Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
78% of guests recommend
3.4 Room cleanliness
3.0 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Erfurt

Kleines aber interessantes feines Hotel.

Posted Nov 16, 2014
Pros: Man kann sich mit jedem Anliegen an das Personal wenden, wenn möglich werden alle Wünsche erfüllt. Man kümmert sich.
Location: Nicht in einer Gegend, wo man ein Hotel vermutet, viel Trubel rundum. Die Altstadt ist aber auch zu Fuß erreichbar.
Wir waren mit Unterbrechungen 3 x 2 Tage hier. Zwischendurch Ausflug in Ha Long Bucht und die sehr zu empfehlende trockene Halong Bucht bei Ninh Binh. Nicht benötigtes Gepäck konnte man hier solange aufbewahren. Pickup Service vom Hotel. Die Ausflüge, auch über mehrere Tage kann man auch hier direkt buchen.
3 out of 5
Recommended
for Business Travelers
by Cuongfrom Boston

Nothing like advertised

Posted Oct 7, 2014 on Hotels.com
The service is nothing as advertised. No service at all. beware
Comment from Hotel Management
Jan 3, 2015 by Sale Deparment, Hotel Management
Dear Mr Cuong Thank you for chosing Hanoi view 2 hotel for your stay in Hanoi . We do appologize for bad experience in Hanoi view 2 hotel . On Sept 01 2014 we had promoted new manager and well trained skill staffs to do the best services . We would like to take our honor to welcome you back for new experience . We commit to serve you with new service to satisy your expectation . Thank you for understanding us and for sharing your thoughts to help us proving our services . Regards ,
1 out of 5
Recommended
for Business Travelers
by Tyanafrom Canada

Terrible experience

Posted May 27, 2014 on Hotels.com
My boyfriend and I booked 2 nights here for our stay in Hanoi. We saw that it was a few minutes walk away from the city centre but we are both very fit and were okay with walking a few extra minutes to get a hotel with a fitness facility. On arrival they didn't have a room ready for us so had to give us a different room and switch the next morning. This wasn't convenient because we were planning to spend the whole day in the city and didn't want to wait around in the morning to switch rooms. Also they didn't have any of the services advertised: no fitness facility, no sauna, no restaurant and certainly not in the heart of Hanoi. It's in a local market that smells like raw fish and rotting flesh. It took us 40 minutes to find a restaurant to eat in and to get into town. The free breakfast that we booked apparently didn't exist. There was no free water as advertised on their website which we found out after they charged us for drinking the 2 bottles in the room. Furthermore, the staff certainly did not speak English or French as they claimed on their site. All in all terrible stay. I would not recommend this place to anyone!
Comment from Hotel Management
Jan 3, 2015 by Sale Deparment, Hotel Management
Hotel Feed Back Dear Ms Tyana Thank you for chosing Hanoi view 2 hotel for your stay in Hanoi on your vacation . We would like to not only express our appreciate but also take our honor to serve you . Regarding to your circumstance we do appology for this inconvenience you did take during spend your time in Hanoi . May we take your time to explain about your concern that you were unhappy : 1 . Hanoi view 2 hotel is locacted close to Railway station , English literature temple and Fine art museum as well as Ho chi minh complex . It will take more than 10 minutes walking from hotel to reach down town center . Please kindly take a look at the map indicated on the site . 2 . Your booking is Standard room only - it meant the price is not included breakfast and free 2 bottle of water (please double check your booking for that . it was reflected on all other sites too ) 3 . Standard room is lowest room type in our hotel . We tried to free upgrade to higher categories one when you arrived yet it may uncomfortablle for you if we have known you were out for the whole day . 4. The beauty care package is available in hotel with surchage may applied ( including : massage , sauna and fitness as well . It is our outlet outside about 5 minutes walking ) - it should be clearly explained to you when you check in at our hotel . Further more this information had been adjusted and updated on live site . 5 . The hotel staff could speak in English , French and Chinesse also . However , they had been well trained recently for interacting with customers . On be half of hotel management we once again appreciated for sharing your thougts about us . Improving hotel services and stably build up our images in customer's heart is our promise . We would like to take another opportunity to welcome you back to hotel with the best service quality and to be sure you must be happy with our services .
5 out of 5
Recommended
by Anne

Posted Apr 3, 2014 on Hotels.com
Comment from Hotel Management
Jan 10, 2015 by Sale Deparment, Hotel Management
Dear Ms Anne , On behalf of hotel managment we woul love to express our thanks to you for your stay and worth comment about us . It was not only useful information for guests but also strong motivation to encourage staffs for better service . We would take the honor to welcome you back to Hanoi view 2 hotel for new standard services in our hotel . Regards ,
2 out of 5
by Andrewfrom London, UK

Convenient but not terribly pleasant

Posted Feb 20, 2014
Pros: Bathroom was nicely appointed, location was convenient.
Cons: Much better food, frequent housekeeping visits.
Location: Located on a vibrant narrow street of food stalls and markets. Near to train station and temple of literature. Easy walk to Old Quarter.
The hotel was a convenient base near to the railway station and Temple of Literature, and a comfortable walk towards the Old Quarter. The room with its pale green walls and lit by 4 large fluorescent strips made it feel like an office. There was a kettle but no tea bags or coffee, and very little space to get around. In 11 days we only had one visit from housekeeping to clean the room and replace the towels - this was 2 days into the stay. For the rest of the trip we made do with towels that could never dry in the humid atmosphere. Used cups were therefore not cleaned or replaced. Breakfast was extremely simple and quite disappointing. We often opted to eat away from the hotel. Staff were pleasant, though everyone seemed to hang out in the lobby like it was a living room. As no one was in a uniform or with a name badge it was difficult to know who actually worked there.
Comment from Hotel Management
Nov 4, 2014 by Nguyen Minh Tuan, Hotel Management
Hotel's feed back . Dear Mr Andrew Thank you for chosing Hanoi view 2 hotel for your stay as well as your precious comment . it was very useful information to help us improving hotel services so far . We would like to confide with you about your concern during stayed in Feb at our hotel . February is Spring in the noth of Viet Nam - Tropical climate indeed . it was very humid and so wet at that time . Our room attendants had been cleaning rooms once a day . You were in 11 nights in our hotel - it explained that our staffs had done clean rooms 11 times in your room . Resolving this we had been equipped dry machines in guest's room to make rooms are drier in Spring time . We are sure that it would be useful in that day , it meant we would never heard about this again and again . we are glad to let you know that hotel had been promoted new professional general manager in Sept 01 2014 along with new professional chef in hotel . Our breakfast and services are improving . All hotel staffs are equipped new uniform with staff name on it . All guests are happy with our new services and hotel images so far . We would take honor to serve you soon as you are travelling in Hanoi next trip . Happiness and smiling of guests are our promise . Thank you for understanding and welcoming you back to hotel . Hotel management .
5 out of 5
Recommended
by John Stephensfrom USA

Close to train station and the Old City

Posted Feb 18, 2014 on Hotels.com
I love this place. It's only about four years old and very modern. It's located in a market alley behind the Hanoi rail station. Some find this off putting, but I think it's great. You get to see how regular folk live.
Comment from Hotel Management
Jan 7, 2015 by Sale Deparment, Hotel Management
Dear Mr Stephen , Thank you for your stay as well as outstanding about us . It is useful comment not only for us but also for others to know how good we are . Surely , we had been improving higher service quality to reach to the best service for satisfying customers at Hanoi view 2 hotel . Thank you for sharing your thought . Regards ,
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2013
2 out of 5
Recommended
by ionwomanfrom New Zealand

Booking lost

Posted Nov 10, 2013 on Hotels.com
When we turned up in the early hours of the morning we were dismayed to be told the hotel had no record of our booking and was fully booked, even though we had confirmation from hotels.com just days before. However they offered us use of the hotel shower, towels and breakfast and would have sent us to a sister hotel but we were being picked up from Hanoi View 2. Under the circumstances it was not too bad an experience. Breakfast not great. BUT the hotel promised to email about refunding our money and has failed to do so.
Comment from Hotel Management
Jan 10, 2015 by Sale Deparment, Hotel Management
Dear sir , madam Thank you for chosing Hanoi view 2 hotel for you stay in . We did appreciate for your useful comment as well as did appologize for your bad experience you took at our hotel .Our hotel had promoted new hotel manager and professional well trained staffs . we insisted to make better services and your circumstance would never happen again .Could we take a chance to welcome you back to Hanoi view 2 hotel for new image , new services as we promise . Thank you for sharing your thought and understanding us . Regards ,
3 out of 5
Recommended
for Everyone
by A verified traveler

Preis-Leistung war okay

Posted Oct 31, 2013
Cons: Freundlicheres Personal an der Rezeption was besser Englisch spricht.
Location: Am Bahnhof direkt am Markt.
Es hat mir gefallen. Ich war fast zwei Wochen in dem Hotel.
Comment from Hotel Management
Nov 5, 2014 by Nguyen Minh Tuan, Hotel Management
Dear Sir , madam Thank you for chosing Hanoi view 2 for your stay . We were so glad to know you were here with us 2 weeks . We would like to express our thanks to you for your useful comment to stimulate us improving hotel service to be better . The services had been improving a lot than you stay before . Would we take a opportunity to welcome you to experience your stay in our hotel soon like we had promise . Thank you for your comment . Regards ,
4 out of 5
Recommended
by A verified traveler

Prisvärt

Posted Oct 29, 2013 on Hotels.com
Överlag ett mycket bra hotell som verkligen är värd de få dollar/natt det kostar. Fräscht rum, bra frukost och vänlig personal. Området är charmigt och inga turister. Promenadavstånd till gamla kvarteren.