8/10 Good
Alma
Traveled with family
Jul 26, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at Aloft Boston Seaport District had its ups and downs. Upon arrival, I attempted to pay for my stay in cash ($1441), but the front desk lady was unfriendly and informed me they couldn't accept that much cash. This policy was not mentioned on the website, only at the front desk. Frustrated, we considered finding another place but decided to check back later.
When we returned, another front desk person, David, was on duty. He was extremely helpful and kind, assisting us in a way that ultimately led us to stay the entire week. David's excellent customer service made a big difference.
The room was clean, and the cleaning staff did a great job. We enjoyed free coffee and tea every morning, and the gym facilities were good. However, the swimming pool was very cold, turning my lips purple. David tried to help by suggesting the pool at another hotel, but it wasn't much warmer.
The hotel's location might seem a bit isolated, but it's just a 10-minute walk to the train. Across from the hotel is a family-friendly space where you can relax with a drink while kids play.
Overall, the stay was pleasant thanks to David and the excellent room and amenities, but the initial check-in experience and cold pool were notable downsides.
Alma
Stayed 7 nights in Jul 2024