Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
68% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Posted Apr 26, 2015
Cons: Bathroom was worn and could use a renovation. However, it was very clean.
Location: Good location - close to Cornell University, shopping malls, grocery store and many chain and fast food restaurants.
Better than the ratings might suggest! A comfortable, clean hotel. The staff are friendly and aim to please.
2 out of 5
by A verified traveler

Posted Apr 13, 2015
Tried to put us in a room that smelled like poop. It wasn't until taking our shoes off that we noticed that most of the carpet was wet. The heater was on full blast when we arrived, obviously trying to dry it out. The odor was terrible and almost gagging. They did find us the next day a nicer room which was wonderful. Water in the tub/shower leaked all night.
Comment from Hotel Management
Apr 18, 2015 by Art, Hotel Management
First let me express our sincere regrets and my personal apology for us placing you in a room that should have not been in that condition. It certainly appears that that room should have been put "out of order" due to the wet carpet issue and was not. We will be conduction a through review to find out why our system failed and take appropriate to make sure it does not happen in the future. I feel that the smell in the room was probably caused by the wet carpeting and would have been corrected after we shampooed the rug.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom East Aurora, NY

Quick trip to Ithaca

Posted Apr 8, 2015
The staff was very responsive when I discovered that the TV remote was out of batteries, even though it was 11:30 pm.
Comment from Hotel Management
Apr 18, 2015 by Art, Hotel Management
We thank you for taking the time to comment on your recent stay at the Ramada in Ithaca, NY. We have made several major changes to improve our levels of customer service and it is great to hear that they are working. We hope that you will return to stay with us again in the future to see us doing even better.
3 out of 5
Recommended
for Everyone
by A verified traveler

Security lacking

Posted Mar 27, 2015
Security needs improvement - no locks on any of the hotel back doors, deadbolt was difficult to lock, and the other door lock was partially broken. Beds were comfortable; the only other complaint is the heater was very noisy and kept switching on and off frequently! The staff was helpful in giving directions. Exercise room had a few pieces of equipment, which looked old but worked. Breakfast not included in the price, but was good.
Comment from Hotel Management
Apr 18, 2015 by Art, Hotel Management
We want to thank you for you comments concerning your recent stay at our Hotel. We appreciate your input and will make sure that we do our best to correct the items you brought to our attention. In closing I would like to apologize for our short falls and assure we are working to improve.
1 out of 5
by A verified travelerfrom NY

I would never recommend.

Posted Mar 23, 2015
I am very glad to have only had a one night visit. The hotel was freezing. The heat did work in the room. The hallways, lobby, pool hall were all freezing. My partner and I went to each drink machine on both floors, and came back without a beverage. For some reason none of them worked, or were sold out. The bathroom could have been much cleaner and repaired. I turned on the water to shower, and the tub filled with water because the drain plug was broken. The T.V. was very blurry. The pool hall was not average. Indoor pool was ice. Sauna was not kept up. Juice boxes and wrappers were underneath the seats inside the sauna. The hot rocks had no water to start the room up. A very disappointing stay for a get away. I have been in four star hotels for the same price, and were much more efficient.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA.,CA

The hotel is comfortable and well located

Posted Nov 11, 2014
Pros: We liked its location, the rooms are clean and comfortable, and the hotels staff are courteous and helpful.
Location: It has a good location, you can visit Cornell University, the lake, the museum, the vineyards, etc.
My husband and I liked the hotel. The room was clean and comfortable. It was near to restaurants, supermarket, gas station, etc. and not far from the university. The housekeepers were always courteous, asking us if everything was all right, always there for us.
Comment from Hotel Management
Nov 24, 2014 by Art, Hotel Management
Thank for for taking the time to share with us and Expedia, your comments concerning your visit to the Ithaca Ramada. All of our Staff are working very hard to improve all areas of our Guest Service and we were all excited to hear that we succeeded for you. We certainly hope that you will return to us in the near future so that we can do it again.
2 out of 5
Recommended
for Families
by A verified traveler

Cornell Parent's weekend

Posted Nov 3, 2014 on Hotels.com
Empty Hotel while all competitive hotels were full
Comment from Hotel Management
Nov 21, 2014 by Art, Hotel Management
I am sorry that we did not do a better job of fully meeting your expectations. I and my Staff do thank you for taking the time to let us know that we need to continue to improve to get you back again. We are currently working on improving our Guest Rooms and the Owner has brought in extra maintenance staff to help in this project, We hope that you will return in the near future to see our progress and let us know if we are doing a better job of taking care of you.
3 out of 5
Recommended
by ramadafrom ithaca

lots of restaurants and shops in walking distance.

Posted Oct 15, 2014 on Hotels.com
I had requested a 1st floor room when I made reservation, but was given a second floor room upon checking in. Bathroom sink drained very slowly. I would like to say the hotel rooms were very quiet even though the hotel was booked full.
Comment from Hotel Management
Nov 18, 2014 by Art, Hotel Management
Thank you for sharing your comments as our Guest's feedback is very important to our efforts to improve our level of Guest Service. Normally we put our Sports Teams and Groups on the first floor because they can get a little noisy, saving the second floor to be a quieter area. I glad we were able to give you a quiet night's sleep. Our Maintenance regularly checks and services all of our Guest Room drains and I will make sure that they are on-track with this program. We hope to see you again in the future.
2 out of 5
Recommended
for Overnight Stay Before Destination
by Lisafrom massachussetts

college tours

Posted Oct 15, 2014 on Hotels.com
I felt that the hotel was very run down. Did not feel clean. The pool had mildew/slime on the walls in the water that was falling into the pool. I did not let the kids swim any longer once I noticed it. Very disappointed. If there was an elevator we never saw it. The outside doors in the back of the building we used were never locked, anyone could walk in unnoticed at anytime. The hotel really needs a good cleaning, a makeover and some better security. I would not stay here again until I saw a major improvement
3 out of 5
by A verified traveler

This hotel needs a renovation

Posted Oct 14, 2014
This hotel badly needs a renovation. Lots of scratched doors and walls. Tiles in shower falling out and paint chipping. For the cost I would expect a cleaner more up to date hotel.
Comment from Hotel Management
Nov 17, 2014 by Art, Hotel Management
First let me thank you for taking the time to tell us about your stay. We are currently working on improving our Guest Rooms and we take your comments very seriously. In addition there are major updates planned for all of our Bath Tub surrounds which should greatly improve the look of our bathrooms. In addition the other items you mentioned are being passed on to the owner for consideration in our upcoming renovations.