“Was able to use coin laundry while on a road trip. Hotel was clean and comfortable for our family. We called ahead about using the sofa bed and were told linens would be in the closet. They were unfortunately not in the room, and when we approached the front desk they said “yeah they wouldn’t be unless you requested them.” Though this was a small thing, the attitude of the staff was not extremely helpful. Everyone found something they were happy with at breakfast and kids appreciated the……
“It was okay. The room was clean, but it was dark, especially in the bathroom. The thermostat wasn’t able to be adjusted so it stayed too cool for my liking, which was uncomfortable since I hadn’t brought any warm clothes given it is August. The hallway on the 4th floor was quite dim as well. My bathroom was only supplied with 3 large towels; no hand towels or washcloths which would have been convenient.
Breakfast was alright, typical continental breakfast. The coffee was out both mornings so……
“Don't be fooled by the low cost. Our stay was horrible-- clogged sink, moldy shower, slide and hot tub were out of order, pool was COLD, dirty. We are NOT usually fussy travelers.. This stay prompted both my husband and I to attempt to speak to a manager. The gals at the desk were kind to me and as helpful as they could have been considering management wasn't on site. When my husband went to speak to someone, the person at the desk told him she would find an owner and she just left him there.……
“They cancelled my reservation without noticing me. I still have my reservation on my Expedia app but the officer just cancelled my reservation just because I came the hotel after 3am. It’s unreasonable.”
“Room was clean, little bit dated. We had a homeless person pounding on our door one evening asking for a ride and other things, and then someone pounding on our door at 1am. The front desk staff was never sitting up front, so this could have been avoided if someone was sitting at the front. Wouldn't stay here again. ”