“The property was so unique, we loved the setting and the food. The downside and reason for 3/5 stars was an unlocked door making the basement rooms accessible from somewhere other than the front doors, even though there was a sign posted stating the door was key entry only. The other reason was the bed. It was highly uncomfortable, which is unfortunate as the rest of the room was so nice. All in all, I’d stay there again if we had a mattress pad and better security!”
“Historic hotel that has been very well maintained and updated. Definitely recommend if staying in Dubuque. Breakfast at the hotel restaurant was delicious (Iowa knows bacon LOL) and my server was terrific.”
“Overall maintenance: This property has really gotten run down. Bathrooms have stained fixtures, poor water pressure for showers.
The pool area: Hot tub was broken and not clean, pool was dirty as well.
Breakfast was good. Linens were clean.
But overall, with so many people going to House on the Rock this hotel should be updated, cleaned up and ready for happy customers. Very disappointed with how run down it has become.”
“Check in exceptional, very friendly and informative (I cant remember his name, he derserves a shout-out)) - where to dine onsite, reservation recommendations, other dining nearby, etc.
Rooms clean & cozy, beds comfy. I think I want a room with a view next time.
Security elevators - need key card to access.
Bonus made to order coffee bar in the lobby! Serving iced & hot beverages.
Casino is small but good assortment of gaming - heads up, smoking allowed throughout casino.”
“What a great experience! The host is super friendly and helpful. Wonderful breakfast. It’s so easy to walk around. Nice shops and restaurants near by ”