Ratings based on 617 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler


Posted May 1, 2015
Pros: It was lose to the airport.
Cons: TheTV in room was very poor.
Location: Not applicable
We came in after 8pm and left very early the next day.
3 out of 5
by A verified travelerfrom TN

Posted Apr 25, 2015
Pros: Proximity to the Phoenix airport. Free shuttle to the airport
Cons: They didn't tell us when we booked that we'd be in a separate building. Would have preferred to be in the main building where lobby & shuttle were.
Location: Airport; was in an industrial part of town.
Chose this Best Western based on proximity to the airport since we had an early flight out. We've been at better Best Westerns. Dated and didn't tell us that we'd be in a separate building from the main building where the lobby and shuttle were. My husband complained that he had trouble sleeping because of the noise outdoors.
3 out of 5
for Everyone
by A verified traveler

conveniently next to airport

Posted Apr 24, 2015
front desk staff not very pleasant or really just don't want to be there. restaurant/bar server overly nice as well as complimentary shuttle driver. rooms clean, slept well
3 out of 5
for Everyone
by A verified travelerfrom Totonto,Canada

Clean and close to the airport

Posted Apr 22, 2015
Pros: Location
Cons: TV reception was very poor.
The rooms were clean and the location was close to airport and rental car return. Staff was very friendly.
3 out of 5
by A verified traveler


Posted Apr 21, 2015
5 out of 5
for Everyone
by A verified travelerfrom camp verde az

all around good

Posted Apr 18, 2015
Pros: everything
Cons: nothing
This was clean with on time shuttle service to the airport. I was surprised with the $25.00 damage fee required at checkin. Helpful staff.
3 out of 5
by A verified travelerfrom Fresno, CA

Comfortable Stay and Above Average Hotel

Posted Apr 17, 2015
Pros: An attached restaurant and bar, the complimentary coffee in the lobby and room. In addition the airport shuttle was convenient.
Cons: Provide individual toiletries, better screen definition for the in-room TV and perhaps more complimentary items in the hotel lobby.
Location: There are not many things that are conveniently nearby. A 15 minutes taxi will get you to downtown Phoenix where most of the restaurants/bars are.
I was directed to this hotel because the training seminar I was attending was taking place at the same location and it was convenient to stay here to avoid having to drive to and from the seminar especially since I was coming from out of state. The BW Airport Inn was a very nice hotel with a clean lobby, meeting facilities and rooms. The rooms are standard with mine having a king size bed, dresser, desk and flat screen TV. There was a restaurant and bar attached to the hotel where I dined for lunch and dinner. The food is pretty basic with burgers, sandwiches, salads, and pretty standard breakfast items. The lounge area of the restaurant has a very Speakeasy type feel to it which I liked. Instead of providing individual shampoo, conditioner and body soap toiletries, they were all located in a dispensing container inside the shower. I was not too thrilled with as I would prefer to have the individual travel size bottles supplied. The AC in my room did not seem to work as it should. I had to set the temperature very low but the AC never did seem to get down to the temperature I desired. I was not a fan of the location of the hotel not because it was in a bad part of town, but mostly because it was not near any convenient restaurant or shopping areas. With myself traveling without a vehicle it was hard to get around unless you took a taxi. In all, I believe this is an above average hotel and if you can find a good rate it would be a great value.
4 out of 5
for Everyone
by A verified travelerfrom Bellingham, WA

Comfortable Hotel Close to Airport

Posted Apr 12, 2015
Pros: I liked the location of the hotel. The room was comfortable and clean.
Location: We didn't find much to do right by the hotel but it's a great location when you're flying from Phoenix Sky Harbor Airport.
This hotel is conveniently located close to the Phoenix Sky Harbor Airport. and rental car center. They offer a 24 hour shuttle service to the airport. The rooms are clean and the beds comfortable. We had an early morning flight so dropped the rental car the night before and had an unhurried trip to the airport using the hotel shuttle.
3 out of 5
for Everyone
by A verified travelerfrom ohio

Close to airport

Posted Apr 1, 2015
Pros: Close to airport, restaurant on site, ride to airport
Cons: There is No elevator for second floor rooms. More towels
Arrived and were given second floor but no elevator had to drag luggage up stairs. Room was fresh and clean but noisy due to close to freeway and airport. Ate snack at restaurant nice decor but carpet needed updated. Driver came up to help take down luggage. Quick ride to airport.
3 out of 5
for Everyone
by A verified traveler

Airport hotel

Posted Mar 29, 2015
Pros: Staff
The staff was great at the hotel. Very pleasant and helpful. Noise is a problem with the airport and highway nearby but the hotel provides earplugs. I had an enjoyable stay.