Ratings based on 6 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
for Couplesby Aw from Essex
Potentially lovely hotelPosted Feb 20, 2014 on Hotels.com
Location - terrible location, extremely run down area, hard to find and easily get lost in minutes. Not many attractions nearby. Very easy to be intimidated locals seem to hover near hotels waiting for unsuspecting tourists under the guise of helping them find their way out of the maze who then promptly walk them through a maze of alleyways and tunnels so totally disorientated and having no idea where you are ultimely ending up at a run down carpet shop near what can only be described as close to a slum area. If you refuse to go in then they get quite aggressive and demand money from you to let you leave. Locals seem to prey on tourists who seem unsure of where to go and then latch onto you again and demand money. Currency/money - can't take currency into country so reliant on getting it on arrival. Very limited places to get money and no where including hotel take any type of card which not aware of until too late. End up having to carry large amount of cash around which is very intimidating. Due to the above hardly left the safety of the hotel after nearly changing our flights and coming straight home . Have to say the hotel owner and staff couldn't do enough for us while we were there to make dure we were comfortable. They made a very terrible holiday slightly more bearable. However, I would say that currently they don't cater too much for English would like to see menus etc in English which would of been easier for us to understand. Seemingly more of a French speaking hotel. The food served was generally of a good standard but would of liked to see a bit more choice and variation. Would also be nice to have tea/coffee facilities in the rooms. The jacuzzi wasn't working very often which was disappointing. However, the hotel has great potential if modernized a bit without losing its character and existing staff. Just a shame about the location
Recommendedby J Gordon from Australia
Posted Oct 26, 2013 on Hotels.com
Well this is the third attempt to post this- previous cancelled being too long. Obviously you don't want to hear . Terrible booking confirmed by you3 days before- no joy when we arrived- didn't know about booking. Manager rude, dismissive, no phone at premises, your endorsement is unbelievable, check previous complaint already lodged regarding this establishment, I will not be endorsing your services.
for Couplesby Mimi from London and Spain
affordable and great decorated Riad in the MedinaPosted Mar 28, 2013 on Hotels.com
the decoration of the whole Riad is astonishing, each room is unique. it was great and cheap. Breakfast was good too. The staff is really kind and they invite you to a really tasty mint tea with little anises cookies. The staff talk fluent French, not much English and Spanish. I would truly recommend it to anyone and I would go back anytime. The surrounding area is in the Medina so you will find many people approaching you who will try to be your guides. There is no danger and all they want it you buying off them instead of in the Square where they can not compete with as its the tourists attraction. They sell them same things in all shops you will find in Morroco, I personally prefered to buy off shops in the Medina (which is a quite poor area) than in the Square where shop owners there get rich with all the tourism. The only thing I didn't like much about my stay in Clefs du Sud was that the heating system was too weak for such a big room so it wasnt really heating much, also that the hot water didnt work for a couple of days... As we went in February the weather wasnt really hot, so we couldnt use the little pool in the top of the building because they dont have a jacuzzi hot water service, also that in 5 nights they didnt change our sheets but maybe i should have inquired about it... At the top of the Riad you can see all the the Medina, its very nice!! :) good luck and definitely choosing this Riad will be the best option!!
Recommendedby sana safa
beautiful Riad - lovely staffPosted Nov 22, 2012 on Hotels.com
We couldnt tell that it was the Riad when we arrived at it, as it looks quite unassuming from the outside. the Riad is beautifully decorated, very clean, very bright and spacious. the staff were very welcoming and friendly and really looked after our every need. breakfast was a very relaxed atmosphere. the only drawback was that it was a 20 minute walk to the souks and it was only a problem for my three year old, but then again, it was the only Riad i found with rooms big enough to fit two small children, and so we compromised by taking taxi's (cheap enough, £3 a shot). i would definately recommend this place. worth every penny.
Recommendedby A verified traveler
Very goodPosted Nov 3, 2012 on Hotels.com
Location - old town, chance to see diffrent part of Marrakech. Very nice staff and very helpful manager. I would stay there again.
Recommendedby Clive and Janet
A good value for money RiadPosted Apr 19, 2012 on Hotels.com
The service was very good. All the staff & the owners were very helpful. A good low cost room, not the height of luxury but more than adequate, clean & comfortable. The main square is about 20 minutes walk if you know your way and are not distracted. We enjoyed are stay and were easily distracted as most of the Medina is like a market. We would definitely stay here again.