“The rooms were large, the pool was nice. Umbrella at the pool was broken and the carpets needed to be cleaned. The tub needed a mat it was very slippery.”
“We had a family above us that let little kids run back and forth stomping and jumping for hours. We ignored it until 9:00 PM. Called front desk twice with no resolution despite saying they’d take care of it. Made a trip to the front desk. It quieted a little then continued through 1 AM. Moving to another room when we’re tire is not a resolution. Teach your managers customer issue resolution and enforce basic hotel etiquette. I’ll stick with the Marriott chain in the future.”