“Looks nothing like the photos, run down and in need of a refresh. Front desk stuff were bothered if you asked a question. Was placed in a room near lobby with loud music and all night noise.”
“The room is clean and the position is quite good for Costco and Starbucks are quite near.
But the basin in the bathroom is really small, besides, water in the pool is not very clean. ”
“Our first room smelled so badly of mildew that we asked to be moved. The next room smelled a little better but it was filthy. Paint was chipping everywhere, the tub had mold/dirt in the jets, and the side of the mattress was stained with what looked like blood (8”x8” area or so). The breakfast was mediocre and the eating area was filthy. Staff never asked how we felt about the new room, which was disappointing.”
“Hilton had no record of my reservation, it was after midnight (3 hour delay on AMTRAK) clerk just kept saying we don't have your reservation, I shared all my Expedia data with no luck or interest. I asked if he had rooms, yes $519/night, took it and spent over an hour working with Expedia app as they called hotel a few times with no luck. Expedia reimbursed me 100% for the 2 nights, never a word from Hotel staff or Hilton. I am curious what went wrong. Not looking forward to calling every hotel……
“This hotel is very clean and the staff is extremely helpful (they got us a cot and pot to boil pasta and they arrived within 5 minutes of asking. The breakfast - as others have mentioned - is a robust selection and fresh. The area where the hotel is located is also very convenient (there’s a Shaws and Fresh Market within 5 minute walk)”