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Arsenal Hotel

Photo gallery for Arsenal Hotel

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Arsenal Hotel

VIP Access

Arsenal Hotel

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar, 130001

Explore the area

  • Popular LocationAyala Center5 min walk
  • Popular LocationClock Tower12 min walk
  • Popular LocationIndia Catalina Monument15 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)18 min drive

Room options

About this area

Cartagena

Located near the beach, Arsenal Hotel is in Cartagena Walled City, a neighborhood in Cartagena. Notable landmarks in the area include Santisima Trinidad Church and Plaza de la Trinidad, and travelers wishing to experience a bit of culture can try Ciudad Movil Cultural Center. Looking to enjoy an event or a game while in town? See what's happening at Jaime Moron Stadium or Nuevo Bosque Softball Stadium. Take an opportunity to explore the area for outdoor excitement like ecotours and other activities like segway rentals/tours.
Visit our Cartagena travel guideOpens in a new window
Map

What's nearby

  • Santisima Trinidad Church - 5 min walk
  • Ayala Center - 5 min walk
  • Plaza de la Trinidad - 5 min walk
  • Clock Tower - 12 min walk
  • India Catalina Monument - 15 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive

Restaurants

  • Las Indias Boutique Gourmet - 2 min walk
  • La Cocina de Pepina - 4 min walk
  • Mister Babilla - 4 min walk
  • La Laguna Azul - 5 min walk
  • Restaurante La Casa de Socorro - 5 min walk

About this property

Arsenal Hotel

4-star boutique hotel in the heart of Cartagena Walled City
Consider a stay at Arsenal Hotel and take advantage of an airport pick-up service, a poolside bar, and a rooftop terrace. Treat yourself to a deep-tissue massage or other spa services. Be sure to enjoy a meal at Arsenal Restaurant, the onsite restaurant. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a garden and 2 bars.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • An area shuttle, an area shuttle, and multilingual staff
  • An elevator, a 24-hour front desk, and a reception hall
  • A porter/bellhop and a banquet hall
  • Guest reviews speak well of the bar, pool, and helpful staff
Room features
All guestrooms at Arsenal Hotel have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Refrigerators, daily housekeeping, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Arsenal Restaurant

Things to do

  • Fitness center
  • Outdoor pool
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Massage - deep-tissue

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Window screens

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Policies

Check-in

90% of travelers were happy with check-in
Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per person
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Property Registration Number 102192

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Allure Chocolat
Allure Chocolat Cartagena
Allure Chocolat Hotel
Allure Chocolat Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel Cartagena
Allure Chocolat Karisma Hotels Resorts Hotel
Allure Chocolat Karisma Hotels Resorts Cartagena
Allure Chocolat by Karisma Hotels Resorts
ure Chocolat Karisma s s Cart
Arsenal Hotel Hotel
Arsenal Hotel Cartagena
Arsenal Hotel Hotel Cartagena
Allure Chocolat by Karisma Hotels Resorts

Frequently asked questions

Does Arsenal Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Arsenal Hotel?

As of Oct 4, 2022, prices found for a 1-night stay for 2 adults at Arsenal Hotel on Oct 17, 2022 start from $142.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Arsenal Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Arsenal Hotel?

Arsenal Hotel doesn't offer parking.

What time is check-in at Arsenal Hotel?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.

What time is check-out at Arsenal Hotel?

Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).

Does Arsenal Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of COP 60000 per person applies.

Where is Arsenal Hotel located?

Located in Cartagena Walled City, this boutique hotel is within a 5-minute walk of Santisima Trinidad Church and Ciudad Movil Cultural Center. Plaza de la Trinidad and Cartagena de Indias Convention Center are also within 10 minutes.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 552 out of 822 reviews
5 - Excellent 67%
Rating 4 - Good. 181 out of 822 reviews
4 - Good 22%
Rating 3 - Okay. 54 out of 822 reviews
3 - Okay 7%
Rating 2 - Poor. 19 out of 822 reviews
2 - Poor 2%
Rating 1 - Terrible. 16 out of 822 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4.5/5

Eco-friendliness
Write a review

2/5 Poor

Joel
Traveled with group
Liked: Cleanliness, staff & service
I didn’t get access to the balcony for 2days. The handle was broken. I can’t bring in a visitor. They’re asking me to pay more than the nightly rate to bring in a visitor. And only in cash. The pool and bar closes early. And the phone in the room does not work.
Stayed 3 nights in Sep 2022

5/5 Excellent

Victoria acevedo
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Great location. Clean hotel beautiful pool with beautiful view. Staff are the best. Great breakfast. Beautiful hotel.
Stayed 4 nights in Sep 2022

5/5 Excellent

Ketsia
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love love loved this hotel from Francisco at the door, Gabrielle in tour experiences, Sheiyl waitress, our cleaning crew Frank at the bar everyone was amazing. The room was magical and our spa treatment was amazing. Would definitely recommend this hotel to anyone looking for an intimate experience right in the city. Will return again.
Stayed 3 nights in Sep 2022

5/5 Excellent

Frances
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! There is a Juan Valdez coffee shop right across the street, and two restaurants next door which were amazing, The Rum Box and El Bony Junior. The front desk staff were very friendly and made you feel at home. Breakfast was delicious and included with your stay. Also, I loved the fact that old town was at walking distance from the hotel. I will definitely stay here again next time I visit Cartagena.
Stayed 2 nights in Sep 2022

4/5 Good

Tommy
Liked: Cleanliness, staff & service
The standards of some things have dropped since the name change. When it was "Allure" it had much higher standards. However the professional courtesy has not changed as some of the same staff remains. overall it's one of my top favorite hotels and so calming to sit across the street at night and watch the boats come in to port. It's the same hotel which no longer offers higher standard complimentary items like 1 free bottle of water in the room, complimentary toothpaste upon request, etc Despite these small disappointments I still love the hotel and location
Stayed 1 night in Sep 2022

5/5 Excellent

Evelyn
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

5/5 Excellent

Diego
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property we had a blast. It's located really close to Old City just 10min walking and in the center of Getsemani with a lot of close bars. The staff was outstanding! From the first greet from the doorman to the pool attendant Robert which also attended us at breakfast. Robert went the extra mile. Roof terrace was nice, great view with music and infinite pool was fun. It's a bit small but very nice. Beds are really comfy; I would definitely stay again.
Stayed 3 nights in Aug 2022

4/5 Good

Jennifer
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is lovely. Room was clean and the cleaning crew did a nice job each day. Breakfast was amazing. Service was not so great. We asked for an ice bucket for ice two days in a row and never got one. Had to track down servers at the restaurant for items like coffee. Concierge was nice but cancelled our excursion two days in a row. Frustrating. Massages were wonderful. Pool was nice. Overall a nice stay.
Stayed 5 nights in Aug 2022

5/5 Excellent

Daniel, San Jerònimo
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room in the first floor. Location is great, about 500 meters from the Walled City. Breakfast was awesome, a mix or traditional american style breakfast combined with Colombian food. Every day we ate different Colombian treats. Roof top pool was very nice. The only little thing was that the room did not have a self or drawer to put in your clothes, so we had to live off our suitcase. Still highly recommended
Stayed 4 nights in Aug 2022

5/5 Excellent

Vadenia
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y limpio el hotel con un excelente servicio y en una buenísima ubicación
Stayed 3 nights in Aug 2022