Ratings based on 8 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
75% of guests recommend
2.9 Room cleanliness
3.1 Service & staff
3.4 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
for Business Travelers
by Tyana from Canada

Terrible experience

Posted May 27, 2014 on Hotels.com
My boyfriend and I booked 2 nights here for our stay in Hanoi. We saw that it was a few minutes walk away from the city centre but we are both very fit and were okay with walking a few extra minutes to get a hotel with a fitness facility. On arrival they didn't have a room ready for us so had to give us a different room and switch the next morning. This wasn't convenient because we were planning to spend the whole day in the city and didn't want to wait around in the morning to switch rooms. Also they didn't have any of the services advertised: no fitness facility, no sauna, no restaurant and certainly not in the heart of Hanoi. It's in a local market that smells like raw fish and rotting flesh. It took us 40 minutes to find a restaurant to eat in and to get into town. The free breakfast that we booked apparently didn't exist. There was no free water as advertised on their website which we found out after they charged us for drinking the 2 bottles in the room. Furthermore, the staff certainly did not speak English or French as they claimed on their site. All in all terrible stay. I would not recommend this place to anyone!
2 out of 5
by Andrew from London, UK

Convenient but not terribly pleasant

Posted Feb 20, 2014
Pros: Bathroom was nicely appointed, location was convenient.
Cons: Much better food, frequent housekeeping visits.
Location: Located on a vibrant narrow street of food stalls and markets. Near to train station and temple of literature. Easy walk to Old Quarter.
The hotel was a convenient base near to the railway station and Temple of Literature, and a comfortable walk towards the Old Quarter. The room with its pale green walls and lit by 4 large fluorescent strips made it feel like an office. There was a kettle but no tea bags or coffee, and very little space to get around. In 11 days we only had one visit from housekeeping to clean the room and replace the towels - this was 2 days into the stay. For the rest of the trip we made do with towels that could never dry in the humid atmosphere. Used cups were therefore not cleaned or replaced. Breakfast was extremely simple and quite disappointing. We often opted to eat away from the hotel. Staff were pleasant, though everyone seemed to hang out in the lobby like it was a living room. As no one was in a uniform or with a name badge it was difficult to know who actually worked there.
5 out of 5
Recommended
by John Stephens from USA

Close to train station and the Old City

Posted Feb 18, 2014 on Hotels.com
I love this place. It's only about four years old and very modern. It's located in a market alley behind the Hanoi rail station. Some find this off putting, but I think it's great. You get to see how regular folk live.
2 out of 5
Recommended
by ionwoman from New Zealand

Booking lost

Posted Nov 10, 2013 on Hotels.com
When we turned up in the early hours of the morning we were dismayed to be told the hotel had no record of our booking and was fully booked, even though we had confirmation from hotels.com just days before. However they offered us use of the hotel shower, towels and breakfast and would have sent us to a sister hotel but we were being picked up from Hanoi View 2. Under the circumstances it was not too bad an experience. Breakfast not great. BUT the hotel promised to email about refunding our money and has failed to do so.
2 out of 5
Recommended
for Personal Event
by patrick from london

dont waste your time and money

Posted Sep 12, 2013 on Hotels.com
There'sa karaoke next door so it is very noisy to sleep at night. The wifi is not working in the room and I have found holes on the towel and bedsheets. So look away and dont waste your time and money.
4 out of 5
Recommended
for Everyone
by A verified traveler from England, UK

Great value for money.

Posted Aug 1, 2013
Very good value for money. The hotel was located in the old quarter, so its immediate surroundings were alive with lots of activities. Larger breakfast portions would be welcomed. We opted for their laundry service but they seemed to have shrunk & faded some of my wife's dresses.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great economy hotel

Posted Jul 24, 2013
The hotel is in a really interesting part of Hanoi with a great little food market right outside the door. Just a little bit difficult to get into when the market is running. The staff at the hotel were wonderful and very helpful. A very cheap, clean hotel that is close to the train station for Sapa takeoff. Hotel will keep your bag.
2 out of 5
by Soulkid from Singapore

Hotel in the middle of the jungle.

Posted May 28, 2013
Pros: the bed and the bath room, they have a bath tub.
Cons: the location.
Location: it's like a jungle.
Hotel was located in the middle of a chaotic wet market. for one, taxi drivers find it very difficult to locate it. The difficulty of communicating in English to majority of locals, made it difficult for us to travel to and fro from the hotel. The facilities are good and well kept. from the inside you'll be surprised. it's a shame that the location is like a jungle. Another problem would be the 'breakfast'. it's the most disappointing we ever had on a trip. I suggest you find another hotel located in the "Hoan Kiem" area. But if you wish to immense yourself in the local life and be near the market place, then you can give this a try.