Cape Alava Tours

We have stayed here multiple times, sadly last time and this the customer service has gone downhill. This time, the front desk staff was just plain rude- at check-in and check-out. The room was beautiful and very clean, we stayed in Whale. When I made the reservation, I asked for a corner room of one of the hotels. I called to confirm we had a corner room- upon arrival, we did not get a corner room, nor an apology or partial refund. This is the second time that has happened to us. The bed was comfortable, but the sofa was not at all. The bathroom was beautiful, updated and clean. Sadly, the shower was either freezing cold or scalding hot. There is also a fog horn or something that goes off CONSTANTLY, all day and night. It is not a boat because it was constant, it was annoying and woke me up multiple times both nights. When I asked front desk about it- they had no idea, nor cared....It was not worth $500+ for 2 nights, I don't think we will be back.