Ratings based on 114 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom cancún
bonito hotel, mal servicio aybPosted Apr 28, 2015
el hotel es muuuy bonito y la gente agradable, pero el servicio de room service es muuuuy malo (no conocen su propio menú) y tardado... en restaurantes el servicio también es deficiente.
for Everyoneby A verified travelerfrom Israel
great vacataionPosted Apr 8, 2015
Pros: the room, the pool, the nature.
we stayed at the hotel for 7 nights (2 adults + 2 kids). The hotel was great. Many facilities for the children. The hotel staff was very friendly. The room was very nice and clean.
by A verified traveler
Posted Apr 6, 2015
There is no beach here. They shuttle you to one. The worst food and drinks we ever had. Spent most of the time off property due to it being so bad. Service was bad. Shuttle on property was difficult to get. Roach in the room. Lip stick still on cups that were supposed to be clean and ready for us. Only able to get towels one of the six days we were there.
for Couplesby A verified traveler
Posted Mar 23, 2015
Cons: The food could very much be improved!!!!!!
A wonderful experience... the location and room was very nice!!! The pool area and even though the beach was off site, they were very nice! The staff very courteous and friendly! The only item that needs addressing is the food... a VERY poor breakfast and the meals (lunch and dinner) could use improving as well. I would definitely recommend for a family and a romantic couple.
for Everyoneby A verified traveler
Hotel con experiencia salvajePosted Mar 6, 2015
Pros: Los animales
Cons: Los horarios en la organización de las actividades..
El hotel me encanto casi en todo, solo la parte de la comida, en los horarios para el todo incluido no me gustaron...
by A verified travelerfrom International
Jungle resort - 20 meter beach front with rocksPosted Mar 3, 2015
Pros: We did not like anything about this "place". It is disgusting to watch wild animals in confinement.
Cons: Let the animals out.
Location: Get a rental car and sleep at the "resort".
Food terrible. Check in - had to wait for 15 minutes for a pickup. Still no pickup. Chose to walk the distance (carrying the heavy load) the staff helped with the light stuff. Great place for people with kids that enjoy seeing animals in cages!!! They never asked to take the terrible food off the bill. You need a car to go to outside restaurants. Had to wait over 15 minutes for luggage pickup when checking out. Ohh I forgot to mention breakfast... Between 6 and 8 (yes it is daylight around 7 AM. Enjoy a dry "sugar piece of bread". Fruit is good, but come early and bring a flashlight. On a positive note they have shuttle to a beach club nearby. The wrist band that they make you wear ripped my $110 shirt. (Sorry we don't cover that) WE WILL NEVER GO BACK.
by A verified traveler
UncomfortablePosted Feb 9, 2015
Pros: The animals
Location: Playa Del Carmen or the beaches in Tulum. You're close to Xel-Ha; Explore and Xacret. Akumal close by if you want to snorkel with the turtles.
The animals are in small confined areas without their own proper amenities such as grass/hay. The farm animals are in very small confined areas and smell really bad. The room smelled of mold. Whenever I approached the reception area I felt I was being a bother and it was never really staffed so you had to wait a long time for someone to help you. Waiting for a cart was ridiculous so we ended up walking to where we wanted to go. The beach was very small and could not swim due to rocks and coral. We were never advised of any events taking place such as swimming with the seal or any night life that might be going on. We ended up spending most of our time off the property.
for Getaway With Friendsby A verified traveler
amazing hotel, but a bit run downPosted Feb 5, 2015 on Hotels.com
the hotel is gorgeous, and in the middle of the jungle,,it has the most amazing natural beauty, even a big cenote where you can swim and snorkel, pristine and beautifull, however the food is bad and expensive,and the hotel is in urgent need of maintenance,the beach is rocks, but the hotel gives access to a public beach nearby, where you can go,,overall a great experience
for Everyoneby A verified travelerfrom Caracas, VEN
Nice hotel and close to major attractions.Posted Jan 11, 2015
Pros: When you go out to the balcony of your room you feel like if you were in the forest.
Cons: The continental breakfast hours should be extended.
Location: Just 15 To 20 minutes to theme Parks. In the city Playa del Carmen there are good restaurants and an exciting night life.
Very good facilities. Excelent inside zoo. Nice pool. It has It owns senote where you can do snorkling and kayack.
for Everyoneby A verified travelerfrom Mexico DF
Un hotel con muchas posibilidades para ser excelenPosted Jan 8, 2015
Pros: El estero y la amabilidad del servicio siempre dispuestos a ayudar y servir.
Cons: En general el mantenimiento de todas las instalaciones, mobiliario y equipamiento de habitaciones. Las sábanas de poliester en playa no son opción.
Location: En el hotel no hay mucha actividad, excepto ver el zoológico. En la zona a mucho que disfrutar desde zonas arqueológicas y naturales hasta parques.
El hotel en estándar, hay alguna cosas excepcionales como el estero, el servicio de toda su gente y la variedad de animales que tiene, excepto los felinos que están en espacios muy reducidos y dan pena. Las áreas públlcas muy limpias. La habitación podría ser excepcional con el techo alto de palma y una ventana en dirección al cielo, pero los pasillos son muy estrechos, el closet y las sábanas tienen olor a humedad, el closet es muy oscuro,el jacuzzi tiene un filtro muy sucio, el baño es muy pequeño y falta ventilación, la iluminación es deficiente especialmente en el closet. No hay espacio para guardar maletas. Un lobby bar desangelado con funciones de pasillo central. Restaurantes con comida estándar, nada excepcional ni gourmet como lo anuncian, pero adecuado a los precios, ambiente desangelado y mobiliario en malas condiciones y sucio. No recomiendo pagar el all inclusive pues tres personas con consumos regulares de tres alimentos y un snack no cubren el monto del all inclusive. No tiene playa propia pero el club de playa es agradable. El restaurante lo cierran a las diez de la noche y con ello toda actividad nocturna.