Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
It's good for long stay because there is a kitchen. If there were a pool and a training room, that would be nicer.
1 out of 5
by A verified traveler

Poor excuse for a hotel

Posted Jul 8, 2014
Pros: Location
Cons: See above.
Front desk person was rude and unprofessional. Guests have to get clean towels by bringing the wet ones to the front desk. Dog in next room barked much of the night. I've stayed in better hotels for less money. Quite a disappointing experience. Breakfast was a bag of instant oatmeal.
1 out of 5
by A verified traveler from fountain valley

Extended stay no way.

Posted Jul 7, 2014
At check, we were told that there was no maid service. We did get upgraded from a queen bed to king size. We then met another traveler who was caring some cups and a bottle of champagne. She stated that there was no ice maxhine. You have to make your own ice. The room was warm because the air conditioning unit was right next to the bed. There was barely enough room between the unit and the bed for me to walk. I tried to turn on the tv but the remote control batteries were dead. There were no dishes or pans of any kind. There were signs about asking for them at the front desk. Really. A few things would have been great. No toiletries, no coffee maker, no phone to call the front desk. The bed was rock hard. The room was no smoking but you have to wall through a smoke filled hallway. Yuck. For breakfasy, it was grab and go. Apples, oranges, three kind of store wrapped muffins, oatmeal packets without any containers, granola bars, coffee and hot water but no juice or other drinks. What a very disappointing stay. What would happen if we stayed longer. Oh they allow pets but don't put them all.in one section.
5 out of 5
Recommended
for Everyone
by A verified traveler from Goodyear AZ

Very comfortable stay.

Posted Jun 29, 2014
This place is very close to major shopping centers, a mall, restaurants, groceries stores, and about 10 minutes away to the nearest beach. Surrounding area was nice and very comfortable. The kitchen and full size fridge help out a lot to save all our leftover we had eating out. It nice it have a kitchen to store milk, water, and all our healthy snack that help eliminate my family eating a lot of junk food. The TV was missing the remote control but it was an LG TV, which you can control if you have an LG phone. Will stay there again.
Comment from Hotel Management
Jul 9, 2014 by Manager, Hotel Management
Thank you for taking the time to provide feedback about your stay. We are so pleased that we were able to provide you with a clean, convenient stay and that you enjoyed your fully equipped kitchen. One of the greatest rewards of our job is receiving encouraging feedback such as yours. Our staff takes pride is creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect. Thank you again for your positive comments. We look forward to hosting you once again.
3 out of 5
by A verified traveler from carson, ca

nice hotel

Posted Jun 23, 2014
Pros: clean, comfortable
Cons: staff, better staff attitude
had to wait for front office for 30 minutes while she went to other location to pick up supplies. very inconvenient..what if there was an emergency and no staff at front office! she was very short when she came back
Comment from Hotel Management
Jul 2, 2014 by Manager, Hotel Management
Alex - Thank you for taking the time to write a review of our hotel. I apologize for the delay you experienced upon arrival. As well, I am sorry that our staff did not attend to your needs in a polite, professional manner. I will be meeting with our staff to ensure this does not happen in the future. Still, it is great to hear that you enjoyed your clean, comfortable room. We hope to have the opportunity to welcome you back in the future.
1 out of 5
by A verified traveler from california

Hated It

Posted Jun 23, 2014
Would love a full refund . Stay was horrible dogs barking all night pipes making noise all night couldn't even get a good night sleep
Comment from Hotel Management
Jul 3, 2014 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. The noise disturbances you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are taking steps to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
2 out of 5
by Zora from California

Deceiving.

Posted Jun 5, 2014
Pros: Location
Cons: Rooms need to be updated and service needs improving.
Location: Close to the beach and shopping areas.
The room didn't look anything like the pictures. The kitchen area looked outdated and the amenities looked dated as well. The size of the room also appeared smaller than what was shown on the picture. There was no sitting area to speak of ... just two counter stools and one desk chair. The bed, however, was comfortable. The floors and tub was marred. If you stay more than one week, you get your room cleaned. Otherwise, you are responsible for taking out the trash etc.
Comment from Hotel Management
Jun 10, 2014 by Manager, Hotel Management
I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our location and your comfortable bed during your stay with us. Still, I apologize that you were not pleased with the size and overall condition of your room. As well, I am sorry that our housekeeping policy did not meet your expectations. Your comments will be helpful as we continue to improve our guest experience. Thank you again for your feedback. We hope that you will stay at our hotel, or any of our other brand locations, in the future.
4 out of 5
Recommended
for Families
by Patricia from Los Angeles

Close to Torrance Shopping and Business Center

Posted May 27, 2014
Pros: It is tucked away from everything on a quiet street. It is tucked away from the traffic of Hawthorne Blvd.
Cons: At this particular Extended Stay America, I would have liked toilets that were a little higher up as I've seen at other Extended Stay America's.
Location: This hotel is very close to a large residential area of Torrance, and set farther away from the main traffic thoroughfare.
This is a very large Extended Stay America complex. Families might like this complex better than other Extended Stay America's in the South Bay, since it is closer to a residential area with schools. It is very quiet and peaceful.
3 out of 5
by Donald from Oakland, CA

Very nice location, close to major shopping mall.

Posted May 9, 2014
Pros: The room includes a mini kitchen, which is stocked with a few bare necessities.
Cons: The "Mini Breakfast" is a joke. This place has no lobby, or place to sit. Breakfast area the size of a broom closet. A Granola bar breakfast.
Location: Macy's
Friendly staff, clean comfortable room. If you're staying multiple nights, the room service policy is very odd, since they charge you extra for it. There is no lobby or break room, so this is no place for business travelers.
2 out of 5
by Suzie from Gilbert, AZ

Uncomfortable Room

Posted May 6, 2014
Pros: It was nice having a kitchen to warm up leftovers from restaurants and keep our own selected foods in.
Cons: Offer a better breakfast. Buy more comfortable "quiet" beds. It would be nice if you had an outside area where one could sit and read a book or visit.
Location: The location was great. We both have family in many directions nearby so it was very convenient.
The air conditioning unit was so close to the bed you couldn't even get into the bed without it rubbing/cutting into your leg. There was plenty of room for it to be placed under the window of the living room area but they installed it under the window next to the bed. The bed was the most uncomfortable bed we've ever slept in. We woke up with aching backs each morning. But, the worst part about it was that it creeked loudly every time one of us rolled over. It sounded like the bed was going to break apart!!! Never in my life have a had a worse nights sleep at a hotel. The "breakfast" they claim they serve on the Expedia website is nothing more than packaged muffins and snack bars. Very disappointing!