Ratings based on 430 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Phoenix, AZ

Lovely accommodations at the right price!

Posted Jan 22, 2015
Pros: Free breakfast, the quaint location, the cleanliness
Cons: The elevators
Location: Eataly Italian Market, the Flatiron Building, Madison Square Park, Chelsea Bow Tie Movie Theatre
We loved our stay at Comfort Inn Chelsea. There was a little confusion checking in, but after that little blip, the rest of our stay was amazingly seamless. The hotel includes a good breakfast, which is hard to find for a good price in the city! Sausage, eggs, cereal, bagels, pastries, yogurt, and a waffle maker! Yum. Our hotel room was about the size of our master bedroom, so it was perfect (some may have considered it small). It was perfectly clean. The location was the best part...there was a flea market one day right across the street. You are just steps from Madison Square Park (the park, not the event venue!), the Flatiron Building, and several subway stops. It's the cutest and quaintest little neighborhood...after staying several times in the Times Square/Broadway area, this was a breath of fresh air. I felt more like a local and less like a tourist. The one downside was the elevator...it is super old and there was only one out of two working! But, there was a note that said the second one should be working again soon, so that's good! So, thank you, we'll definitely be staying here again :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Den Haag

Prima hotel. Lekker centraal gelegen.

Posted Jan 11, 2015
Fijn hotel. Metro was vlakbij. Hotel personeel erg hulpvaardig. Nette kamer.
1 out of 5
by A verified travelerfrom pa

Place is a dump!

Posted Dec 29, 2014
Place is dirty. Hotel staff is rude. Had only one elevator working and a maid was on there at time of check out and wouldn't let me on. Had to walk down 10 flights of stairs with bags!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Poitiers

Un hôtel qui mérite le détour...

Posted Dec 29, 2014
Pros: Situation Rapport qualité / prix plus que correct
Cons: Second ascenseur à remettre en état Système de climation / chauffage à réétudier Plus de variété au petit-déjeuner
Location: Près de Chelsea et de Madison Square Garden Manhattan Uptown et Downtown accessible
Bien situé, l'hôtel avait retenu mon attention par son tarif attractif et le petit-déjeuner sur place, rare à New-York... J'avais quelques craintes à la lecture de certains avis, notamment sur la salle de bains, le petit déjeuner, l'ascenseur, le chauffage... Au final, nous avons passé un très agréable séjour pour Noël... Certes, l'unique ascenseur n'est pas un foudre de guerre... Certes, la salle de bains (privative pour notre suite parentale de 2 lits doubles et 1 lit king size) n'est pas immense, mais propre, fonctionnelle... Certes, le petit-déjeuner n'est pas super varié... Certes, le chauffage fait un bruit d'enfer mais après avoir pris le parti de surchauffer la chambre en notre absence pour avoir un température correcte la nuit, sans bruit, ca le fait... Le personnel a été parfait et disponible (problème de toilettes bouchées solutionné dans la minute, changement de coffre-fort défectueux...). Bref, je ne peux que vous conseiller cet hôtel super bien situé dans Manhattan Enjoy the big apple !
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Torino - Italy

Nel cuore di Manhattan

Posted Dec 11, 2014
Pros: I cuscini!!!! comodissimi da affondare dentro dopo una giornata in giro per la Grande Mela!
Location: a due strade dalla Metropolitana. Comodissimo.
Nel cuore di Manhattan, tra la Broadway e la 6th Avenue, a due pasi dalla metropolitana, dal Flariron, dalle boutiques della 5th Avenue. Hotel accogliente, pulito, ottima prima colazione, sempre presente possibilita' di avere un tè caldo ad ogni ora. Palestra. Personale sorridente e disponibile.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Basic but clean and convenient

Posted Dec 11, 2014
Pros: Convenient and comfortable
Cons: Curtains in bedroom were splattered with white paint. Some areas could do with a spruce up
Location: Close to Flatiron building and convenient for getting uptown.
Hotel was fine apart from scaffolding on the facade. Not that it interfered with our pleasant stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
Check in was quick and easy. Staff was pleasant and kind. Continental breakfast was wonderful!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Maryland

Centrally located for all of Manhattan

Posted Dec 8, 2014
Pros: Cleanliness, quiet, breakfast.
Cons: Dated heating/air unit.
Location: Centrally located between Times Square and 9/11 Memorial. Great eating places and one of note was Mario Batali's Eatly nearby.
Hotel rooms and bathroom are small but it met all our needs for spending a few days in NYC. The rooms were clean and quiet but not luxurious if that is what you are looking for. The hotel staff was most helpful. The breakfast was fresh and provided many options from eggs, waffles, bagels, donuts, fresh fruit, cereal, etc. Nice large eating area. Coffee available 24 hours.
3 out of 5
by A verified traveler

Posted Nov 20, 2014
The price was not right for the hotel. Not worth 200+
4 out of 5
Recommended
for Couples
by mariefrom Dublin

1st visit to New York

Posted Oct 30, 2014 on Hotels.com
My Husband and I have just returned from a six night stay at the Comfort Inn Chelsea. As we had not been to New York before and there were so many hotels to chose from, we were very happy with our choice. The receptionist on arrival was very friendly and helpful. Our first impression of the hotel was that the carpets in the hallways were a bit worn and tired, but we were very happy with the room on the 7th floor (never had to wait too long for an elevator). We were happy with the room, king bed , mini fridge, safe and adequate size bathroom. Having the breakfast included was a definite bonus and good choice on offer, cereal, breads, eggs etc. Also the hotel was only a 10/ 15 min walk to Times Square and there was a subway a couple on mins away on 23rd St. I would recommed this hotel. Finally there was also an airport shuttle , we were very pleased to pay €50 to JFK. It was raining on the day we left and it was very handy to get transport door to door rather than having to look for a cab or take the train with 4 cases!