Krystal Grand Punta Cancun Reviews

No longer a Hyatt, but change can be good. New infinity pool is good, but need to enforce signage. Food is too expensive and 50 percent offer became 20 percent. Also major construction next door is a challenge, that they ignore. Hyatt staff would always speak to you, Krystal has lots of people with clip boards walking around taking notes.

Es un hotel muy comodo y tranquilo, su playa es de agua cristalina y de agua muy tranquila, me encanto!

fue una muy buena estancia en el hotel, cómoda, cerca de los principales lugares de interés

This is hotel is beautiful with great amenities and right on a lovely section of beach. The hotel staff, on the other hand, were not helpful and overall not very pleasant.

eramos quatro pessoas no quarto e todas as vezes que havia troca de toalhas era necessário pedir a quarta toalha, pois não era colocada. E um dia acordamos sem uma gota de água nas torneiras.

I stayed in this hotel for 5 nights with my family in middle of January. The location is great - north end of the hotel zone so it is not too crowded, and has a very nice private beach with a pier, so the waves from the sea is nice and gentle. There are also two 3 freshwater pools. If you choose the "all-inclusive" option, then you can also access all the restaurants and bars in the hotel, as well as the hotel beside it, Krystal Cancun. The staff members were all friendly and helpful. They tend to spend long time with you (especially during check-in), so during busy times, you might have to wait a bit. If you just need to ask a question, then telephone is your best bet. Because of the structure of the hotel (it has a big opening in the middle), it can be a bit noisy, but it should not be an issue for most people. We opted for the "all-inclusive" options and found out the foods and drinks were all generally excellent. There are few food items and liquor which are not included (such as wine or hard liquor), but otherwise the services included with the all-inclusive were excellent. Overall, it has been a great experience, and I have no problem recommending this hotel to other people.

Nous avons passé un trés bon séjour dans cet hotel, nous avions une chambre vue ocean au 12 eme etage( altitude club). Les 2 bémols: le bruit qui remonte du hall et le petit dejeuner du club Altitude assez frugal Sinon tout était super!!!!!!

The Hotel and staff were awesome- Ana checked us in and she was wonderful with her customer service. They offer "free internet" but is 1 Meg a day which barely is enough to check emails. They upgraded us when I complained and that was appreciated but if you need to get any work done and log into a server its not happening. (Forces you to enjoy vacation vs. work) The internet had a better connection on the beach then in our room which was weird. We didn't do all inclusive and glad we didnt with limited restaurants on the facilities. Taxi's was really spendy as well and be sure to always take a picture or have them document the taxis when you get dropped off in case you leave something in there. The pools were both awesome and the beach was phenomonal! The bed was about the worst thing we experienced- needs updated! We booked a couple adventutres through the hotel- did the Isla tour for a day on the island and then next day did jungle tour with snorkeling which were both awesome!

situçao do hotel muito boa, atendimento bom em porteria, café da manha pouca qualidade

I stayed with my family on the club level. The overall experience was exceptional! The people are friendly and helpful. They are dedicated to making your vacation experience amazing. My 7 year old had a magnificent time. Will definitely stay there again.