Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from N

Great location and friendly staff

Posted Sep 27, 2014
We stayed here for 4 nights and really enjoyed it. The location is perfect, right in the centre of action and within walking distance to so many attractions. We asked for a quiet room so there was nothing to look at out of the windows but the room was very quiet and comfortable. The staff were always helpful and friendly. Given the location and quality, the rate we paid was reasonable. Yes we could have paid less elsewhere but would have relied on the tube more often.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Excellent location in the heart of Soho.

Posted Sep 4, 2014
Pros: Extraordinary staff. In particular, hotel employees Natalia and Hashim went the extra mile to make our stay all we could hope for.
Cons: Our expectations were exceeded.
Location: Excellent location with close access to sights in Soho, Covent Gardens, and Westminster.
My wife and I spent 5 nights at this centrally located hotel on Leicester Square. The room was spacious and very well furnished. We used the hotel staff for restaurant advice and were never disappointed. Everyone we interfaced with was friendly and well prepared to help us with our questions and requests for service and advice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto , ONT Canada

Great location in Central London

Posted Sep 2, 2014
Pros: Location
Cons: No can't think of anything
Location: Tours, theatre, direct tube route to the airport..china town around the corner..
Perfect location and comfortable rooms. Staff were accommodating and friendly. Knew the area well and were able to provide directions when needed..
2 out of 5
by A verified traveler from Lincolnshire

Mislead and a rip-off

Posted Aug 31, 2014
Pros: The EXIT!
Cons: The carpet, the bed, better hotel facilities, nicer bathroom amenities.
Location: Leicester Square- St Martin's Place
I clicked through your 'secret hotel' link where you described this hotel as 5 star. It most certainly isnt. We were in a 'deluxe room' that was on the top floor, small, dark and oppressive. The carpet had wet patches where the roof was leaking and the bed was not comfortable. The bathroom was absolutely tiny, was glad to get out of there! Comparing this to the Sofitel hotel that I stayed in as well for the same price (using the same 'secret hotel link' on your website) is incomparable. This hotel needs re-assessing by your staff and putting to a 3 star. The Hotel Bar wasn't even open at 6pm on Tuesday night for us to have a drink. Please assess and I would like compensation for this misleading advice from yourselves.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne australia

Greathotel, in excellent location

Posted Aug 19, 2014
Pros: Size of superior rooms, great staff
Cons: All was good.
Location: Location close to all west end theatres and lots of choices of restaurants plus China town.
Stated her twice on recent Visit to Lomdon, always booked superior room, and was not disappointed !! Good sized rooms and bathrooms, great. Location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Australia

A great place to stay

Posted Aug 19, 2014
Pros: Everything.
Location: Centrally located. Leicester Square 30 paces from front door, many, many attractions within easy reach. Perfect!!
Although rooms were small, they provided everything you need, comfy bed, good bathroom etc. The fantastic position of this hotel meant every tourist attraction was within easy reach. The staff, especially David and Natalia are by far, this hotels best asset. Being disabled, David went out of his way to assist me with entering and leaving each day whilst Natalia was always attentive to my needs. I was overwhelmed by their thoughtfulness, care and a "nothing is too much" attitude towards me. My hired mobility scooter was housed safely and recharged by staff each night. I could not have asked for more, whilst David provided a steady arm to lean on, his humour was refreshing and both he and Natalia were happy, friendly and professional.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire

Hotel centrally placed

Posted Aug 18, 2014
Pros: Because of the location it was easy to get about either by tube or walking for tourist attractiions.
Cons: The windows may need to triple glazed as a lot of noise at night especially at the weekend
Location: Central location easy for sightseeing and theatres
Room was very nice, bathroom was excellent, breakfast was very good a good choice a good choice of food. Lift was not very big for the amount of people staying at hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from East Coast

Best Location in London for theatre and dining.

Posted Aug 13, 2014
Pros: Location, Air Conditioning,
Cons: We wish windows were bigger
Location: Theaters, Shops, Restaurants, Pubs you name it it's all there
The hotel was just short steps away from, Trafalgar Sq. Piccadilly Circus and Leicester Square. Also plenty of subways and city buses very near by. Covent Garden was a 5 minute walk. We travel a lot and rate location at the top of our list. This location was SUPER EXCELLENT for everything. We would stay at this place again in a heart beat.
4 out of 5
Recommended
for Families
by A verified traveler

Room

Posted Aug 4, 2014
Pros: Clean
Cons: The shower leaves water overflowing everywhere. Poor design.
Location: Close to resturants, transport
Book directly with hotel to recive a bettter room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Ireland

Great hotel, excellent location.

Posted Jul 28, 2014
From arrival to departure our stay at the hotel was superb. The service and ambience could not be faulted. What a great weekend!