Does Krystal Grand Cancun All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Krystal Grand Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Cancun All Inclusive?

Valet parking is free at this property.

What time is check-in at Krystal Grand Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Are there all-inclusive benefits at Krystal Grand Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Grand Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is in the entertainment district, just steps from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Krystal Grand Cancun All Inclusive Reviews, Deals & Photos 2025

10/10 Excellent

christie velazquez

Jul 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

My fiancée and I had an amazing experience, from the moment we checked in even though we were a little early they offered us a room right away and once settled the staff gave us a tour of the property. The resort had all the things we needed from beautiful views, pools, beach access, and plenty of drinks & dining options. All the staff was nice, helpful and always making sure we were well taken care of. A special thanks to Sinai and Alex, who went above and beyond to make sure our stay was incredible. Sinai was great with setting up dinner reservations and activities for my fiancée and me. The resort exceeded all of our expectations and we can't wait to return. Thank you staff!

Stayed 5 nights in Jul 2025

10/10 Excellent

Ivette

Mar 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location walkable to the little town where all the bars and shopping is available

Stayed 5 nights in Mar 2025

2/10 Terrible

Santiago

Jun 27, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

They threw away my things and opened the safe they had limited dining and restricted everything.Safe and door broke down tv remotes had no batteries

Stayed 5 nights in Jun 2025

8/10 Good

Nathan

May 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was pretty good for the price. I have stayed at the RIU before and the food was WAY better there. This hotel has a really nice beach. The upsell of crap when you are trying to check in is super annoying. The food is passable but not excellent.

Stayed 4 nights in Apr 2025

2/10 Terrible

Maria

Jul 14, 2025

Disliked: Cleanliness, property conditions & facilities

We arrived at 7 AM, completely exhausted after a long trip to a staff with no kindness, just cold, rude staff who clearly didn’t care. There was no AC in the lobby, so we were left sitting in the heat for hours. It was miserable. When we finally got into our room, the bathroom was dirty, and the overall cleanliness of the place was just unacceptable. We had booked all-inclusive, yet somehow still had to pay extra to eat. Every time we tried to question it, the staff brushed us off with attitude and zero accountability. At the bar, we saw something absolutely disgusting — the bartender dipped his hand into the shaker to taste the drink before serving it. Seriously? Completely unsanitary and gross. After just a few hours, we decided this place wasn’t worth it and asked to leave early and get a refund — they flat-out refused. No understanding, no effort to make it right, just more rude behavior. This was easily one of the worst hotel experiences we’ve ever had. No AC, dirty bathrooms, unhygienic practices, and dishonest service. Don’t waste your money — avoid this place at all costs.

Stayed 2 nights in Jun 2025

4/10 Poor

Amra

Jul 6, 2025

Disliked: Amenities, property conditions & facilities

This was our second visit to Cancun, and Krystal Grand was a letdown compared to our first stay at a Dreams resort. The location is great—right in the Hotel Zone and walkable to shops. The beach was nice and calm with some seaweed, but still swimmable most days. The hotel feels outdated. Our room had a strange smell, and elevators were slow, hot, and poorly ventilated. Only one of four seemed updated. Check-in was quick but impersonal—no tour or warm welcome unless you’re a vacation club member. Dining was average. As a family that doesn’t eat pork, we found few options. Poolside portions were small, and room service had a $9 USD fee per delivery. Bars were understaffed, especially at the pool, and the mini bar in our room was never restocked during our 8-night stay. Entertainment was minimal—besides a pool workout and a 4th of July event, there wasn’t much offered. Most energy came when they were filming promotional content. Communication was poor—pool and restaurant closures weren’t announced in advance or when they were announced the timeline wasn’t met and created the pool to be open later then stated and angry guests. Overall, we wouldn’t return. If this had been our first Cancun trip, we likely wouldn’t have come back. If you’re looking for a quiet, no-frills stay it might work, but if you expect good service and entertainment, look elsewhere.

Stayed 7 nights in Jun 2025

4/10 Poor

ADRIANA

Feb 15, 2025

Disliked: Property conditions & facilities

I was deceived by the review videos I watched. The only great thing about this property would be how beautiful the beach is! After a long flight, arriving to the hotel they only had two people checking in all the new visitors. Once you complete the check in, there are associates behind you ready to suck you in into a buying scheme. They say it’s just to give you a map of the facility but it ends up being that PLUS wanting to sell you a room for the new hotel next door. During my stay, there was only 2 elevators working. Mind you, there’s 14 floors at the Krystal Grand. I made it aware to a handful of employees and they stated someone was coming in the next day to fix it. I was there for 4 days and never was fixed. It is not air conditioned, so it is always hot in the elevators and in the main lobby. Trying to make reservations to the 3 restaurants they have was impossible. Had to get management involved and he made sure I had reservation for one of them. The smell of sewage was unbearable when showering and in certain places in the main lobby. Once leaving, everyone who had rented a vehicle noticed there was paint splatter all over the vehicles. Employees were aware of it but didn’t act apologetic at all. They stated “ the hotel was not responsible for any damage as they allowed us to park there for free so it was not on them”. Even though, their workers were the ones painting on their hotel. I will never stay at any Krystal hotels ever again.Spend your money elsewhere!

Stayed 3 nights in Feb 2025

8/10 Good

Deanna

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

8/10 Good

Olalekan

Mar 24, 2025

Stayed 3 nights in Feb 2025

4/10 Poor

Jimena

Feb 22, 2025

Disliked: Staff & service, property conditions & facilities, room comfort

No lo recomiendo en lo absoluto

El hotel esta muy descuidado, de los 4 elevadores que tiene solo servía uno y sonaba horrible. Era un caos subir y estábamos en el piso 14. El cuarto se veía muy descuidado también, las sillas estaban manchadas y las persianas estaban sucias y el baño olía a caño. No hay lugares suficientes donde sentarse / acostarse en la aberca; son muy pocos a comparación de la gente que esta hospedada. En la playa pasa lo mismo y peor aún tienen palapas y camas que cobran aparte y mínimo te piden una botella. De all inclusive no tiene nada, no pierdan su dinero. NO lo recomiendo en lo absoluto.

Stayed 4 nights in Feb 2025

10/10 Excellent

agueda nallely

Feb 5, 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

May 25, 2020

Liked: Cleanliness, staff & service, property conditions & facilities

very nice and clean hotel, family friendly, they had activities for the kids every day, beach is beautiful and pools are very nice, loved that it was close to everything downtown, i would definitely stay here again!!

Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveler

Dec 16, 2019

Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

May 29, 2019

Liked: Staff & service, amenities, property conditions & facilities

Buena limpieza, trato de personal regular, bien ubicado

Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

May 29, 2019

Stayed 6 nights in May 2019

8/10 Good

RHETT

May 23, 2019

Liked: Property conditions & facilities, room comfort

Stayed 1 night in May 2019

2/10 Terrible

andre

May 18, 2019

Disliked: Staff & service, property conditions & facilities, room comfort

Would not return

Very basic hotel and incredibly noisy internal bar area affecting all bedrooms.

Stayed 2 nights in Jan 2019

6/10 Okay

Daniel

May 5, 2019

Liked: Cleanliness

Disliked: Staff & service

The location is prime. At check-in very little information almost misleading and aggressive up-selling. Our bathroom had plumbing issues and smelled like a porter potty. Cleaning staff and maintenance workers were very pleasant and helpful. Food and restaurant staff were excellent as well. Over all we like enjoyed our stay, management needs to work out any and all issues.

Stayed 6 nights in Apr 2019

10/10 Excellent

scott

Apr 30, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time stay

I was impressed with the hotel. Very modern, clean, and well kept. Right on the beach and walking distance to anything you will ever need. We went non-inclusive so there are some nice places to eat locally and stores to buy whatever supplies you may need.

Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Mar 24, 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Decent hotel, horrible staff

We elected to not do the all inclusive, so I can't speak to the quality of the food. I had no problem with the hotel itself. Its in a great location and the beach was great! Its an older hotel, but our room was clean with no signs of bugs. The bed wasn't awesome, but it was sufficient. It was also very quiet, and we were there over spring break. It was worth it to us to spend a bit more and get an ocean view balcony. You can't ask for a better view. My biggest complaint was the staff. This property also does a time share and everyone we interacted with was VERY aggressive. You can't get any help without being accosted. Every question we asked the front desk/concierge/doorman turned into a sales pitch. "Us- Where can we get a cab? Them-Where are you going, did you know you could go there for free if you listen to our presentation? Us- Can I get a price list for your spa? Them- Wouldn't you rather get services for free?" ALL THE TIME!!! And whatever you do, don't sit at the desk with their planner people! They act helpful in getting you tickets to excursions, trips, etc, buts its another ploy to get you to the time share. I wish we would have known to expect that level of aggressive sales tactics ALL OF THE TIME. By the end of our trip, I just walked through the lobby without making eye contact and ignored anyone trying to engage me. Without the staff, I would have rated the hotel much higher.

Stayed 5 nights in Mar 2019

10/10 Excellent

Andy

Mar 17, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was fun. It close to the bars. The beach is good. The staffs are good. The foods there was great. They have shushi and Italian.

Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveler

Mar 17, 2019

Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Mar 8, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food and beverage service on the beach was slow and had to wait a long time for the food to arrive. My biggest concern was the loud music that could be heard in our room.We called the reception and they feigned ignorance, saying there is some music going on at an on-site wedding but they cant do anything about it. This happened for 2 nights during 5 night stay

Stayed 6 nights in Nov 2018

6/10 Okay

Verified traveler

Feb 20, 2019

Liked: Cleanliness, staff & service, amenities

Esta bonito el hotel en general la vista al mar es preciosa la playa es publica por lo que esta sucia y no habia gente del hotel ni salvavidas a pesar de qu habia bandera roja y lo peor la alberca no esta climatizada por lo qu en esta epoca del año esta muy fria el agua en la alberca

Stayed 1 night in Feb 2019

8/10 Good

Sara, Buenos aires Argentina

Feb 20, 2019

Liked: Cleanliness

Disliked: Staff & service

No hay buena administración de reposeras Muy molestos los vendedores de exclusiones

Stayed 4 nights in Jan 2019

Unlock instant savings with Member Prices

Krystal Grand Cancun All Inclusive

Choose dates to view prices

Photo gallery for Krystal Grand Cancun All Inclusive

Reviews

Popular amenities

Room options

View all photos for Altitude Suite

Altitude Suite

Highlights

View all photos for Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

Highlights

View all photos for Deluxe Room

Deluxe Room

Highlights

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front

Highlights

Have a question?

You may also like

Waldorf Astoria Riviera Maya

About the neighborhood

What's nearby

Getting around

Restaurants

About this property