Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
72% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Israel

great vacataion

Posted Apr 8, 2015
Pros: the room, the pool, the nature.
Cons: breakfast.
we stayed at the hotel for 7 nights (2 adults + 2 kids). The hotel was great. Many facilities for the children. The hotel staff was very friendly. The room was very nice and clean.
1 out of 5
by A verified traveler

Posted Apr 6, 2015
There is no beach here. They shuttle you to one. The worst food and drinks we ever had. Spent most of the time off property due to it being so bad. Service was bad. Shuttle on property was difficult to get. Roach in the room. Lip stick still on cups that were supposed to be clean and ready for us. Only able to get towels one of the six days we were there.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 23, 2015
Cons: The food could very much be improved!!!!!!
A wonderful experience... the location and room was very nice!!! The pool area and even though the beach was off site, they were very nice! The staff very courteous and friendly! The only item that needs addressing is the food... a VERY poor breakfast and the meals (lunch and dinner) could use improving as well. I would definitely recommend for a family and a romantic couple.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel con experiencia salvaje

Posted Mar 6, 2015
Pros: Los animales
Cons: Los horarios en la organización de las actividades..
El hotel me encanto casi en todo, solo la parte de la comida, en los horarios para el todo incluido no me gustaron...
1 out of 5
by A verified travelerfrom International

Jungle resort - 20 meter beach front with rocks

Posted Mar 3, 2015
Pros: We did not like anything about this "place". It is disgusting to watch wild animals in confinement.
Cons: Let the animals out.
Location: Get a rental car and sleep at the "resort".
Food terrible. Check in - had to wait for 15 minutes for a pickup. Still no pickup. Chose to walk the distance (carrying the heavy load) the staff helped with the light stuff. Great place for people with kids that enjoy seeing animals in cages!!! They never asked to take the terrible food off the bill. You need a car to go to outside restaurants. Had to wait over 15 minutes for luggage pickup when checking out. Ohh I forgot to mention breakfast... Between 6 and 8 (yes it is daylight around 7 AM. Enjoy a dry "sugar piece of bread". Fruit is good, but come early and bring a flashlight. On a positive note they have shuttle to a beach club nearby. The wrist band that they make you wear ripped my $110 shirt. (Sorry we don't cover that) WE WILL NEVER GO BACK.
3 out of 5
by A verified traveler

Uncomfortable

Posted Feb 9, 2015
Pros: The animals
Cons: Everything
Location: Playa Del Carmen or the beaches in Tulum. You're close to Xel-Ha; Explore and Xacret. Akumal close by if you want to snorkel with the turtles.
The animals are in small confined areas without their own proper amenities such as grass/hay. The farm animals are in very small confined areas and smell really bad. The room smelled of mold. Whenever I approached the reception area I felt I was being a bother and it was never really staffed so you had to wait a long time for someone to help you. Waiting for a cart was ridiculous so we ended up walking to where we wanted to go. The beach was very small and could not swim due to rocks and coral. We were never advised of any events taking place such as swimming with the seal or any night life that might be going on. We ended up spending most of our time off the property.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Caracas, VEN

Nice hotel and close to major attractions.

Posted Jan 11, 2015
Pros: When you go out to the balcony of your room you feel like if you were in the forest.
Cons: The continental breakfast hours should be extended.
Location: Just 15 To 20 minutes to theme Parks. In the city Playa del Carmen there are good restaurants and an exciting night life.
Very good facilities. Excelent inside zoo. Nice pool. It has It owns senote where you can do snorkling and kayack.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico DF

Un hotel con muchas posibilidades para ser excelen

Posted Jan 8, 2015
Pros: El estero y la amabilidad del servicio siempre dispuestos a ayudar y servir.
Cons: En general el mantenimiento de todas las instalaciones, mobiliario y equipamiento de habitaciones. Las sábanas de poliester en playa no son opción.
Location: En el hotel no hay mucha actividad, excepto ver el zoológico. En la zona a mucho que disfrutar desde zonas arqueológicas y naturales hasta parques.
El hotel en estándar, hay alguna cosas excepcionales como el estero, el servicio de toda su gente y la variedad de animales que tiene, excepto los felinos que están en espacios muy reducidos y dan pena. Las áreas públlcas muy limpias. La habitación podría ser excepcional con el techo alto de palma y una ventana en dirección al cielo, pero los pasillos son muy estrechos, el closet y las sábanas tienen olor a humedad, el closet es muy oscuro,el jacuzzi tiene un filtro muy sucio, el baño es muy pequeño y falta ventilación, la iluminación es deficiente especialmente en el closet. No hay espacio para guardar maletas. Un lobby bar desangelado con funciones de pasillo central. Restaurantes con comida estándar, nada excepcional ni gourmet como lo anuncian, pero adecuado a los precios, ambiente desangelado y mobiliario en malas condiciones y sucio. No recomiendo pagar el all inclusive pues tres personas con consumos regulares de tres alimentos y un snack no cubren el monto del all inclusive. No tiene playa propia pero el club de playa es agradable. El restaurante lo cierran a las diez de la noche y con ello toda actividad nocturna.
4 out of 5
Recommended
for Families
by A verified travelerfrom NYC

Good spot for family vacation

Posted Jan 6, 2015
Pros: The site is lovely & we liked the somewhat rustic character of the site.
Cons: Obviously staffing over Christmas/New Years is difficult. Service in the main restaurant where we had dinner twice, was pretty bad.
Location: Plenty to see & do. Lovely beaches, Maya ruins, diving options, etc
As some others have commented this site has a slightly run down feel to it. In a sense, no wonder. It was obviously conceived as a really grand venture - initially almost 3 times the size it is today. Apparently it was devastated in a hurricane some 11 years ago, defaulted on bank loans, caused a split up of ownership etc. It has been resuscitated as a resort with some 160 rooms but with all the attributes of the larger venture (the skeleton of the remaining site is visible right to the south of the present resort. Sort of spooky). The zoo does exist & is quite impressive as is the pool setup. I shudder to think how difficult it must be to manage an operation as complex & extensive as this one is. Maintenance of the physical plant needs to be continuous & has obviously lagged a bit. And staffing must also be a challenge. But net, net we thoroughly enjoyed our stay & would return.
3 out of 5
Recommended
for Families
by A verified travelerfrom norge

Rimelig sted om man ikke er veldig kresen

Posted Jan 6, 2015
Pros: området, dyrene, at man hadde muligheten til å dra på stranden da hotellet ikke har badevennlig strand, lett å komme seg på utflukter herifra.
Cons: Rensligheten!
Location: Puerto adventuras, playa del Carmen, xplor, xel-ha, xcaret, dagstur til øyer og chicken itza, vandre rundt i det zoologiske området, strandtur
Vi var veldig spente på dette stedet da vi skulle bo i en bungalow for 1 gang &siden jeg elsker dyr så var jeg spent på å bo i en zoo. Førsteinntrykket var bra med et ganske så flott resepsjonsområde og hyggelig personell, men det er vel det.Vi fant ut at vi ikke hadde frokost inkl som bookingen sa, derimot kunne vi spise på restaurantene og betale når vi skulle dra derifra.Området er veldig spennende og fint, du er jo i jungelen (man blir oppspist av mygg og andre insekter så ha spray i beredskap)og det er sjarmerende med de dyrene som lever fritt i området, da jeg er imot dyr i fangenskap men de fleste så ut til å ha det bra. Bungalowene er ok og har de mest nødvendige fasilitetene, men dessverre så virket det veldig slitent og urent der:( Vi prøvde flere ganger å klage på urent sengetøy...det føltes & luktet brukt men selv om de sa at de hadde byttet så ble det ikke så mye søvn de 4 nettene vi hadde der. Det var vanskelig å få tak i god mat og vi endte opp med å spise sushi første kvelden i det resultat at vi begge ble matforgiftet. Vi orket ikke mat der mer, vi forvillet oss til Puerto Aventuras som var en veldig koselig marina med små restauranter med kjempegod mat og delfinshow og en butikk å handle mat i som vi levde på under oppholdet. vi brukte tiden her på å dra på utflukter så lenge vi klarte for formen ble veldig dårlig når vi var her.Ikke mye hjelp å få på hotellet så jeg er glad jeg booket utflukter i Puerto. (godt tips er å booke flere utflukter - god pris:)