Ratings based on 2,410 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from seoul

Comfort, close to beach but expensive

Posted Aug 2, 2015
Had a 1 night at the hotel. Clean and good location for shopping. Beaches are just in front of the hotel. If you think the price is affordable, then it is a good hotel, I can recommend you. If not, there are small hotels you can choose in the hotel zone or near hotel zone.
3 out of 5
by A verified traveler from New Jersey

Nice Staff, but...

Posted Aug 2, 2015
Pros: They have nice pools and the lounge was nice.
Cons: The Wifi was spotty at best and incredibly slow. Their running water would turn off at times.
Location: Location is nice as it is right next to downtown hotel strip. So close to Coco Bongo among various things.
We booked the Altitude room and the staff was nice as well as the service in the lounge. The pools were kept well and were very nice looking and the beach was close by. Our room came with Wifi, however the Wifi was spotty at best and incredibly slow. I had to rely on my phone's mobile hotspot the entire stay. The running water would stop at times and once for even more than an hour. Our safe was malfunctioned and so we were without a safe in the beginning of our stay, however we were allowed to use the safety deposit boxes by the front desk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente ubicación y gran seguridad

Posted Jul 31, 2015
Todo fue excelente, lo único que no me gusto fue que en la terraza de mi habitación había escombros y todas las mañanas un andamio afuera de mi terraza! tapaban mi vista de la habitación al mar.
1 out of 5
by A verified traveler from LA

The worst hotel by far

Posted Jul 30, 2015
Very rude and unhappy staff. First of all, they refused to take our dollars & pesos (only credit card). They even refused to change our American dollars to pesos. Staff isn't approachable or friendly. They seem to be very selective on who they approach. If they do anything for you (with an extremely serious face/no smile) they expect a tip even though the service didn't meet up to the expectations. The traveling agency that's with the hotel just wants to make sales and will say the packages include things that they don't. We received a "good deal" and ended up having to pay extra at the actual places because our packages didn't include things he said they would. We travel a lot and customer service is always a huge part to our stay. The hotel is beautiful but the service we received ruined the whole experience and it didn't really matter and for that reason we will never be back to that hotel or recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel

Posted Jul 29, 2015
Enjoyed our vacation and pools were nice and clean
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Noce and clean

Posted Jul 28, 2015
This is a pretty nice and clean hotel. The only down side is that the pool close too early and the temperate of the lobby, elevators and the room were hot. We set the ac to the coolest and did not work. we pay for ocean view and our view was a construction (crane etc).
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County. CA

Excellent costumer service.

Posted Jul 28, 2015
Pros: Staff
Cons: The A.C. in the lobby.
Location: is very close to everything, and the fact that their is a OXXO store is very convenient.
Staff is very friendly and courteous. at checking in they had all ready to go straight to my room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Normal

Posted Jul 27, 2015
Nos trataron bien, el hotel no es nada espectacular pero lo basico muy bien (limpieza y ubicacion..) (La playa no es la mejor... Es justo la punta y hay un rompe olas.. Asi que corre menos y se veia verde el agua)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
Rooms were very clean and cooled with AC. The hotel looks a bit antiquated. Nice overall.
2 out of 5
by A verified traveler from San Antonio, TX

Not worth it!!!

Posted Jul 24, 2015
Pros: The location
Cons: Food!!
I didn't purchase an ocean view room, but did not expect to have all this construction going on. Too much of a hassle switching rooms!!! My iphone was stolen!! I would not recommend this to anybody!! The only good thing was the location.