Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
52% of guests recommend
2.5 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Las Vegas, NV

The worst room I have ever stayed in!

Posted Mar 24, 2015
The rooms were disgusting. I don't think they were ever cleaned. I made them change my room 3 times and the last room was still disgusting. The sheets were dirty, the blankets had cigarette burns everywhere and the room was no smoking. I don't even want to get started on the bathroom. Save your money this place is a dump.
2 out of 5
by A verified traveler

Posted Oct 14, 2014
This hotel needs a lot of help. old and outdated. Good location for Scranton downtown access.
1 out of 5
by A verified travelerfrom NJ

A dump

Posted Aug 20, 2014
Awful, old dirty rugs, smelled musty. Just not what I expected. Clean sheets and towels
3 out of 5
for Everyone
by A verified travelerfrom Bennington, VT

Ok for the price

Posted Aug 11, 2014
Pros: Price
Cons: Needs updating. Would be nice to have a map of the premises to know where things are.
Location: Location was good for me. Little over a mile from my friends house. Was quiet for a downtown area.
AC didn't work very well. But the room was clean and it was a good price. Continental breakfast was ok. Doughnuts, muffins, toast, coffee and cereal.
2 out of 5
by A verified travelerfrom Ithaca, NY

Run down and not clean.

Posted Aug 10, 2014
Pros: The office staff
Cons: Everything, Needs new Management
We took this motel at the last minute and we are sorry we did. If you like Run down and not clean, Then this is the place for you. The carpets looked like they had not been vacuumed for awhile, The shower Curtin rod was hanging, the shower head did not work right. One light in the bathroom was not working. And the Dusting, we will not go there !! The Office staff was OK, We needed more towels and they were right there behind the desk. the next morning we left the Maid service sign on the door and a small tip on the bed asking for extra towels, The tip was gone when we got back at 5;30 p.m. and there was not a towel or wash cloth in the room. LOL Had to call the front desk again. OK now the big thing, The City seems to close at 8:00 pm, We could not find anywhere to eat except at the collage bars. We had 3 children so could not go there. We found a Pizza place connected to a Subway, That was Great pizza. They closed at 9:00 pm. So that's enough of a rundown, We will not stay here again.
3 out of 5
for Everyone
by A verified travelerfrom PA

Location, location, location

Posted Jun 27, 2014
Pros: Proximity to most downtown destinations and comfortable (no frills) room. It served its purpose.
Its location is easy to get to, but the area is barren and deals with a lot of panhandlers. The hotel has NO outdoor seating except in the fenced off, barren pool area. Absolutely nothing aesthetically pleasing.
3 out of 5
for Families
by Karolfrom NY

On our way home.

Posted May 20, 2014
Pros: It was cheap and clean. It was also very easy to find.
Cons: Clean up!!
For the price, the hotel was fine. We got in late so we didn't have time to visit any nearby attractions, which was good since the neighborhood the area the hotel is in looked rough. It looked like people were living long-tern on-site too, not just staying overnight. They definately should have someone clean up around the parking lot.
3 out of 5
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2014
1 out of 5

Got charged for a night a didn't stay for.

Posted Aug 21, 2013
Pros: it was close to my visit.
Cons: they check for any addiditonal reservations under your name and check if u need them or not, if u say you want to check out and you don't need the 2 o
Location: the steamtown maLL IS NICE.
i checked out on the morning of the 18th of aug and they charged me for an additional night stating that i failed to call and cancel my reservation, i told the front desk i was checking out and would not need the addidtional night.
3 out of 5
for Families
by Toddfrom NJ

Cheap, convenient, quiet

Posted Aug 18, 2013
Pros: Price
Cons: Just about everything
Location: It is right in Central City Scranton, but that says it all. The only reason to go there is if you are a University parent or visitor to Steamtown
This was our third stay. It's in an area of town that many people would avoid, but we have never had any kind of unpleasant incident there.