Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from P

Awful, great food and staff

Posted Aug 24, 2014
Staff and food were good but the hotel itself is a piece of garbage, pool always dirty small old rooms. I booked for four days and left after the first. There are great hotels there dont go to this one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2014
Hotel was great but the air condition of the room was not good. Tecnician came to fix it but did nothing. Other thing was good recomend this hotel
2 out of 5
by A verified traveler

Great staff, horrible food

Posted Jul 11, 2014
The staff was extremely friendly and nice. The food, coffee, beer was absolutely horrible. The worst hotel bed I have slept on in a long time. The taxis are a joke from the hotel, it's no doubt price gouging, they'll charge you about 3 times the actual fares from there. Again, the staff were all super friendly nice, helpful people, unfortunately that would not be enough for me to return here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Posted Jul 2, 2014
Pros: The people are very friendly and polite, close to the beach, also the shows were excellent.
Cons: Entrance signals, also it needs more parking space. The Internet connection was not good and they only give 90 minutes a day
Location: Not a great location, because if you travel by car by yourself you could get lost or can miss the entrance to the hotel. It needs more visual signals
nice hotel with very friendly staff. nice people, But they should update the wi fi, needs more space for parking
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2014
Need to have more viarity of food but overall it's was great
4 out of 5
Recommended
for Everyone
by mickie from Houston

very nice place

Posted Jun 17, 2014
great experience wonderful food , great people, beautiful view.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for a fun getaway

Posted May 28, 2014
The employees were amazing I felt like family. I enjoy eating and there is a restaurant open until 2 am which is convenient. The rooms are nice and clean and I would go back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Nice hotel right on the beach.

Posted May 23, 2014
Overall Riu was a good expierence. The hotel was very clean and had great views of the nearby mountains. The pools were nice and the staff was always great. We did the all inclusive deal. The bar tenders were great and always offered you another drink before you finished the one in front of you. Also, the rooms came with a mini bar with 4 types of alcohol that they continued to refill every 2 days. The Cons: You had to make reservations for the nicer restarauntes. However, if you did not do this by 8 am they were ususally fully booked by then. The beds were very stiff. Not good for someone with a bad back like myself. The buffet food was very bland and repetitive. After a few days we were sick of all the food at the buffet.
4 out of 5
Recommended
for Families
by rRonda from new york

Posted May 13, 2014
it was great the staff was wonderful did get to do much it was raining
5 out of 5
Recommended
for Couples
by Juan from Colombia

Great Hotel - Great Price

Posted May 6, 2014 on Hotels.com
The condition of the facilities were just great; the staff is very friendly and always ready to help you in everything they can; the food was also good altough we didn't make it to the specialties restaurants. Overall it is a very nice play to stay.