“Room was not ready until after 7pm for a 4pm check-in time. When I was given keys to my room after 7pm, housekeeping was still in my room. After giving them more time to finish, my room was still unswept and missing a shower curtain, out of shower gel and doors we falling off their hinges. Not at all Hilton value. The only compensation offered was $25 resort free offered. Which was just insulting after paying almost $400 for a night. Very very disappointed.”
“My one-night stay at the Sheraton was an absolute nightmare. My wife and I were sleeping around 2:00 a.m. when I suddenly woke up to a large cockroach landing on my nose. It then started flying around the room. The experience was extremely disgusting and disturbing, and we no longer felt comfortable staying in the room.
I immediately called the front desk multiple times, but no one answered. I eventually had to walk down to the front desk myself, where I waited approximately 10–15 minutes……
“I took my dog to the beach and stayed at this hotel. I would highly recommend dog owner to consider Hyatt for a stay by the beach. The staff here is very dog friendly. ”