Ratings based on 685 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
78% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Utah

Beware!

Posted May 1, 2015
Pros: Price and staff.
Cons: By changing, ummm; everything.
Location: Location is excellent but not worth anything at all.
Although it is so close to the Football stadium, I wont ever stay there again. There is absolutely no benefits. It's like a broken ship that wants to sink but the owners are trying to keep it afloat by putting "band aids" on it. The "breakfast" is the smallest I have ever seen. My children asked where is the rest. I can go on and on but let's just summarize and say; pay the extra to stay somewhere else. My wife told me to spend the extra money and stay somewhere else nicer, I wanted to save the money and boy we "paid" for it anyway. I have gotten a lot of I told you so from her. Keep in mind the staff did the best they could with the little they are given. Stay away.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 30, 2015
Pros: The staff and breakfast.
Cons: They need to work on general up keep of rooms and shared areas
Location: It was right in the heart of Provo next to BYU and all of the activities we wanted to attend.
The staff was cheerful. The AC in the room didn't work. The tub had protective coat pealing off in some spots. Carpets needed to be cleaned and general matinancie was lacking. For $250 for 3 nights for four people as well as being right across from BYU. It was some place we would stay again.
1 out of 5
by A verified traveler

Posted Apr 28, 2015
Pros: Not one thing
Cons: Cleaner and less money
Way too much money for absolutely nothing. Cleaner and better furniture. I was never unhappier than this with a stay.
1 out of 5
by A verified traveler

You get what you pay for.

Posted Apr 13, 2015
A coffee maker, but no place to plug it in. Really?
2 out of 5
by A verified travelerfrom provo, utah

Cheap is right

Posted Apr 12, 2015
Cheap cheap cheap, dirty and broken hot tub. Perfect way to waste money if that's what you like to do.
1 out of 5
by A verified travelerfrom California

Beware!

Posted Apr 6, 2015
Pros: location
Cons: Just about everything could be improved!
The only thing this hotel has going for it is its location. The room I stayed in was literally falling apart with curtains falling off the wall . It looked as though it had not been vacuumed in months. The keys never worked properly and I had to get them reset at the office 4 or 5 times. The complimentary breakfast was horrible and when I left with a cup of milk from the kitchen to take back to my small child still sleeping a staff member chewed me out. Apparently that's not allowed????The final straw was when I was showering alone in my room in the middle of the day and someone tried to break in. The managers response was --' I can't watch everywhere all at once". No apology, no concern, just apathy toward a dangerous situation. I would have left the first day but I had Prepaid (overpaid!!!) the reservation, and I stuck it out, but I will never stay there again. If you care about safety and /or comfort, this is not the place for you, no matter how inexpensive the rooms are.
2 out of 5
by A verified traveler

Front office is unhelpful, manager is unfriendly

Posted Mar 31, 2015
Not a fit for Provo hotels !! I am in a hurry!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom J

Smelt like smoke, terrible service.

Posted Mar 25, 2015
Needed to find a quick hotel. Easy to find. Staff was terrible. We were waiting a half an hour before someone helped us. We asked for a non smoking room, the whole hotel smelt like smoke. However the room was very clean and comfortable. Wifi was good and they had hot water. You get what you pay for basically.
1 out of 5
by A verified travelerfrom Bozeman, MT

Dirty Hotel

Posted Mar 16, 2015
This hotel was incredibly dirty. The lobby is undergoing renovations and there was dust everywhere. I understand some of that is hard to avoid, but the room was also in rough shape. I could tell the fridge hadn't been cleaned in awhile, there were crumbs and garbage in the dresser, and the tub was filthy. There were hairs in my bed and I felt very uncomfortable. Additionally, multiple signs in the lobby had spelling errors, which further proves that attention to detail is not a high priority here. As someone who values cleanliness, this is a place I cannot recommend. It was without a doubt the dirtiest room I have ever stayed in.
2 out of 5
by A verified travelerfrom Calif.

Motel in general

Posted Mar 8, 2015
Pros: Leaving
Cons: Just about everything. Needs painting inside, TV always has a snowy picture. Get rid of the add on bldg.
Location: Lots to do!
We were put into put into what was an add on to the motel. while it was a "no smoking" motel, the smokers stepped out of their rooms and smoked in front of the doors. Cigarette butts were everywhere and the smell of the smoke. We were there three nights and the room was only cleaned and beds made one time. Staff acted like they didn't know what was going on. Saw customers arguing with clerk at the front desk. This place used to be a very nice place to stay, but is now very run down. Wouldn't recommend it.