View from property

Reviews of Hip Hotel Tulum By Ana y José - All Inclusive

3 out of 5
Hip Hotel Tulum By Ana y José - All Inclusive
Carretera Tulum Boca Paila Km 8, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 265 reviews" "
Rating 8 - Good. 85 out of 265 reviews" "
Rating 6 - Okay. 31 out of 265 reviews" "
Rating 4 - Poor. 5 out of 265 reviews" "
Rating 2 - Terrible. 4 out of 265 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Semih, La Jolla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us an upgrade and all staff are amazing! Thank you all waitress and Pau to take care of us and make such an special moment for us!
Stayed 7 nights in Sep 2023
Response from Thank you on Oct 13, 2023
Dear Semih, We are pleased to know that you enjoy your stay with us, Thank you for your comments, we really appreciated them, We are forwarding it to our General Manager to share it with all the staff, they will be glad to hear about you.Warm Regards,HIP HOTEL by ANA Y JOSE

10/10 Excellent

Beatriz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to share my experience of staying at this exceptional hotel in Tulum. In my opinion, it was the best hotel I have ever stayed in. The staff was incredibly friendly and accommodating and even surprised us with a romantic dinner. We opted for the all-inclusive package, and the food and drinks were of top-notch quality. I am definitely looking forward to returning to this remarkable hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Jimmy

Stayed 3 nights in Jun 2023

10/10 Excellent

Froylan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect.
Stayed 4 nights in May 2023

2/10 Terrible

Terence

Disliked: Cleanliness, staff & service, room comfort
HOUSEKEEPING STEALS NO RESOLUTION FROM MANAGEMENT
Stayed at Hip Hotel March 9 - March 14 2023. Had a fun time at hotel March 9 and 10. The fun ended Saturday March 11 when wife's Louis Vuitton purse was stolen out of her closed luggage on March 11th. We know exactly when the purse was stolen and who stole it (based on the mini bar invoice with the hand writing of the person who took the purse). There is security footage of my wife returning to the hotel with the purse the evening before it was stolen. Hotel didn't allow us to see the footage of the housekeeper going into our room to clean is between the hours of 3-5pm on March 11 when we were at the beach at Hip Hotel. No one from the hotel seems to care of take this seriously. This is a $1600 purse that was stolen. The simply said they asked the housekeeper and they said she said that she didn't take the purse. Of course she's going to say that! She had to dig into my wife's luggage to get to the purse too. We had additional evidence and even a timeline for the hotel to observe the cameras they 'swear they have' on the property, to look at when we left the room with the purse and the property. They could see that we went back into the room with the purse, and we left the room without it while the house keeper was cleaning the room. All things point to the house keeper stealing the purse. When we ask for the owner's contact information, they block you from getting it. Sent an email a few days ago to the manager and no response. This is not where you want to stay...
Stayed 5 nights in Mar 2023

10/10 Excellent

RICARDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing nice small resort Hotel very pictureistic, with the water and sand just a few steps from your room. Staff is very cordial, respectful and friendly. Good food and good amenities. Highly recommended
Stayed 4 nights in Mar 2023

10/10 Excellent

Robert, Hamilton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food/ alcohol was expensive
Stayed 4 nights in Feb 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful beach location and service
We stayed 3 nights at this lovely beach hotel. The location on Tulum's coast was perfect for us. It's on the quieter end of the hotel area, and that's what we had hoped for.There are plenty of dining choices along the main road within easy walking or transit distance. Our complimentary daily breakfast was a really nice treat, and all the servers were friendly and helpful, especially Roberto. The restaurant had a beautiful ocean view on the deck as well as inside. The rest of the staff was equally kind. We did have one issue as we found ourselves in a room choice that we had not made. When we brought this to the attention of the front desk, Aranza and the concierge, Mariciel, apologized for the error and immediately tried to fix the problem. We ended up moving rooms for our last night, and were given a bottle of champagne for our inconvenience. We appreciated their responsiveness. We would absolutely return to the Hip Hotel. The morning sunrises were spectacular!
Stayed 3 nights in Jan 2023

8/10 Good

Claudia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 4 nights in Jan 2023

10/10 Excellent

kristin ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exactly as expected. Description and pictures accurate. Staff was SUPER friendly and helpful with all requests. We loved our room, view and hammock on porch. Enjoyed the nightly turn down service with sweet treat. Thank you for making it a great trip for my daughter & I.
Stayed 3 nights in Jan 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast that was included was not good
Stayed 5 nights in Jan 2023

8/10 Good

Cristiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredibly friendly staff, fantastic food and breathtaking beach and views

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2023

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect small property where your room is steps away from the restaurant and the beach

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The staff was extremely helpful and friendly. The restaurant had plenty of options and everything was tasty. We would stay again any day!!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The ocean front room had an incredible views of the sunrise. It is far enough from the party zone but still walking distance from restaurants if you want to eat out.

2/10 Terrible

Wilfred

Business traveler, Traveled with family
Liked: Cleanliness
N/A
Stayed 3 nights in Aug 2022

10/10 Excellent

Chade

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hip Hotel was magical! We will be back again.
Stayed 3 nights in May 2022

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great location, very helpful front desk concierge helped us schedule Covid tests before returning home. The staff here goes out of their way to ensure you have a great stay.
Stayed 3 nights in Mar 2022
Response from Jesus Sosa on May 9, 2022
Hi, good afternoon, thank you very much for your feedback, we always try to do our best. we hope you come back someday. best regards, Front Desk Manager Jesus Sosa

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was like having our own private ocean. We could have both done without the music they played.
Stayed 3 nights in Mar 2022

6/10 Okay

stefanos

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
As a gold member none of my gold member advantages were honored. I honestly feel like they owe us some type of partial credit. No upgrade they gave us a big hassle about late check out we had two rooms and no spa treatment as promised.
Stayed 1 night in Feb 2022

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2021

10/10 Excellent

Julio Contreras

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to the beach. Loved it
Stayed 7 nights in Nov 2021

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
The location of this proper is great, bed was comfortable, rooms have AC, good water pressure, however it needs some TLC. Our roof was leaking and we had dead bugs in our roof, hot water only lasted for a few minutes, there is no internet service available in the room. You can only access internet in the restaurant or at the front desk area where there is no place to sit comfortably.
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place would stay again. Only issue was weak WIFI signal. Not having television is okay but no television or WIFI :/
Stayed 4 nights in May 2021
Response from Edberg on Jun 7, 2021
Hello, good afternoon dear guest. Thank you for your comments, we give to our guest an experience of eco-retreat where they can disconnect from the world to enjoy the pleasure of heaven in Tulum. We apologize due to the inconvenience, we will look forward to provide to our guest a better experience. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have ever been with the best staff. Jesus helped us a lot to finding best places to party and do other things. I will definitely come back there.
Stayed 3 nights in May 2021
Response from Edberg on Jun 7, 2021
Hello, good afternoon dear guest. Thank you for your comments. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The food is pretty bad here. There is no WiFi in the hotel except at the restaurant and front desk. So, you need to go and sit at the front desk just to get WiFi.
Stayed 4 nights in May 2021
Response from Edberg on Jun 7, 2021
Hello We apologize due to the inconvenience, we give to our guest an eco-retreat so they can connect with nature and disconnect from the world through enjoying the amazing heaven that is Tulum. We will look forward to provide a better experience

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I definitely recommend the Hip Hotel!I will come back many times!
Stayed 4 nights in May 2021
Response from Edberg on Jun 7, 2021
Hello, good afternoon dear guest. Thank you for your comments, it was a pleasure to receive you. We are happy to hear that you enjoyed the Hip experience. We hope to see you soon on your next trip to Tulum, we will be glad to be with you again. We invite you to follow us in our social media channels to stay tune of our offers. Take care, kind regards.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s pretty basic but nice, one thing I noticed is that the staff could be more attentive to their black patrons. Sat down at the beach for over 20 mins and nobody came to ask if we wanted to order something, we had to call them over once we saw 3 attendants run over to a white couple who just walked up. Even at breakfast I had to ask for a bread basket long after I saw a white couple sit down and it was handed to them. Not sure what that is about but management needs to let their staff know to treat everyone the same. I normally leave a good tip in spite of service like this but this time was really annoyed and didn’t. I’m a good tipper too so they lost out, sad for them lol.
Stayed 4 nights in Apr 2021
Response from Hip Hotel on May 7, 2021
Thank you for let us know about your experience, all your comments make us get better.

6/10 Okay

stefanos

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Uncomfortable bed but great beach location
Great beach, nice people, terrible hard mattresses and very thick pillows, very uncomfortable also noisy street but that can’t be the fault of the hotel. Cute place, friendly staff but could not stay there again without a bedding change.
Stayed 2 nights in Mar 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness
No hot water No TV NO Wi-Fi in the room Rooms old furniture
Stayed 6 nights in Mar 2021

4/10 Poor

Courtney

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Go somewhere else
Breakfast wasn’t enough for a small child. Paid 700 for a room that was smoke filled small and incredibly depressing across from a parking lot. When asked about the breakfast being 6 thinly sliced pieces of fruit, was told “nothing we can do”. I never leave reviews but felt compelled for the sake of future guests.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip Hotel Tulum was a delight! The location is perfect, the rooms are charming, clean and the staff is exceptional. They made us feel home. Alexis, Arturo, Julio and Lester thank you so much for taking such a good care of us! We will be back soon!
Stayed 5 nights in Mar 2021

6/10 Okay

Alyse

Liked: Cleanliness, staff & service, property conditions & facilities
Good not Great
This hotel is right on the beach and we had an ocean view from our room which was lovely. Location is central, and the beach is beautiful without seaweed. Walking distance to everything you need! Now for the drawbacks, We had a problem with our hot water, which when we told them they sent Maintance right away. Once fixed, the water only stayed warmish for 3 minutes of a shower, then cold. There was AC and it worked great! We were in a room on the edge of the property next to a busy bar and the music played loud all day and till midnight. The front desk didn’t have ear plugs, we got some at the pharmacy. We had an issue with this more during the day when we wanted to take a nap before dinner, which was impossible. Also I wanted to book transport through the hotel but they wanted $150 to get to the airport which is way more than simply booking online, sort of frustrating. They did provide covid testing on the property for $55. This hotel is very much so a 3 star hotel. I don’t think we would stay here again with the lack of hot water and the noise from the bar next door but we did not enjoy our stay and the beach is gorgeous
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I were very happy with this hotel. It’s on a quiet section of the strip but short walking distance to all the restaraunts and bars. The beach at Hip Hotel is great and the lunch menu food was our favorite. The beach at Hip Hotel is also very solid. We would re-book
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. It was so amazing we walked out of there as socios. We purchased a “time-share” equivalence and will return several times to Hip and Ana y Jose. The staff was amazing. Location was amazing. We are in love with the place. We will be back over and over. Jesus was amazing.
Stayed 1 night in Feb 2021

10/10 Excellent

Brighton

Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Karla on Dec 17, 2020
Thanks for your review! Hope to visit us again soon

6/10 Okay

Isabel

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Karla on Dec 17, 2020
Hi Isabel, please let us know your concerns and how we can making it up to you on your next visit.

10/10 Excellent

Jennyfur, Texas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are so beautiful! They’re rustic in a way old Texas meets the most beautiful beach in the world. The property is cozy and comfortable.
Stayed 1 night in Oct 2020
Response from Karla on Oct 26, 2020
Thank you very much for your feedback, We're glad you enjoyed your stay with us!

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and Location. Would stay here again.
Fresh Watermelon Juice
Stayed 3 nights in Sep 2020
Response from Darinka on Sep 29, 2020
Thank you very much for choosing us, we are very happy you enjoyed your stay with us. We cannot wait to have you back again!

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Incredible staff. Great restaurant and food. Relaxing massage. Extremely happy with our stay.
Stayed 5 nights in Feb 2020