Ratings based on 1,182 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Good quality hotel at a good price. Free parking was a big plus and the staff is very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Visit to friends

Posted Apr 21, 2015
Would have liked breakfast service. Otherwise very good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom las vegas, nv

Nice hotel, clean and friendly atmosphere.

Posted Apr 20, 2015
Pros: Everything.
Cons: Larger bathrooms
Location: Close to ocean and hospital.
Had a one night stay at this hotel. Staff were accommodating and attentive. Updated remodel of an old hotel and nicely done. King size bed room had amply space. Refrigerator in room and small bathroom. Very clean. Some noise at night due to close proximity to hospital. Only a few blocks to ocean. Would stay here again.
1 out of 5
Recommended
for Everyone
by A verified traveler

Awful place to stay

Posted Apr 20, 2015
The only good thing I have to say about this hotel is its location. For the price they charge this hotel is far below par. Staff are lazy and unhelpful. The rooms and small and ours was so badly cleaned we had to ask for it to be done again upon arrival at 11pm. It does have parking included but at the high price you have paid to stay there you should be looking for another hotel to spend your money on.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, ny

Nice accommodations at reasonable price

Posted Apr 17, 2015
Room amenities were above par however location of hotel is not ideal to tourists wishing to be near the pier. Hotel provides shuttle service with the last one leaving at 8 pm.
3 out of 5
by A verified travelerfrom Seattle, WA

The Taco Bell of Hotels

Posted Apr 16, 2015
Pros: Central location.
Cons: Please clean mold from around bathroom sink top. Turn the radio in the hallways off at night.
Pictures of the room are spot on. Pictures of the grounds and area are misleading. Bathroom was well sized, but the door closes automatically. As a female who uses a blow dryer, it got awfully warm in there very quickly. Music is piped into the hallways 24-hours a day, take earplugs. Mattresses were uncomfortable. While the hotel is passable, especially if you are just sleeping there, you can do better.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Great location and excellent value.

Posted Apr 15, 2015
Stayed at the Best Western Plus Gateway at the back end of our US trip. Very pleasantly surprised at just how close this was to the action at Santa Monica (around a 20 minute walk). This hotel was extremely clean, staff were pleasant and the room was spacious and reasonably modern. I would highly recommend this hotel if you don't need to be right in the action and are travelling on a budget.
4 out of 5
Recommended
for Families
by A verified travelerfrom Concord, CA

Good value

Posted Apr 13, 2015
Pros: Next door there's an IHOP for breakfast. Clean, free covered parking, convenient.
Location: about 1 mile from Santa Monica Pier. We did not walk but we drove down to the pier.
We stayed one night while visiting Santa Monica, we were very pleased with the facilities, they had an elevator and the rooms were clean and spacious. they even offer an hourly shuttle service to the pier. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland, NZ

Perfect hotel in the heart of Santa Monica

Posted Apr 12, 2015
Great hotel, nice rooms, fast check in and very helpful staff. We are a Family of 3 (2 adults and 1 child) and were on our first trip / vacation in USA visiting from NZ. This hotel exceeded our expectations. We loved staying here and would definitely return again. Highly recommended to all. IHOP right next door and free shuttle to the Pier.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Reasonably priced.

Posted Apr 12, 2015
Pros: Staff and decor.
Cons: Bigger room.
Location: Good location to get down to beach by bus. $1 per trip per person
The hotel is a good value for the price. Hotel staff were very nice. Hotel was clean and attractive. No pool. No restaurant, except the IHOP next door. Good location to get the bus to town. Room was tight for our family of four - 2 teens. Beds were comfortable. No view.