Ratings based on 86 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
93% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel

Posted Jan 1, 2015
Location: Yunessan public bath is just opposite the hotel across the street. One can have dinner at the café there which serve great food at a reasonable price.
Was assigned ground floor room maybe we check-in quite late after doing the Hakone round course. Room was ok. Our room does not come with meals, so we have to look for food elsewhere as the hotel restaurants are quite expensive. There is a family mart convenient near by where we have our breakfast. The public bath is great with an indoor and outdoor bathing pool. Room bathroom is not heated during winter so it is quite cold to take a shower in it.
4 out of 5
Recommended
for Everyone
by A verified traveler

So far so good

Posted Dec 28, 2014
Pros: Nice and helpful staff in Japanese Restaurant Momiji
Cons: Private Hot Spring in Room
Location: Near by bus stop and too closely
Good enough for family trip and long stay hotel Relaxing Room on Japanese style
2 out of 5
Recommended
for Families
by Yu-Chiungfrom Taiwan

不值得,不乾淨、老舊

Posted Oct 28, 2014 on Hotels.com
泡湯有戶外池。但房間老舊、較小,掀開棉被竟然有血跡,真的非常的失望!請服務人員換棉被,換了半個多小時,服務態度不佳。雖然交通位置不錯,但這樣的度假品質,要審慎考量。
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2014 on Hotels.com
4 out of 5
Recommended
by Dennisfrom Hong Kong

Posted Oct 15, 2014 on Hotels.com
dinner buffet was disappointed
3 out of 5
Recommended
for Couples
by Josefrom Charlotte, NC

Great location but dated hotel

Posted Oct 14, 2014 on Hotels.com
Hotel is in an excellent location - right across the street from Yunessen and a 15-20 minute walk to the Cablecar/Ropeway system. The hotel itself benefits from the location - excellent mountain views and the hotel itself is right on a garden. The public bath / onsen contained an outdoor portion, as well, which seemed to be a genuine onsen. That said, the room was tiny and dated - looked sufficiently clean but not sparkling like other stays in Japan. The staff was friendly but on average, the English proficiency was limited - even basic questions (restaurant reservations, etc) required use of a translation service. There is a full bar downstairs that has a Karaoke machine that was a lot of fun. Overall, it is very budget friendly and a good location but you are sacrificing a bit for that.
3 out of 5
Recommended
by A verified traveler

Posted Sep 29, 2014 on Hotels.com
这个酒店的设施是不错的,但有一个前台的服务人员态度极差,一点笑容也没有,其他的都非常的好。
4 out of 5
Recommended
by A verified traveler

房间很大 但是位置确实不是很方便

Posted Sep 20, 2014 on Hotels.com
往返都要坐车,而且那个班车要等很久,还是在强罗住比较方便。但是酒店里面的环境还不错,而且附近有个便利店吃东西很方便。
4 out of 5
Recommended
for Couples
by Kent Otaunyfrom Tokyo, Japan

Great garden and quiet environment

Posted Sep 1, 2014 on Hotels.com
I was impressed at the beautiful, historical Japanese garden, and the quiet environment in the Hakone mountains. Enjoyed staying with my wife. Althought spacious, this hotel seems not to have been renovated for years. The air conditioner works well; however, it is hard to control (i.e., either too warm or too cool.)
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jul 28, 2014 on Hotels.com