Ratings based on 1,462 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Convenient location

Posted Aug 26, 2014
Beds need to improve or replece , in bathroom shower water drain to slow.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2014
This hotel is located in an excellent location and is comfortable. It has many amenities and the staff is helpful and courteous.
3 out of 5
by A verified traveler from Minneapolis, MN

It's an okay Hotel.

Posted Aug 22, 2014
There are too many things going on around it. Constructions on the north side. Southwest is noisy due to party bars. It is located close by the restaurants, nightlife and flea market. It is not a relaxing place. Staff were okay. Not so helpful in a way as they see you standing in line and won't acknowledge that they will soon take care of you.
2 out of 5
by A verified traveler from Philadelphia

NOT SO GOOD

Posted Aug 22, 2014
Pros: The ocean view was ok.
Cons: the personnel need to be more cordial and the hotel needs to invest in the quality of the furniture and facilities within the rooms.
Location: We visited Isla Mujeres and different places around Cancun.
The hotel personnel were not very cordial, as I was expecting, based on others trips to Playas del Carmen and Cancun. In particular, the restaurant personnel were very slow. After a couples of dinners, my family and I decided to eat out. The front desk personnel greeted us very cold and never informed us of some of the activities that we could have participated in. In general, the facilities does not correspond with the grading of the hotel. Even thought apparently there have been a recent renovation, the works were merely cosmetic. Our room looked old and unimpressive. I sense that I paid too much for the hotel. Some services were actually not offer at all. The kid´s club was never open during all the days that we were there, although it was advertised as part of the facilities. I have a son and we couldn´t use it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

excellent hotel

Posted Aug 22, 2014
Pros: Close to the beach
Cons: The cleaning in the room it was a little dusty and the shower curtain was with mold it make smell a little bad.
Location: Nice location We was able to walk from our hotel to the restaurants and bars in the town
I was a pleasure to stay in this hotel is nice close to the beach all the facilities are beautiful a nice and clean pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from East Los Angeles, CA

Hotel close to Cancun clubs and restaurants

Posted Aug 19, 2014
Pros: The nice, swanky hotel caters to those that are higher in the bracket scale.
Cons: Nothing - just some guests think they own the entire hotel - other than that, it was perfect
Location: Perfect location if you don't want to party or drink all the time. You have restaurants near there - Fat Tuesday/Hard Rock and other small restaurants
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Aug 19, 2014
My experience was good, the service, the food and especialy the beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Good

Posted Aug 17, 2014
Hotel location good don't need car traveling. Excellent service.
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice beach

Posted Aug 16, 2014
I had a great time cause I went with my wife so didn't care for the rest
4 out of 5
Recommended
for Everyone
by A verified traveler from albany, ga

Posted Aug 16, 2014
Overall a nice hotel. Needs a few upgrades. But that will take time. For the price it was a steal.