Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom East Tennessee

Nothing like pictures!!!

Posted Apr 30, 2015
pictures of the hotel looked super nice, clean, spacious... in reality the walls look as if someone just poured syrup down them, looks like this place has never had an update. The bed... to put it lightly I'd rather sleep on rocks. I didn't sleep the entire night. The worst bed I've ever had to lay on. None of the outlets worked except maybe one for the alarm clock that wasn't even set to the right time. And the staff told my husband that someone else's card got charged for our stay bc there was a "mix up" in card numbers. I don't know how that would have happened, but if it could happen to us then it could to you too, or it could be reversed just as easily. Please don't waste your money. Spend 20 more bucks and stay at holiday Inn express!!!
1 out of 5
by A verified travelerfrom richmond

Posted Mar 1, 2015
Hate the hotel did not stay mode in refrig stove not working ceiling peeling and linking in bathroom and they keeping my money
2 out of 5
for Families
by susanfrom NC

Safe, mostly clean, and a haven in a pinch

Posted Feb 24, 2015 on Hotels.com
We had to make an emergency reservation after getting out of the nearby emergency room during an ice storm. Were grateful for a safe and (mostly) clean place to spend a few hours until the roads were cleared. Too bad a toothbrush cost $3 at the desk, we just used washcloths instead. Heating fan was very loud and made it hard to sleep.
3 out of 5
for Couples
by Shanafrom Maryland


Posted Feb 17, 2015 on Hotels.com
First room was used.. Second room wasn't complete.. But we really made the best of it. #valentine'sdayy
5 out of 5
for Getaway With Friends
by Barryfrom Roanoke virginia

close to everything

Posted Feb 8, 2015 on Hotels.com
Great place to stay, perfect location.
5 out of 5
for Couples
by A verified traveler


Posted Jan 2, 2015 on Hotels.com
My stay was very nice. There was nothin to complain about everything was excellent.
5 out of 5
for Business Travelers
by Charlottefrom Florida


Posted Oct 30, 2014 on Hotels.com
I really enjoyed my stay at Suburban and I'm willing to spend other nights there if I'm going to be in the neighborhood for a short amount of time.
1 out of 5
for Families
by Mary Annefrom Pennsylvania

the hotel that wasn't

Posted Oct 28, 2014 on Hotels.com
Because you have no night staff, we were not able to use the room and wound up driving all night. The emergency number provided was unhelpful and rude and hung up on us. I can't imagine that your hotel would be any better than your staff
1 out of 5
by A verified travelerfrom charlotte

This is a dump

Posted Oct 19, 2014 on Hotels.com
This hotel is not nice in anyway. Shady people live here.
2 out of 5
by A verified travelerfrom w

Dont stay here going down fassssst

Posted Oct 13, 2014
Roaches, burnt holes in comforter which smelled horrible. Lots of transient people some who look scary. Loud noise, parties each night. Use to be a good place but its going down. People who live there have their chairs hanging out. Had the fill of an apartment stay. I love the area but wont use this one again. Told worker this. Didnt try to convince me otherwise just shes sorry.