“Staff were great and very helpful, Though we found we got better/faster responses to questions when emailing directly versus using expires messenger. The breakfast was wonderful with lots of options.
We also ate an evening meal there and it was delicious. Centrally located for for exploration of the etna region. Room was very clean. Would not hesitate to stay again or recommend to a friend”
“Overall a nice stay. The property itself is very dated and needs a renovation/upgrade. But the service at breakfast, and the views from the upgraded rooms are great. Standard rooms are not great. Reception staff average. Gym needs more weights/equipment (but decent room). Some small improvements (aside from a total refresh/renovation) would make a huge difference.”
“Highly recommend for a beautiful beach stay on a budget! The price I paid for my experience was unbelievable! 🌈
Great value for my ocean view room with huge balcony, pastry breakfast, included parking, and access to their private beach with lounge chairs and umbrella!
Viviana at the front desk was unbelievably accommodating to me and my service animal (who was very welcomed throughout the stay. 🐾) She really goes above and beyond for her guests—I used the Expedia message function and she……
“Our stay at Shalai was outstanding from start to finish. We received a warm welcome from a genuinely friendly and professional team. The hotel is set in a beautifully restored historic mansion on a quiet street, creating a peaceful and elegant atmosphere.
Check-in was effortless. Our online check-in was fully recognized, so there was no need to repeat the process. No credit card was requested and payment was deferred until checkout, which was a pleasant surprise.
The reception staff kindly……
“Aus meiner Sicht kein 4 Sterne Hotel
Vorweg was gut war: Meerblick, Lage, Parkplätze in der Nähe, Schirm und Liegen im Preis inbegriffen
Beim CheckIn drückt der Mitarbeiter Dir den Schlüssel, eine Fernbedienung für die Klimaanlage, eine Fernbedienung für den Fernseher, einen kleinen Zettel mit WiFi Passwort und einen weiteren Zettel für Liegen in die Hand. Du darfst dann selbst zu deinem Zimmer. Die Zimmer sind deutlich in die Jahre gekommen und lieblos eingerichtet. Badezimmer sieht nicht……
“Such a wonderful, charming and rustique property. The staff were so warm and welcoming and the views of Etna, spectacular! The delicious breakfast was home made using the fruits and honey produced on the property, and Francesca was so helpful and could always be contacted via whatsapp as staff are only available for a few hours in the morning and evening, so you are free to ventrure around the land, or chill out on the roof terrace as if its your own home. There are approx 7 cats who live at the……