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Aparthotel

Bel Air Collection Resort & Spa Cancun Adults Only

5.0 star property

Photo gallery for Bel Air Collection Resort & Spa Cancun Adults Only

Outdoor pool
Bicycling
Outdoor pool
Lobby sitting area
Lobby sitting area

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Gym
  • Room service
  • 24/7 front desk

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About this property

Bel Air Collection Resort & Spa Cancun Adults Only


Property Location
With a stay at Bel Air Collection Resort & Spa Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and El Rey Ruins. This beach hotel is 3.3 mi (5.3 km) from Aquaworld and 4.7 mi (7.5 km) from Cancun Interactive Aquarium.

Rooms
Make yourself at home in one of the 155 air-conditioned rooms featuring minibars (stocked with some free items) and DVD players. 32-inch LCD televisions are provided, with cable programming available. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a health club and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.


Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

All inclusive details

All-inclusive room rates at Bel Air Collection Resort & Spa Cancun Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Beach

  • On a white sand beach
  • Beachside massages

Pool/Spa

  • Aromatherapy
  • Beachside massages
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor pool

Internet

  • Available in the apartment: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee/tea maker

Dining

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free minibar (limited items)
  • Room service (24 hours)
  • Snack bar/deli

Bedrooms

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Location highlights

  • Near the airport

Things to do

  • Gym
  • Health club
  • Shopping
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 155 units
  • 6 floors
  • Banquet hall
  • Property does not allow children

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 1300 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Bel Air Collection
Bel Air Collection Cancun
Bel Air Collection Resort
Bel Air Collection Resort Cancun
Bel Air Cancun
Bel Air Collection Hotel Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort And Spa Cancun
Bel Air Collection Cancun
Bel Air Collection Hotel Cancun
Bel Air Cancun
Bel Air Collection Resort & Spa Cancun Hotel Cancun
Bel Air Collection Resort Spa Cancun
Bel Collection & Cancun Cancun
Bel Air Collection Resort Spa Cancun
Bel Air Collection Resort Spa Cancun Adults Only
Bel Air Collection Resort & Spa Cancun Adults Only Cancun
Bel Air Collection Resort & Spa Cancun Adults Only Aparthotel

About the neighborhood

Map
Cancun

What's nearby

  • El Rey Ruins - 19 min walk - 1.0 mile
  • Iberostar Cancun Golf Course - 2 min drive - 1.1 miles
  • Delfines Beach - 2 min drive - 1.6 miles
  • Aquaworld - 6 min drive - 4.2 miles
  • Ventura Park Cancun - 7 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬12 min walk
  • ‪Zai - ‬13 min walk
  • ‪Sun Palace - ‬7 min walk
  • ‪Km 19.5 - ‬9 min walk
  • ‪Bogavante Restaurant - ‬4 min walk

Frequently asked questions

Does Bel Air Collection Resort & Spa Cancun Adults Only have a pool?

Yes, this property has an outdoor pool.

Is Bel Air Collection Resort & Spa Cancun Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bel Air Collection Resort & Spa Cancun Adults Only?

Self parking is free at this property.

What time is check-in at Bel Air Collection Resort & Spa Cancun Adults Only?

Check-in start time: 3 PM; Check-in end time: 10 PM.

What time is check-out at Bel Air Collection Resort & Spa Cancun Adults Only?

Check-out is at noon.

Does Bel Air Collection Resort & Spa Cancun Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1300 per room applies.

Are there all-inclusive benefits at Bel Air Collection Resort & Spa Cancun Adults Only?

Some rate plans available at this property are all-inclusive.

Where is Bel Air Collection Resort & Spa Cancun Adults Only located?

Nestled on the beach, this Zona Hotelera aparthotel is within a 10-minute walk of Nichupté Lagoon and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Iberostar Cancun Golf Course and Delfines Beach are also within 1 mi (2 km).

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Bel Air Collection Resort & Spa Cancun Adults Only Reviews

Reviews

6.8
Rating 10 - Excellent. 203 out of 867 reviews
Rating 8 - Good. 260 out of 867 reviews
Rating 6 - Okay. 179 out of 867 reviews
Rating 4 - Poor. 109 out of 867 reviews
Rating 2 - Terrible. 116 out of 867 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Edgar, Juarez

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel se ve viejo, la habitación tenía una fuga de agua en el baño, además el agua del lavamanos tardaba una eternidad en irse. El personal fue muy amable. La alberca y playa la cerraban muy temprano.
Stayed 2 nights in Aug 2020

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great boutique resort. Recommended.

Overall we had a great stay and I was very impressed by the service the staff provided. Front desk, pool service staff, and the restaurant staff all did an amazing job taking care of their customers. The only downfall was the water temperature in the room. Also food was delicious. Breakfast and diner.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Me gustó la vista. No había agua caliente, había fugas en el baño
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice!! Food wasn’t all that. But the service was good
Stayed 3 nights in Apr 2020

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
No es all inclusive regular (todo el tiempo) tienes ciertas horas para comer, ciertas para cenar y ciertas para desayunar. Te entregan la habitacion super tardey si el ultimo dia comes despues de la 1pm te lo cobran wtf. Las instalaciones estan genericas asi que no volveria.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
we had read varying reviews on this resort and were pleasantly surprised. We thought it was excellent value for money. Have come to the conclusion that some people want to pay 3 star prices then want 5 star facilities.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off I can't give the staff that work here enough compliments. They were absolutely amazing!!! Whatever you needed they were quick to please you. Claudia, yadaira, Alicia, and kenia were great letting us know were everything was and what times certain restaurants were open. There wasn't a time we're I didn't see the staff cleaning, this place is spotless!! The spinach juice served at the palm terrace was the best juice I've ever had in my life. There was a grocery store and an amazing restraunt directly across from the hotel so we didn't have travel by car to pick anything up. The view of the ocean in the morning is breathtaking and the breeze that flows through the entrance of the hotel is incredible. I definitely recommend this place!!
Stayed 5 nights in Mar 2020

10/10 Excellent

Antonio, CDMX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio que dan todos los empleados es increible, la comida, la habitación, todo excelente.
Stayed 2 nights in Mar 2020

10/10 Excellent

laura, zapopan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la atencion, las instalciones la ubicacion muy recomnedable
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
When we arrived, we loved that it was close to the beach with easy access. It all seemed to go well but they were a bit rude. They charged us a fee to clean the beach and our friends that stayed at another hotel didnt gets charged such fee.
Stayed 4 nights in Mar 2020

8/10 Good

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me gustó

Pasé bien . Hotel bien ubicado a un buen precio. La piscina es hermosa. Le falta sauna al spa.
Stayed 1 night in Mar 2020

10/10 Excellent

Lotfi

Stayed 1 night in Mar 2020

8/10 Good

Angélica

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2020

6/10 Okay

ALLAN

Disliked: Property conditions & facilities
Ya esta muy antiguo y no lo remodelan ni le dan mantenimiento
Stayed 1 night in Mar 2020

8/10 Good

Gisel, Cdmx

Liked: Cleanliness, staff & service, amenities
La alberca es fabulosa, necesita mantenimiento. Se ve descuidado el hotel. El restaurante es pequeño
Stayed 4 nights in Mar 2020

8/10 Good

Trudy

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
La vista al mar perfecto, le hace demasiada falta un buen mantenimiento a las habitaciones e instalaciones.
Stayed 2 nights in Mar 2020

4/10 Poor

Enrique, El Salvador

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No me gusto las opciones de alimentación, no me pareció el estado de las habitaciones y que no tienen aislamiento de ruido.
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Marie, France

Liked: Cleanliness, staff & service
La qualité générale de l'hôtel est bonne, la piscine est très agréable avec le pool bar et l'accès à la plage est immédiate, très appréciable et belle. La nourriture est excellente. Les prestations sont bonnes mais certaines choses sont à revoir en profondeur. Le service tout inclus de l'hôtel fonctionne mais n'est pas du tout optimisé. À chaque consommation de boissons ou de nourriture il faut donner le numéro de la chambre, le nom et une signature. Ce n'est vraiment pas pratique en tout inclus où les consommations sont souvent nombreuses. Si vous êtes une famille de plus de 6 personnes attendez vous à avoir des problèmes pour manger tous ensemble. Nous étions 8 puis 10 et nous avons été refusés de nombreuses fois au restaurant, obligés d'attendre que des places se libèrent. Certaines chambres sont bruyantes au niveau de la route à cause de l'état des fenêtres. Bien important de vérifier les équipements de la chambre avant de déballer les affaires, surtout la climatisation. Un plus pour les serveurs, la réception et l'animation qui font de leur mieux (merci Felipe). Nous sommes quand même très content de notre séjour au Mexique et au Bel Air Cancun.
Stayed 8 nights in Feb 2020

8/10 Good

Thomas, Montréal

Liked: Cleanliness, staff & service, amenities
The general quality of the hotel is good, the swimming pool is very pleasant with the pool bar and the access to the beach is immediate, very appreciable and beautiful. The food is excellent. The services are good but some things need to be reviewed in depth. The all inclusive service of the hotel works but is absolutly not optimized. Every time you take a drink or eat something you have to give the room number, name and signature. This is really annoying in all inclusive where the consumptions are often many. If you are a family of more than 6 people expect to have problems eating all together. We were 8 then 10 and we were refused many times at the restaurant, having to wait for places to become available. Some roadside rooms are noisy because of the state of the windows. It's very important to check the equipment s in the room before unpacking, especially the air conditioning. A plus for the waiters, the reception and the animation who do their best (thanks Felipe). We are still very happy with our stay in Mexico and Bel Air Cancun.
Stayed 9 nights in Feb 2020

4/10 Poor

Lesley, Toronto Ontario Canada

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room with 2 beds...when we arrive they gave us one bed. It took 2 days to get us in to a room with 2 double beds. The room they eventually gave us had no working air conditioning for the last 3 days.....
Stayed 6 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
La atención por el personal de recepción, el edificio se ve viejo necesita reparaciones
Stayed 1 night in Feb 2020

8/10 Good

Anna, Colorado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was weak and the air conditioner was loud. The buffet, staff, and beach were great. The room was simple but good, I don't need a fancy room. I go to Cancun to enjoy the beach!
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
I loved the access to the beautiful beach. The hotel needs major renovation to the building as well as the staff.
Stayed 4 nights in Feb 2020

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