“We booked a king suite ahead of time for two nights. When we got there to check in, they said they had our room ready and handed us our key card, which had room number 129 scratched out and 326 in its place in a different color pen. When we got to our room, it was two doubles. I called the desk and asked and they said they were completely booked the whole weekend so they could not switch us either night to the room we booked and paid for in advance. They clearly had us in a room and switched it……
“We booked a king suite ahead of time for two nights. When we got there to check in, they said they had our room ready and handed us our key card, which had room number 129 scratched out and 326 in its place in a different color pen. When we got to our room, it was two doubles. I called the desk and asked and they said they were completely booked the whole weekend so they could not switch us either night to the room we booked and paid for in advance. They clearly had us in a room and switched it……
Brittani