some furniture/pictures to the room - upgrade needed
Location: Close to cba and casino
Very basic, dated furniture not in good condition.
for Everyoneby A verified traveler from Ottawa, Canada
Hotel close to harbourPosted Apr 27, 2015
Pros: Liked this hotel because it was in walking distance of restaurnats and shopping. Walk out the hotel onto the boardwalk along the water. Great for earl
Cons: The internet speed needs imporvement.
This hotel has a great location near the harbour where all the water relted tours leave from. Great view form the harbour view rooms.
for Everyoneby A verified traveler from Country Victoria
Handy HotelPosted Apr 22, 2015 on Wotif
Hotel handy to all Tourist Facilities in Cairns. Walking distant to great Hotels,Resturants and eateries.
for Couplesby tyson from Melbourne
Great locationPosted Apr 22, 2015 on Hotels
Wasn't the room we were expecting