“They overbook It and promise give refund. But they don't give me back the money. And terrible service. So slow transfer us to another hotel at 1 am. The staff don't show any sorry!”
“Very well located. Updated pleasant room/ bathroom. Nice pool area. Easy parking.
Room phone didn't work so had to use cell phone to make any calls. Staff later told us whole system is out and they don't know when it will be fixed. No coffee/ tea/ supplies in room. Front desk asked service to supply our room but that didn't happen. Had to get coffee from front desk. Tv service didn't work. No instructions available.
Food from previous guests was left in our frig.
Shower door wouldn't stay……
“This was one of the most unpleasant hotel stays I’ve experienced. The room had a terrible sour, soiled smell that immediately made it feel dirty and unsanitary. It wasn’t a minor odor, it was strong, lingering, and extremely unpleasant.
The condition of the room was just as concerning. The air conditioner was literally hanging out of the window, and there were outlets with the protective covers missing, which felt unsafe and showed a serious lack of basic maintenance.
To make matters worse,……
“Check in was at 4 we arrived at 4:10 when we walked into the office the ice machine was leaking and SMELLED. The woman at the desk we could barely hear but told us that the room was not ready and to wait 10 minutes. We came back 20 minutes later and she gave us the key and where the room was with an attitude. When we got to the room the door was wide open and no one was there but a cleaning cart was outside the door. We walked into the room and two housekeepers came up and said the room was……