Ratings based on 274 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Beautiful, gracious hotel!Posted Mar 31, 2015
Pros: Beautiful setting.
Cons: Staff could be available a bit more often
Location: Near coconut grove, great tennis courts.
Wonderful place to relax for holiday. Beautiful grounds and tennis courts. Nice staff.
for Everyoneby A verified travelerfrom Denver, CO
Great HotelPosted Mar 28, 2015
I had a spacious room with all the amenities. All the staff were courteous and attentive. In the lobby, there are pictures of plans to tear the hotel down and build something more modern. In my opinion, this would not be an improvement, as Miami has so many new buildings. This hotel represents the luxury of "Old Miami"
for Everyoneby A verified travelerfrom Sweden
Kanonfint och mysigt hotell, dock något slitet.Posted Mar 16, 2015
Pros: Nästan allt! Storleken och läget på hotellet. Hög mysfaktor med otroligt fina omgivningar, samt ett trivsamt hotellområde. Trevlig personal.
Cons: Renoveringar skulle behövas på vissa ställen.
Tillbringade en veckas semester med familjen på hotellet, som blev över förväntan. Gillade nästan allt där. Personalen var trevliga och varje dag fick man bilen framkörd/parkerad när man återvände för dagen. Städningen jättebra, maten ganska dyr samt att vissa avgifter inte ingick i grundpriset, ex. kylskåp. Väldigt lugnt område på en ö, men ändå nära till Miami Beach samt andra ställen... Skulle kunna bo där igen om vi återvänder:)
for Everyoneby A verified travelerfrom Mplls.
Quiet, secluded within the CityPosted Mar 11, 2015
Cons: See above.
A very pleasant surprise. One of the best kept secrets in Miami area. Rooms need refurbishing in relation to the rate paid. Pillows suck making it very difficult to get a decent nights sleep. Also resent the 10% room fee that could not be explained. Particularly irritating was the automatic service fee charged for beverages and meals. This is a gratuity! A gift for above average service delivered to the customer. It is not an ENTITLEMENT. Gratuities should not be taken for granted. What happened to pay for performance? The property needs updating and a total refurbishing. The owners need to decided whether to invest in the current property or get on with their proposed new development. Would love to return at some time in the future but not until property investment is made and gratuity policy change.
for Couplesby A verified travelerfrom Edmonton, AB
Nice location - quiet on private islandPosted Feb 27, 2015
Pros: Atmosphere - hotel was quiet and scenic. Mandatory valet service was very good.
Cons: Building is older and starting to show it's age, but overall still pleasant.
Location: You have to drive wherever you want to go. Bayside Marina is a short drive away providing nice view of harbor. South Beach was interesting.
Overall experience was enjoyable and comfortable. Beautiful ocean front walk along island shore overlooking the ocean. 24 hr security at entry to island eliminates outside traffic.
by A verified travelerfrom Dallas
Horrible Hotel with outdated environment.Posted Feb 10, 2015
Pros: The View.
Location: Coconut Grove Area was great!
Their food was molded, tuff lobster and they did not even bring spoons for our coffee service. Hotel is old and they are taking that hotel down very soon, so needless to say ALL of their furniture, furnishings were outdated, torn and awful. Please do yourself a favor and do not waste your money on this hotel!!!!
for Everyoneby A verified traveler
beautiful grounds. very serene, relaxing and quietPosted Feb 7, 2015
Pros: We had a great view of the bay.
Location: Very difficult to get around. Miami traffic is horrendous. Took us over an hour to drive 22 miles
We needed a fridge in our room and it was brought up with the luggage. Every need was met with friendliness and speed.
for Everyoneby A verified travelerfrom jacksonville fl
Classis miamiPosted Feb 6, 2015
Wonderful place and staff However the hotel is to be torn down in December and you can tell they are not keeping up
by A verified traveler
not goodPosted Feb 5, 2015
Pros: not much
the bed was very unconfortable, the air conditioning made a lot of noise, they charged us the 24.oo daily for vallet parking when we had requested we dint want it. and then they made a charge of 400.00 to our credit card and din[t tell us.
for Couplesby A verified travelerfrom Louisville
Nice hotelPosted Jan 28, 2015
Pros: Location, quiet, great staff
Cons: Looks to be due to renovated. Sort of Shabby Chic right now.
Location: Away from the city, but nearby
After staying at the Marriott on Key Biscayne for 5 nights this was a welcome change. Much quieter, the staff far more personable and helpful.