Ratings based on 601 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
76% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New England

Good place near the airport.

Posted Mar 29, 2015
Pros: Location, café, bartender!
Cons: Provide working phones. Too bad that the windows didn't open. They looked right out on the bay!
We stayed here for a day before leaving for St. John. Although we arrived at the right time, we had to wait for the staff to get our room ready. Not a big problem - we waited at the little beach side bar/café where we met other travelers and the hard-working and friendly bartender. Our room had warmish, not hot water, and the in-room phone didn't work. Since we had cell phones, the phone also wasn't a big problem. Meals at the café were very nice, although we skipped the $15 a person big breakfast. If you're not a big breakfast person, bring a light snack with you and get a cup of coffee for $3, as we did. There's a beach there, but not a great one. The pool is probably better if you want to swim.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Airport Convenience!

Posted Mar 24, 2015
Nice hotel that is very close to the airport and the airport noise was not an issue. Friendly staff at the front desk as well as the restaurant / bar.
1 out of 5
by A verified travelerfrom New Jersey

not ready for the check-in time. I have to wait 2

Posted Mar 24, 2015
Pros: LOCATION.
Cons: how to be ready for a customer on time.
Location: Airports, ferry, rental car companies.
Check-in time at 4, I have to wait for 2 hours because they were not ready for me. it was a hot day, I was coming back from Anegada, Tortola in a ferry, almost 5 hours trip, and I have to wait. UNACEPTABLE....
2 out of 5
by A verified traveler

Hotel within walking distance to airport

Posted Mar 20, 2015
Pros: There was abrand new bathroom, gorgeous. Staff at desk very helpful. Bartender very friendly.
Cons: Hotel is in the process of being renovated. There is a lot of charm there but really needs a good sprucing up. Beach are is very disappointing.
Location: Very close to airport.....if you have only one roller bag and a back pack, you could walk there. Otherwise....it could cost you have to pay for a cab.
I picked this hotel because it was so close to the airport. The hotel offered a free bus to its sister hotel, Best Western Emerald which has a nice beach and restaurant. The hotel is old but has a lot of charm. It is being renovated. The bathroom was updated but fan was sooo loud. A new floor in bedroom area to match bathroom would be nice. Sliding glass door to patio was broken and I couldn't get back in. My husband who is very handy was able to get door back into track. Breakfast staff very slow. I ordered American breakfast and she did not ask me how I wanted my eggs or if I wanted pancakes or potatoes. She came back to ask about eggs but never asked about the other choice.
2 out of 5
by A verified travelerfrom USA

Poor front desk service and room needs work.

Posted Mar 19, 2015
Pros: Pool small but nice. Restaurant/Bar is nice.
Cons: Customer service at the front desk and do maintenance
Location: Can walk to the airport in three minutes
The only good thing about this hotel is the location to the airport. Was at hotel at check in time and told that no rooms where ready yet. When asked about how long it would be was told "they will let us know when our room is available". Two hours later we were in our room. To get into our room you had to put a shoulder into the door to get it opened or closed. The patio door was a slider but that took as much effort to get opened and closed. Room was clean but nothing special.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Nice hotel for a short stay

Posted Mar 18, 2015
Pros: Use of two locations...close to beach and airport
Our needs from this hotel were for short term only...intermediary stop in transit to our final destination. Have stayed here before and found it pleasant....two hotels close together and you can take advantage to the amenities of both when staying at one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, convenient to airport

Posted Mar 18, 2015
Stayed here twice. Once in inexpensive, good value room and once in the nicer ocean view rooms (Exora room) The hotel is a super convenient 5 minute walk from airport. Rooms are clean and nice. The rooms in the back have a spectacular ocean view and a private pool and small lounge area. Rooms nicely furnished and comfortable. Food was good with a nice full breakfast buffet for $15. A mistake was made upon check-in where I was given a room with 1 bed, when I had reserved a room with 2. The hotel made a generous adjustment which completely satisfied me. I respect thier willingness to be accountable and make fair restitution. That earns my respect and return business.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel with a very friendly and helpful staff.

Posted Mar 17, 2015
The room had an excellent view of the ocean. The only drawbacks of the whole experience was the sink didn't work, the shower pressure was weak, the WiFi was spotty and there was no cable! Otherwise it was an good experience.
2 out of 5
by A verified travelerfrom J

Old and overpriced

Posted Mar 13, 2015
Location right at the airport so we could walk easily. Looked like it had been years since carpet and furniture was updated but the bathroom had been updated and was very nice but shower only.
3 out of 5
by A verified travelerfrom Potsdam

Günstiges Hotel in Flughafen-Nähe

Posted Mar 5, 2015
+ saubere Zimmer + freundlicher Service + vom Flughafen zu Fuß erreichbar (vom Terminal zum Car Rental Parkplatz, die Straße davor nach links, nächsten Abzweig nach rechts) - Zimmer etwas klein - kein Safe, kein Fahrstuhl - Lage gut für Zwischenstopp, aber um die Insel zu erkunden braucht man ein Auto - Frühstück für die Leistung zu teuer