Ratings based on 47 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
beach is a bus ride awayPosted Mar 5, 2014
Pros: rooms are nice and more quiet than standard hotels
Cons: beach ,food, have some staff that can speak and understand English
Location: close to Playa de carmen and other touring trips. Can take shuttle for cheap.
beach by hotel is rock. Have to take a shuttle bus to main beach and minimal food for all inclusive available there. Food overall was maybe average and minimal variety. Same offerings every day.
by A verified traveler
No help from staffPosted Feb 18, 2014
We called the front desk the day we were leaving to confirm our return shuttle time. We asked if it was at 5. They said yes. We went about our day. Around 4 I realized it must be wrong and went to the front desk. They knew immediately why we were there. They said "oh we were talking about how you were going to miss your flight". Instead of sending a a message over their wallow talkies to tell us they decided just to wait until we missed our shuttle. They let me use the hotel phone but that was the only help they offered. Pretty much ruined my opinion of the staff. The maids who I never saw kept our room perfect. There were lions and other large wild cats in cages which was disturbing. The rest of the hotel was on beautiful grounds.
by A verified traveler
Everything far, Staff rude, Animals in captivityPosted Jan 20, 2014
Do not stay here. Food has zero quality, staff is rude and aggressive. The worst is they keep animals (monkeys, coyotes, lions, pumas, panthers, etc, etc, etc) in captivity.
Moldy smelly room without wifiPosted Jan 8, 2014
Pros: Good location as a base for hunting for other hotels
Cons: Dry out the rooms and remove the mold Then fix the wifi
Location: Great location for getting to the nearby facilities
Small beach covered in rocks. Rooms located in cabins miles from reception. Long walk to the room and infrequent golf bugy transport. Rooms had a very moldy musty smell. Had to wash all clothes on arrival home due to inpregnated smell Animal park had the animals in very small enclosures. Felt very sorry for lions and pumas just walking up and down. Very hard to get hold of reception Small bathroom
for Familiesby Satya from Boston, MA
Very unique resort with a zoo and great staffPosted Dec 31, 2013
Pros: The service was great, the golf carts take you around the hotel. Sunset Champagne was a classy touch. Kayaking, Snorkeling and the pool are clean.
Cons: Room service was slow
Location: centrally located to visit all parks and beaches
by A verified traveler
Not going backPosted Apr 2, 2013
The hotel staff is nice and friendly but the food is terrible. Especially breakfast. There are very few choices and only one place you can have it at. Pretty much it is either eggs or pancakes. The lunch menu is nice and dinner menu is okay. Lunch and dinner food is very good quality but has very few options. Alcoholic beverages have almost no alcohol in them. As to the various animals being kept there, they certainly do not live in the most ideal conditions. It is actually quite sad to look at them. The lions, the pumas, the monkeys and the wolves (or maybe they were grey foxes) have very little space to roam. They are very frustrated and they move back and forth in their cages. Same goes for the birds and for the crocodiles. They now have a lion cub and a jaguar cub. They don't really let them run around but try to convince you take pictures with them. The keepers hold them in their hands all the time and the poor things get tired from being exploited. This seemed like animal abuse to me. The music from the night entertainment is very loud and if you are staying by the Lobby Bar, you might get annoyed since this is happening every night. Again the music is blasting and the animal spaces are right next to the Lobby Bar. I can't imagine them being comfortable there.
close to Playa De Carmen / TulumPosted Nov 1, 2012 on Hotels.com
Hotel was gr8. but no beach. Photo show's a beach..But no swimable. Which was a bummer. because that's why I picked it
by Alejandra from California, USA
You'll get a jungle experience in this hotelPosted Jul 29, 2012
Front desk service is too slow. We had to call in for towels 4 times, it took over 2 hours to get them. We also called to have the tv replaced, a/c serviced and lights fixed. Also our room access key was inactivated after 3 days. We had to go to the front desk to reactivate. The meals are not that good and were super expensive. Breakfast buffets were $30 dollars, and items on the menu ranged between $15 to $40 dollars a plate. If you are planning on staying there, make sure you have a lot of mosquito repellant or you will be eaten alive.
for Everyoneby Sonya from Wells, ME, USA
This place is paradise!Posted Mar 13, 2012
Pros: The jungle atmosphere, privacy and relaxation.
Cons: That I couldnt stay forever!
Location: A SLICE OF HEAVEN! It was quiet! Restful! Spectacular!
This place was paradise! I never wanted to leave. I would go back there in a heartbeat! The staff was extremely pleasant and helpful. The food was spectacular. The drinks were plentiful and delicious (still trying to duplicate the Riviera Maya drink!). If you need to be entertained, this place is not for you. If you want a tropical paradise, relaxation and to be treated like royalty, this is the place to be! We took a day trip to Playa Del Carmen (30 minutes north) and Cancun (2 hours north). Ugh, city! Hated it. At Xpu-Ha, Bel Air, it was jungle and heaven! We saw lots of wildlife (fell in love with the Coatimundi and raccoons!). There are 3 Manatees that live in the Cenote you can snorkle and kayak in. NO BUGS!!!!! Our room was clean (and I have a very high expectation of cleanliness)! I cant say enough about this place. I wonder what they'd charge for me to become a permanent resident! I wanted to stay forever! There was a lot of walking, but, you could take the golf cart transportation. Believe me, with the amount of food and alcohol you consume, you NEED to walk! I power walked to the beach and back every morning!
for Everyoneby A verified traveler
Nice stay for a few nights.Posted Mar 6, 2012
Pros: the balcony, the kids pool
Cons: waiting for the bill, check-in
The rooms are large and have wonderful balconies with a hammock. The beds are comfortable and there's plenty of warm water in the shower. The resort is very large, so there's a lot of walking to get to the beach and restaurants. There are trams, but they only seem to come by if you call them. You can also pick up free bikes to get around the property. There isn't much beach at all, it's washed away. The pool is gorgeous, and it's got an awesome kids pool. My 3 year old LOVED it! The food was ok... but the service left a lot to be desired. I did not like that you have to wait for the bill even though it's all-inclusive (except tips- hence the bill). Reception clearly had my reservation and a room for us, but then gave me a hard time b/c I didn't bring the specific confirmation number they needed. Huh? You already have the reservation! It took him a while to sort that out. Definitely not the speediest check in. Overall, you can't beat the value for the price. We only stayed 2 nights, and that was enough.