“We stayed for two nights from September 23 to September 25. It was raining and very cold during those days. When we arrived at the hotel, we found that there was no hot water in the bathroom. We reported the issue on the first day, but no one responded, so we had to take cold showers. As a result, both of us caught a bad cold and completely lost our voices. On the second day, we tried turning the water to the hottest setting and letting it run for 10 minutes, but only got some lukewarm water. In……
“The room was nice and clean. The building showed signs of its age, but appeared to be maintained. The ice machine on the 14th floor did not work, and it appeared to have not worked for quite some time. The ice machine on the 15th floor worked, but showed its age.”
“The receptionist with long hair doesn't smile,when the door opens. TV still on we thought someone in the room,There is a garbage under the table in the room, and there are two red dirty things on the carpet too ,a long hair on the blanket ,I originally wanted to change rooms, but the front desk said there was no one to work or tidy up during the holidays when we checked in ,Not a very good experience”
“Have stayed here a few times. Never a bad experience. Staff are friendly, rooms are clean and beds are comfortable Kids always enjoy the atmosphere and love the open area with restaurants and music across the street.”
“Convenient location to our venue. Across the street from Cincinnati reds Stadium down the street from Bengals stadium. Location close to the Ohio River.
Valet service was great. Check in fast and courteous.
In the Room- it appeared to be clean. Coffee/Tea machine was on a shelf sat over 5 feet high and could not be moved lower to where it was plugged in and not able to access plug. I d consider that a safety hazard since it is hot liquid. Shampoo, Condition, and body soap in room. Suggest to……