This property was unique because of 1 person, Willie at the front desk! He hands down is the BEST associate at any hotel we've ever stayed at! And we travel all the time. This time the circumstances were not pleasure, but he sure did make us feel welcome like family and comfortable to be there!
Being in customer service leadership for many years I would definitively keep my eye on him, he is a true assest to your company, Willie is what the hospitality industry is all about, so many others...
This property was unique because of 1 person, Willie at the front desk! He hands down is the BEST associate at any hotel we've ever stayed at! And we travel all the time. This time the circumstances were not pleasure, but he sure did make us feel welcome like family and comfortable to be there!
Being in customer service leadership for many years I would definitively keep my eye on him, he is a true assest to your company, Willie is what the hospitality industry is all about, so many others...
Chek-in and check out were very good, the room is spacious and clean, good bed excellent shower. Breakfast buffet with omelette station was great for $10 bucks .... I didn't realize that it was not included when I booked on expedia...but very good quality an variety. The hotel is new and looks great, houskeeping was very good, the location is walking distance from new shopping area.
Chek-in and check out were very good, the room is spacious and clean, good bed excellent shower. Breakfast buffet with omelette station was great for $10 bucks .... I didn't realize that it was not included when I booked on expedia...but very good quality an variety. The hotel is new and looks great, houskeeping was very good, the location is walking distance from new shopping area.
We booked this hotel after we already had another one booked and when we checked into the other hotel, it was terrible. When we got to this hotel, it was so welcoming beautiful area. The rooms were clean and the staff was very nice.
We booked this hotel after we already had another one booked and when we checked into the other hotel, it was terrible. When we got to this hotel, it was so welcoming beautiful area. The rooms were clean and the staff was very nice.
This was a very pleasant stay. Friendly, helpful staff; reasonable price; clean room; comfortable bed; excellent water pressure in shower; quiet; conveniently located; good variety at breakfast. The only potential 'problem' was with the TV in the bedroom; however, we had a suite and watched television in the living room area.
This was a very pleasant stay. Friendly, helpful staff; reasonable price; clean room; comfortable bed; excellent water pressure in shower; quiet; conveniently located; good variety at breakfast. The only potential 'problem' was with the TV in the bedroom; however, we had a suite and watched television in the living room area.
Kathryn
Reviewed December 1, 2014Reviewed December 1, 2014
From the moment we arrived, the staff was efficient, friendly and helpful. Brian was excellent and Laura (cook) were excellent. Laura's breakfast was of chef quality. To spend time in the library and the rooms furnished like they were back in the day was an experience I'll never forget. Thank you, Vrooman mansion and staff.
From the moment we arrived, the staff was efficient, friendly and helpful. Brian was excellent and Laura (cook) were excellent. Laura's breakfast was of chef quality. To spend time in the library and the rooms furnished like they were back in the day was an experience I'll never forget. Thank you, Vrooman mansion and staff.
Garry
Reviewed October 10, 2015Reviewed October 10, 2015
I found this hotel online and we decided to book it since we were coming in from out of town. On the outside it looks a little older but not bad. However, our room was very nice and very clean. The staff was nice and attentive and the breakfast wasn't too bad either. It was quiet and and the bed was very very comfy. I would recommend this hotel to anyone and the price is good too.
I found this hotel online and we decided to book it since we were coming in from out of town. On the outside it looks a little older but not bad. However, our room was very nice and very clean. The staff was nice and attentive and the breakfast wasn't too bad either. It was quiet and and the bed was very very comfy. I would recommend this hotel to anyone and the price is good too.
The hotel was very clean. It even smelled clean. Absolutely no signs of mold or mildew in the bathroom. The front desk staff and the breakfast lady were very friendly and helpful. And the beds were really comfortable.
The hotel was very clean. It even smelled clean. Absolutely no signs of mold or mildew in the bathroom. The front desk staff and the breakfast lady were very friendly and helpful. And the beds were really comfortable.
Place was great! Staff was nice! Was offered a corner upper room, it was wonderful! The downtown area at night is a little sketchy, but all in all the hotel was great!
Place was great! Staff was nice! Was offered a corner upper room, it was wonderful! The downtown area at night is a little sketchy, but all in all the hotel was great!
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What makes a hotel 5 stars in Goodfield?
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