Ratings based on 548 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel and staff. Beautiful beach. Chillax:)

Posted Apr 17, 2017
Beach Palace is an apt name. It's not over-the-top, but has understated elegance. High ceilings, simple, tasteful decor. The staff are polite, genuine and competant. They look like they enjoy their jobs and are treated well. The yoga instructor, Emma, is a dynamo. The beach is great, the color(s) of the ocean gorgeous. When you are up on the roof, enjoying the fitness center, pools, hit tubs and poolside bar and grill, there, you feel like you are at small, high-end private club. The rooms are clean, For an all- inclusive, the food is as good-as-it-gets. I recommend learning about the Beach Palace, If you want a relaxing, no-worries beach-vacation.
Comment from Hotel Management
Apr 18, 2017 by Beach Palace Cancun, Hotel Management
Dear John, Thank you so much for choosing Beach Palace, it is with great pleasure we read your comments as it clearly shows you had a wonderful vacation experience with us. We work very hard to guarantee your satisfaction so thank you for your kind comments! Please come back soon for more fun and relaxation at Beach Palace! Kind regards, Beach Palace Cancun
5 out of 5
Recommended
for Families
by A verified traveler from Spokane WA

Great

Posted Apr 11, 2017
Pros: Everything!
Cons: Nothing!
Location: Great!
Great!!! Everything was perfect. The excursions, food, and room was awesome.
Comment from Hotel Management
Apr 11, 2017 by Beach Palace Cancun, Hotel Management
Dear Greg, Thank you so much for your kind comments! We're glad to know everything was perfect during your stay, definitely a huge pride for us. Thank you for choosing us, we hope to have you back soon! Kind regards, Beach Palace Cancun
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great staff

Posted Jan 30, 2017
Very nice hotel and great staff!!!! Definitely would love to go back... yoga instructor Emma is very courteous and lady that makes eggs at breakfast bar ( sorry I forgot her name) she was very happy and courteous too...
Comment from Hotel Management
Feb 1, 2017 by Beach Palace Cancun, Hotel Management
Dear Mila, First and foremost, thank you for choosing us. We are glad to read about your good experience at Beach Palace. We definitely aim to the highest standards and customer service, so we feel very proud when we read this caused such a positive effect on your stay. Rest assured our valued staff members who you mentioned will be properly recognized for their amazing job. Please be sure we are continiously improving, so we are confident we will see you back soon and we will be ready to give you the warmest welcome and make you feel like home. Warm regards, Beach Palace Cancun Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort close to beach and shopping

Posted Jan 24, 2017 on Orbitz
40th wedding anniversary vow renewal. Staff kept surprising us with something. Wedding went off perfectly. Thanks to Marco. Bar staff remember what you were drinking at every location. Food staff remember what you drink coffee, OJ, down to how you like your eggs. Best server Yadira Celene. Thank you for a great stay
Comment from Hotel Management
Jan 27, 2017 by Beach Palace Cancun, Hotel Management
Dear Guest, thank you for sharing your experience with us. We all work very hard to make possible you have a great time at Beach Palace, and of course we do appreciate reading this kind of comments which definitely motivate us to do things even better. We hope to see you soon at Beach Palace. Kind regards, Beach Palace Team
3 out of 5
by A verified traveler from Wisconsin

Nice Hotel right on Cancun Beach.

Posted Jan 5, 2017
Pros: Clean. Daily services. Service Staff access and quick, knowledgeable responses when you had a question or problem.
Cons: Types of food offered and more seafood products. Really didn't get to meet many of entertainment staff like at other resorts.
Location: Great access to Mayan Ruins, dolphin swim, downtown shopping, airport. Nightly walks without any problems except for speeding cars/trucks on highway.
All inclusive with nice rooms and plenty of outside pools when the sea was not swimmable (red flag every day). Food was average for an all inclusive, restaurant choices limited. Staff were friendly and helpful but didn't really get to know them like at other resorts (Dreams/Secrets). Took advantage of generous resort credit for spa treatments and day excursions. Didn't buy their exclusive vacation plan and were glad we didn't. Took a trip to sister Moon Palace Resort and bugs were terrible after sunset. Guess that is why the clerk in the pharmacy store pointed out their plentiful selection of OFF products. Going back to Cancun again this year but going down to the Mayan Riveria and Tulum areas. Hopefully you can cross the street without having to dodge speeding cars/trucks.
Comment from Hotel Management
Jan 12, 2017 by Beach Palace Cancun, Hotel Management
Dear Guest, Thank you so much for your review. Your comments are feedback are important for us. We're glad to hear you enjoyed many things about Beach Palace and had a relaxing session in our spa. Regarding the cars speeding, of course there are federal regulations and speed limits. We would like to guarantee all cars will respect this limits but this is something out of our hands, however you can always find secure spots to cross the street on the traffic lights and zebra crossings. We're also very sorry to hear about the bugs situation at Moon Palace, even though it is surrounded by nature, our staff is always working to keep the area as secure as possible for your family. Thank you once again for your review and we hope you may give us the chance to host you again. Kind regards, Beach Palace Cancun.
4 out of 5
by A verified traveler

It's OK.

Posted Dec 30, 2016
Pros: Room is good.
Cons: no more resort membership promotion.
Location: beach is great.
Kind of disappointment. Hyatt Ziva was much nicer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2016
Great resort and staff. Courteous and went out of way to make our stay an enjoyable one.
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Perfect location!! Great for family.

Posted Dec 10, 2016
We have two kids and it was quiet enough during the night so they can have a good sleep. It was not crowded either. The pool and beach was awesome!! The water slide is a big bonus too. My family and I had a lot of fun there. Looking forward to be back there next year!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2016
Nice hotel, clean and comfort room. But some restaurants food taste was not good. However, there are fantastic beach!
5 out of 5
Recommended
for Everyone
by A verified traveler from mississippi

2nd trip even better

Posted Dec 4, 2016 on Orbitz
This was our 2nd trip to beach palace. It was perfect. I have stayed at many resorts in Cancun and they do not compare to the Beach Palace. Service is second to none, clean, and beautiful. If you are looking for a place to relax, have a great time, and be pampered, look no further. The staff are awesome and go above and beyond to make you have the best trip ever.