Ratings based on 477 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby Tim from Texas
Convenient location, nice viewPosted Feb 28, 2014
Pros: Convient to airport, nice view (2nd stay), decent restaurant.
Cons: 2nd room did not have hot water the morning of our departure! Door on closet was off the track.
Arrived late and the hotel was very near the airport and convenient. Also stayed the night on our way out of St. Thomas. Second room was much nicer with a view. Staff was pleasant and the restaurant had decent food and entertainment.
by A verified traveler
Won't stay there againPosted Feb 23, 2014
Pros: It was close to where I was working Richelle and Lisa at the front desk were great, the manager and rest of staff were no help
Cons: Staff Rooms
Complained each day phone was dead and was never fixed Found 2 extra 10% taxes(20%) on room when I checked in Low water pressure in hotel 1 room only got 12 channels, another got 25 but picture was fuzzy Continental breakfast $11.00 Wanted 2 extra bath towels, front desk said NO, only 1 per guest per room. I then asked for 2 beach towels, that's ok I had to extend my stay, front desk said no the room was already booked, so I had to make another reservation for another room on Expedia with no problem. Checked out first time got bill for room. The second stay they said I could not get a print out of my bill.
by A verified traveler
Never again!Posted Feb 21, 2014
Pros: Close to the airport.
Cons: Everything! Rooms smell like industrial cleaning solvent, phones broken, safes broken, staff could not have cared less. Awful in nearly every way.
Location: Only the airport is nearby. Taxi to town (fixed prices by local government) is $10 per person; outrageous for a 5km ride.
Run down, worn out hotel. Nearly everything was broken, including attitude of staff. AWFUL!
by A verified traveler
Don't stay unless you have no choicePosted Feb 21, 2014
Pros: View from room.
Cons: It badly needs updating and the staff need training on how to deal with customers.
Except for one member of staff who worked the evening shift the staff at reception had a don't care not my problem attitude. Arriving at hotel at 4:30 I was told the room was not ready so had to wait even though checkin was 4pm. I booked a room with a bath, when I got to the room there was not bath. Reception supervisor told me that they do not have deluxe rooms with a bath. Went back to room to find pug sockets on one side of room did not work including TV plus trying to call reception was impossible as phone did not work. In addition one of the chairs on the balcony had a broken leg. After dinner we reported all faults and receptionist moved us to another deluxe room with a bath which apparently did not exist however the plug did not work and the safe did not work even after maintenance was called as it should have been replaced. Al in all a very disappointing.
for Everyoneby Cynthia from NY, NY
Good place to stay for a night or 2.Posted Feb 21, 2014
Pros: Price and location within walking distance of airport make the hotel appealing. The pool and small beach area are very pleasant.
Location: The proximity to the airport is a good feature, but to do anything else requires a taxi or the shuttle.
The hotel is a good place to stay for a night or 2 as other travelers have mentioned. It is easy to take the shuttle over to the Emerald where there are more amenities - beach, bigger pool, etc. We did have a problem when we arrived at 4:00pm; we were not able to get into our room for an hour and a half because guests checked out, but stayed in the rooms which could then not be cleaned for arriving guests. Also, the phone in our room was broken the TV reception was not good and I had to track down someone from housekeeping for more towels.
by A verified traveler from Pennsylvania
This hotel is very close to the airport.Posted Feb 16, 2014
Pros: Being able to walk to the airport. A/C worked good.
Cons: We didn't have hot water the afternoon we arrived. Only hot water in the morning. The WiFi password provided would not work.
Location: Walking distance to the airport.
This is a good hotel for a 1st or last night due to its proximity to the airport. It is nice if you have an early flight and have to be there early or if you have a later flight and you want to get that extra day in sun. You can walk to the airport (if you don't have a ton of luggage). I would not want to stay at this hotel for the entire vacation. It was a stop over on our last night after sailing to allow easy access to the airport. We would have been more satisfied paying $100 - $150. $250 is too much for the quality of the property and amenities (WiFi and "business" computer would not work preventing us from logging in and checking in to our flight and printing boarding passes).
for Everyoneby Lindoski from Pickering, Ontario
Nice, Clean Stopover Hotel close to the AirportPosted Feb 15, 2014
Pros: The proximity to the airport and the ferry terminal at Charlotte Amalie. The price, view, staff, facilities were all good.
Cons: Some of the facility could be updated as the age is starting to show.
Location: The beach at the Emerald is nice and close by, it is close to the ferry terminal and the major town with shopping at Charlotte Amalie.
The hotel was clean, the staff were very pleasant. The location being a very short walk from the airport was a big bonus. The check in was a breeze, our room was in the second building (detached from the main hotel). The view for being so close to the airport was much better than anticipated. For meals, we went across to the Best Western Emerald Beach, via the free and fairly frequent shuttle, although you could walk. The food and the facilities at the Emerald gave an added feature as the price for the Carib Beach hotel was reasonable and you have the sister facility close by. Upon checkout we had requested a later checkout, which they allowed and our bags were stored for us as we had a later day ferry.
by Alex from Fort Lauderdale
No working telephonesPosted Feb 12, 2014
Pros: The location to/from the airport was great.
Cons: Lots to improve upon including bar staff who have resigned sharing their disappointment with the management while you're trying to just relax.
Location: This was a business trip -
This was a first for me - the telephones in the room did not work at all. So while I always depend on the clock on my cell phone for a wake up call, I always like to have a back up just in case. Well, since the phones didn't work, someone had to come around at all hours knocking on doors for the wake up call. And he MISSED it on my second morning! I could not believe it - and they never mentioned it during check in.
by A verified traveler
Ok hotel for one or two nights. Older clean hotel.Posted Feb 12, 2014
Nice hotel for a couple of nights. Older small room but fairly clean.
by Barbara from Md
DisappointingPosted Feb 5, 2014
Arrived at 330pm for a 4pm check in wasn't able to check in until 5pm after 12 hrs of travel. No water to shower next morning, ran out of water every day. 1 day no towels to take showers. The shuttle only runs when it is convenient fir them, not hourly as advertised. booked king size bed, received 1 double bed and the young man at the counter said he knew it was a queen bed bed because he carried it in himself, still no a king!. Staff very rude especially dayshift.. cannot swim at the beach. Food, was just as disappointing..