Ratings based on 19 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Dan from Vancouver, Canada

Outdated and expensive

Posted Nov 20, 2013
Pros: location, setting
Cons: renovate rooms
Location: next to spa (hot springs complex), restaurant nearby, mini-market nearby
Stayed 2 nights over the weekend with my wife in this hotel during our trip to Hakone area. Hotel is too expensive for what it offers. Restaurants are way too overpriced. The biggest disappointment are rooms which are very small (yes, this is Japan, but this is rural Japan) but also completely outdated (bathroom is all plastic and beat-up, lights are flickering when you touch switches on the nightstand) and carpets are stained and dirty. Simply put, guest rooms need major reno. Common areas are OK (Lobby is nice) and the garden is very nice. The other good side is that hotel has a great location (next to major spa and entertainment complex). If you are staying here go eat across the street in the Spa complex - you will save a lot of money.
4 out of 5
for Everyone
by Wen from Singapore

Cosy onsen with indoor & outdoor settings

Posted Nov 11, 2013
Nice onsen facilities, including spacious dressing area and massage services. Bus stop (Kowakien-en) is outside hotel, accessible despite being in the mountainous area. Change bus at Gora train station (5min away by bus) to Gotemba Outlets. Enroute catch manificent Mt Fuji view (photo)
4 out of 5
for Everyone
by A verified traveler

Convenient transport

Posted Oct 14, 2013
bus stops just outside the hotel door! beautiful garden view from room window. However, breakfast too expensive at 2,000 yen a person a day. other in-hotel restaurant is also expensive.
4 out of 5
for Everyone
by Ting from New Zealand

Relaxing hotel at a great price

Posted Sep 29, 2013
Pros: Loved the fact that the hotel had it's own gardens and public bath for guest use
Cons: The rooms smelled a bit strange and the buffet dinner was very poor value
Location: Only 5min bus ride away from the Open Air Musem and directly opposite the pool facilities/shopping mall
Stayed for 1 night In September 2013 to experience the Onsen. It was very relaxing; a nice change from the hustle of the city centers. The hotel is ideal for families with children because it's spacious and close to local attractions
4 out of 5
for Everyone
by A verified traveler

Beautiful Gardens

Posted Jun 6, 2013
Hotels in Hakone are more focused on the Japanese traveller and nearly all of the guests were Japanese. The staff spoke enough English to get by, which was fine. The location and gardens is beautiful. Be sure your room has a garden view.The hotel rooms ares a little worn but fine. The rooms were large for Japan.It was one of the few hotels we could get a non-smoking triple room. The restaurants in the hotel are expensive. But we spang for the buffet breakfast, which as good. If you can, get a package that includes breakfast, which would be a better deal. For dinner, we walked about 10 minutes down the hill a found a nice and much more reasonable restaurant (but there are few options within walking distance).
3 out of 5
by Samir from India

Expensive Dinner

Posted May 28, 2013
Dinner buffet turned out to be horrendously expensive - ended up paying some 24000 yens for 4 of us! I suppose it was our mistake that we didn't check the cost beforehand! But this was way higher than any other hotel we used in Japan - higher than Tokyo AND twice what we spent on an a-la carte dinner with a few sakes at the Westin hotel in Kyoto! So while it was our mistake not to check, probably the hotel staff should have let us know that their buffet is unusually highly priced! Also, when we inquired about buffet closing time, we were told that last order was at 7 pm and we had to rush. But we later found buffet was on till past 9 pm and many people walked in after we scramble in a minute prior to 7 pm! This dinner experience marred what otherwise was a decent experience of a good 'old' hotel property with pleasant and efficient staff - the usual Japanese standard!
4 out of 5
for Couples
by A verified traveler

Good place to stay for a couple of nights

Posted Apr 27, 2013
Comfortable and a good location for exploring the Hakone area. We strongly recommend the Art Gallery/Museum (indoor and out) only 2k away - it is fantastic. The leisure centre/ onsen opposite is good and has a good cafe restaurant for those on a budget.
4 out of 5
for Personal Event
by A verified traveler from Singapore

Nice peaceful quiet surroundings

Posted Apr 24, 2013 on Hotels.com
I enjoyed it greatly. I 'd booked a small twin non-smoking room, but it was really cramped and old; the pillows were flat and it took 20 mins to boil water over the stove. Besides, my so called non-smoking room was beside a smoking room , and the smell of nicotine in the room was prevalent. But much to the credit of the hotel, they actually moved me the next day into a room on the non-smoking floor the next day and everything was so much better, more spacious, newer - and better amenities. My thanks to Ms Okitsu and Mr Miyagawa at the Front Desk. So kudos to the hotel for its responsiveness. Just one other point, the breakfast spread was great!
3 out of 5
by UKduo from London, UK

Comfortable but not cheap, and no free internet

Posted Apr 14, 2013
Pros: Big quiet room, nice gardens and onsen
Cons: Dated room decor, no free internet access anywhere on site
Location: No reasonable priced restaurants. Good bus services (H and S lines).
The room was clean, big and comfortable, but the furnishings and decor were dated. There was no free internet access - you got nothing or you had to pay 1,000 yen per night of your stay for a wired connection. This was very surprising and disappointing, as all other hotels during our stay in Japan gave really good free wireless internet access. The reception area was very smart but all the rooms need updating. The free public onsen was nice. There were no affordable restaurants in the area - we ended up eating out in the towns during our day time explorations and then just coming back to the hotel later in the evening to rest and sleep. The bus service was good - H took you to the train station, lake or Odawara, S took you to Gora for the cable car etc.
4 out of 5
for Shopping
by A verified traveler from HONG KONG


Posted Apr 4, 2013 on Hotels.com