Bel Air Collection Resort & Spa Cancun Reviews

Worst experience ever. Staff was terrible and not welcoming and felt like it was a hassle to solve our issues. We're so dissatisfied that we got a refund and left. Hotel looks old and beat up. There's staff cleaning at 2am making noise while people are trying to sleep. Drinks were horrible and NOT top shelf after claiming it was. Never have had such a terrible experience befpre. Ever!

booked a room with Jacuzzi - originally wasnt given one and told none available but eventually got moved when checkin staff realised mistake,

Stayed for five nights and it was a great stay overall. Employees were very nice and friendly; always helpful! Only frustrating thing was the WiFi reception- really awful.

Had a great time - I wish the hotel would have down something about my complains of the hot water issue. That was my only issue. No hot water on teh 6th floor and I was ingnored totally when I brought the issue up.

Excellent experience and I will repeat it again, all personal very polite, food was tasty

Hotel is aged,painting and a good handyman needed...otherwise pool,beach, shopping access very good. Staff very helpful, dining room and sushi bar better then competition plus if you go with gourmet meals the chef will alter the menus within reason, white and red wines are palitable. I would stay again in this basic but comfortable and quite location. Rate this as 3.5 plus.

Greeted at the hotel with a drink, reviewed check-in reservation and additional options available, to include tour choices could sign-up for, if desired. No pressure to purchase anything further. Left a card that was used to hold $100 for incidentals and as security deposit. Showed to our room which was a king suite facing a great view of the beach. Areas of concern were the sliding door mechanism took some work to lock and the safe provided was rather small to store items but had no problems with staff. They were very friendly and quite attentive, checking rooms twice daily for service. Once around 11am and again after 6pm. Hotel was under some remodeling and second night was difficult to sleep. Walls are thin and much noise came in from outside which is nice when is just the sound of waves crashing. In all, would definitely stay again and curious how will be once fully upgraded.

Muy buen hotel en la playa. Muy buena ubicación. Con unas vistas excelentes

The two things I was very disappointed with was that ther was no hot tubs anywhere in this resort. It's supposed to be a spa!! Also the fact that the bar is in the lobby is crazy. Not all people stay up till midnight and the sound carries to all the rooms facing the lobby. The beach was lovely and the staff was freindly. I think that the food could also be improved on, I did have one lovely meal there however honestly the pizza we had was no better than a frozen store bought one.

Room was nice and romantic. Big problem with staff not fixing a/c. We asked them for 2 days to fix it. They told us it was fixed when we returned to the room it was not. So we ended up going somewhere else after 2 days stay.