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Hyatt Regency Cartagena

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Egyptian cotton sheets, hypo-allergenic bedding, down comforters
3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
3 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
2 Bedroom Residence | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Overview of Hyatt Regency Cartagena

Hyatt Regency Cartagena

4.5 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa
Map
Carrera 1 No 12-118, Cartagena, CO, 130001

Explore the area

  • Popular LocationClock Tower19 min walk
  • Popular LocationCasa del Marques de Premio Real20 min walk
  • Popular LocationFuerte Pastelillo4 min drive
  • AirportCartagena (CTG-Rafael Nunez Intl.)9 min drive

Room options

About this area

Cartagena

Located near the beach, Hyatt Regency Cartagena is in Bocagrande, a neighborhood in Cartagena with good shopping. San Pedro Claver Church and Convent and Clock Tower are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Castillo Grande Beach. Naval Museum Cartagena and Caribbean Naval Museum are also worth visiting.

What's nearby

  • Clock Tower - 19 min walk
  • Casa del Marques de Premio Real - 20 min walk
  • Cartagena de Indias Convention Center - 2 min drive
  • Fuerte Pastelillo - 4 min drive
  • Ayala Center - 8 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

Restaurants

  • Chef Julian - 12 min walk
  • Gokela - 14 min walk
  • Juan Valdez Café - 15 min walk
  • Pizzeria Aguanile - 16 min walk
  • Ely - 16 min walk

About this property

Hyatt Regency Cartagena

4.5-star luxury hotel located in Bocagrande
At Hyatt Regency Cartagena, you can look forward to a poolside bar, a terrace, and a coffee shop/cafe. Indulge in a Swedish massage, aromatherapy, and a body scrub at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
Additional perks include:
  • 3 outdoor pools and a children's pool, with sun loungers
  • Free self parking
  • Cooked-to-order breakfast (surcharge), smoke-free premises, and meeting rooms
  • A porter/bellhop, newspapers in the lobby, and concierge services
  • Guest reviews say great things about the first-rate property condition
Room features
All 285 individually furnished rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes. Guest reviews speak positively of the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
  • Bathrooms with rainfall showers and hair dryers
  • LCD TVs with cable channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–10:30 AM: COP 79000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Amacagua Lounge

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (12917 square feet of space)
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open select days
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower

Entertainment

  • Cable/satellite channels
  • iPod dock
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 80 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 44 lbs
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: COP 79000 per person (approximately)
  • Pet fee: COP 80 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Frequently asked questions

Does Hyatt Regency Cartagena have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Hyatt Regency Cartagena?

As of Dec 2, 2022, prices found for a 1-night stay for 2 adults at Hyatt Regency Cartagena on Dec 13, 2022 start from $136.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Regency Cartagena pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 44 lbs per pet. There's a fee of COP 80 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hyatt Regency Cartagena?

Self parking is free at this property.

What time is check-in at Hyatt Regency Cartagena?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hyatt Regency Cartagena?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hyatt Regency Cartagena located?

Located in Bocagrande, this luxury hotel is within 1 mi (2 km) of Bocagrande Beach, San Pedro Claver Church and Convent, and Clock Tower. Cartagena de Indias Convention Center and Plaza Santo Domingo are also within 1 mi (2 km).

Can I cancel my reservation for free at Hyatt Regency Cartagena and receive a full refund?

Yes, Hyatt Regency Cartagena offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Regency Cartagena cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.2

Wonderful

Rating 10 - Excellent. 802 out of 1006 reviews" "
" "10 - Excellent 80%
Rating 8 - Good. 110 out of 1006 reviews" "
" "8 - Good 11%
Rating 6 - Okay. 37 out of 1006 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 23 out of 1006 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 34 out of 1006 reviews" "
" "2 - Terrible 3%

9.6/10

Cleanliness

9.3/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Christopher
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional overall but in particular the Baristas - Jorge and Alexandro and the Hostess - Laura.

10/10 Excellent

Paula Ellen
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location. The down side is they are working on the beach area in front of the hotel. If you want to access the beach you must go to a public beach and pay for chairs. It is also very crowded at these public beaches. We enjoyed the food. Our waitress at the grill Yuliet H. took great care of us during our stay. Also Katlyn from morning breakfast was also outstanding.

10/10 Excellent

Rita, dumont
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent. Everyone that works there is so helpful and pleasant. Beautiful hotel in a very safe area.

10/10 Excellent

Jose Javier
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people from the hotel They are really kind and friendly Specially the pool staff

10/10 Excellent

Jose
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful sunset view! Great service!
Stayed 2 nights in Nov 2022

2/10 Terrible

Pablo Andres
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rules were not clear up front. I came alone to Cartagena and I meet a women in a disco. The situation was so asedio they treat her as a prostitute and asked aweful questions and asked me to pay 100 dollars for her to come to dine in the pool and stay with me. Pretty abusive, I would not have come to this place if I knew
Stayed 6 nights in Nov 2022

10/10 Excellent

Arianny
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Friensdly staff in the heart of town
Stayed 5 nights in Nov 2022

10/10 Excellent

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