Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
3.7 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by Andrew from Nottingham

Good, but might look elsewhere next time

Posted Jul 16, 2013 on Hotels.com
This is an experince, the house dates to 1740 and the grounds are magnificent, but the build requires some work - but is clean and comfortable my single was tiny but that suited me - the breakfast was good, as dinner was rather early we went into Richmond about 20 mins away - the staff were very friendly and helpful. It was a little too quite for me, but might suit others.
4 out of 5
by Ed

More Brideshead Revisited than Fawlty Towers

Posted Jun 10, 2012 on Hotels.com
This is a beautiful old building in a stunning location. The owners were very welcoming and I was given a guided tour of the historic building before being shown to my room. The rooms are all named after poets - I was in Room 1, Betjeman - and there was one of his poems in a frame on the wall. The decor was old-fashioned, but this is in keeping with the building. The room was huge, with ensuite, and a teddy bear on my bed! Bathroom clean with plenty of shampoo, soap etc. Plumbing was OK although the shower was a bit drippy. TV reception was poor on some channels but this is probably due to the location so outside of the control of the hotel. Likewise I cannot blame the hotel for the lack of mobile phone signal (O2), but it would have been nice if the wi-fi had worked ! I arrived too late to eat in the restaurant but the breakfast was excellent. I would recommnend this hotel for the non-corporate ambience, the views and the "olde worlde" atmosphere. In another review I saw this hotel referred to as "Faulty Towers" (sic.) I have to disagree with this comparison as I found the service to be polite, respectful and welcoming.
2 out of 5
by A verified traveler from North Wales

Hartford Hall, nr Richmond N Yorks

Posted Oct 23, 2011 on Hotels.com
On approach a delightful small stately home with lots of promise. Unfortunately that promise is not lived up to on entry. The Hall itself was several degree's colder than the crisp Autumn air outside, despite having several beautiful fireplaces, not one of which was lit. The impression is given that unless the Hall is fully booked the owners/managers couldn't really care less about the remaining guests, a fellow traveller had earlier in the week been told to find himself a meal else where as the kitchen would not be providing for their solitary guest. The whole hotel is desperate need of a modernisation, decoration screams 1980's and gives the feeling of decamping to Granny's back bedroom, not really the romantic getaway I was hoping for. The 'Delux room' I had book was no more than a family room with two double beds, a tiny portable TV, blown vinyl wallpaper with a nasy 80's border, windows that had become the local morgue for insect life and a 'teddy in every room' that looked like it had been dragged out of the bottom of a charity shop bargin bin. It was obvious that the bathroom had recently had a refit on some of the porcelain goods, as the carpet no longer fitted around the base of either the toilet or the sink, there was a gapping hole behind the toilet that was obviously left over from the 'refit'. There were several empty shampoo and shower gel packets left in the shower and the tiles in the shower could have benefitted from a good scrub. However the food on the very limited menu was very good, as was breakfast, but over all, apart from the fact that I had managed to finally get away on my own with my lovely husband, the whole experience was slightly depressing, interestingly the locals laughingly refer to the place as 'Faulty Towers' and note that no-one ever returns. So do yourselves a favour and don't bother going in the first place.