8.4/10 Very Good! (1,007 reviews)
This is the Spirit Airlines of hotels. I understood when booking that this was a "virtual" hotel, as in, no Front Desk or any lobby staff on site. The website, however, did state that valet parking was a feature. When we arrived at the hotel, there wasn't a valet kiosk and since the location of the hotel is on Main St., street parking was not an option. We had to contact the number to find out that valet parking was not available on the weekends and then were sent a map showing where to park. Not sure why this information was not provided when the room number and entry code were sent. The lobby was a ghost town, but there were empty glasses, napkins, etc... scattered throughout various seating areas which was not a good first impression. We went up to the Rooftop for dinner and they were clearly understaffed so the poor person that waited on us was running around doing the best he could but the wait time was not acceptable. The room was decent to sleep one night. The bath gel container in the shower was empty so we had to use shampoo and the shower curtain was a foot too short so water poured out onto the floor. The following morning as we were leaving the hotel, the lobby looked like a frat house after a party. We will not be returning, thank you very much.
Reviewed on Sep 22, 2026
