Ratings based on 1,732 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
80% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from nottingham uk

Lovely grounds but rooms look tired

Posted Sep 16, 2014
Pros: It's grounds and pool area are still pleasant.
Cons: Room fully refurbished.
Location: Fantastic location.
There were small problems, the rooms could do with revamping, the room was not dirty but tired, paintwork over numerous layers of sealant in bathroom and door frames painted over dirt. No usable room safe but the box is still there with no workings so it looks like someone broke into it. Washer/dryer broke first time we used it. We stayed here 7 years ago and loved it but we probably wouldn't come back unless it had been refurbished.
3 out of 5
Recommended
for Families
by A verified traveler from Louisiana

unorganized staff

Posted Sep 14, 2014
Pros: Location, ammenties, washer/dryer in room
Cons: staff organization
Location: dinner shows, putt putt golf, restaurants, shopping, go garts
The room was good. Like a 1 bedroom apartment. The staff was very unorganized. Transportation to the parks was very unorganized. Room cards stopped working a few times-aggrivating!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very private, place is a bit outdated.

Posted Sep 14, 2014
Pros: very private condo feeling place.
Cons: infrastructure is outdated.
Location: about 25 mins. to main theme parks
Close to theme parks, friendly staff. but outdated infrastructure.
4 out of 5
Recommended
for Everyone
by A verified traveler from puerto rico

Great stay

Posted Sep 13, 2014
Great staff Tania crystal. Only problem the shuttle bus broke down and some rude manager do not find me option and said to me that she can't do nothing for me a . I pick this hotel for that service and is not fair that i have to take a taxis for that 75 round trip for the hotel to universal. Great units great pool cool place lake animal trees great expirece at the oak
5 out of 5
Recommended
for Everyone
by A verified traveler from huahua

Cheap but comfortable, a good place to stay

Posted Sep 9, 2014
Spend one week in the resort with three friends, all the things are good and the price is a budget ,the only problem is that the resort hold my deposit and haven't given back to me , I don't know why..
4 out of 5
Recommended
for Everyone
by A verified traveler

Good.!

Posted Sep 7, 2014
Genuinely, very good hotel, very friendly staff hotel registry. Excellent pool and green areas. and location of the hotel, close to everything, pharmacy, shops, restaurants and Disney.!
1 out of 5
by A verified traveler from Washington state

Terrible hotel

Posted Sep 6, 2014
Cons: Everything!
Nothing worked. Washer and dryer broken,eight springs in the sofa bed were missing,pillows were flat,shower had no pressure. I asked for towels at the pool they didn't have any.The overall place is in deterioration. I will never go back!
1 out of 5
by A verified traveler

Nasty

Posted Sep 5, 2014
Nasty and dingy. Can't even explain don't do it!!!
2 out of 5
by A verified traveler from south florida

Nice on the outside

Posted Sep 2, 2014
I've never had to pay extra for housekeeping. Bath towels- 3 out of 4 were NOT USABLE. Two had (obvious) stains and one hag a dead ant in it. I called housekeeping and had to leave a MESSAGE. They never showed up that day with more towels and I ended up having to call the front desk that night. Pillows were horrible and bed was hard as a rock. Not impressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Whitby, Ontario

Affordable option

Posted Sep 2, 2014
Got this in a great package deal from Expedia so not sure how it prices on its own. Having said that, my unit was fully furnished with even a washer/dryer. I was able to do my own meals. Staff was very prompt and accommodating when I had an issue that needed to be addressed.