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Hotel Casa San Agustin

Photo gallery for Hotel Casa San Agustin

Street view
Outdoor pool, sun loungers
Premium Room, Jetted Tub, Garden View | Outdoor pool | Outdoor pool, sun loungers
Outdoor pool, sun loungers
Terrace/patio

Overview of Hotel Casa San Agustin

VIP Access

Hotel Casa San Agustin

4.5 star property

9.8/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant
Map
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001

Explore the area

  • Popular LocationClock Tower3 min walk
  • Popular LocationIndia Catalina Monument7 min walk
  • Popular LocationAyala Center9 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)18 min drive

Room options

About this area

Cartagena

Hotel Casa San Agustin is located in Cartagena Walled City, a neighborhood in Cartagena, and is near the airport and by the sea. Palace of the Inquisition Cartagena Historical Museum and Cartagena's Gold Museum are cultural highlights, and some of the area's activities can be experienced at Cartagena Fishing Club and Los Pegasos Dock. Looking to enjoy an event or a game while in town? See what's happening at Nuevo Bosque Softball Stadium or Estadio De Softbol De Chiquinquira. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Santo Toribio Church - 3 min walk
  • Clock Tower - 3 min walk
  • Cartagena Cathedral - 4 min walk
  • India Catalina Monument - 7 min walk
  • Ayala Center - 9 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 18 min drive

Restaurants

  • Maria - 2 min walk
  • Mr Cool Gelato - 2 min walk
  • Tabetai Sushi Bar - 2 min walk
  • Alquímico - 2 min walk
  • El Bistro - 3 min walk

About this property

Hotel Casa San Agustin

4.5-star historic hotel revitalized in 2016 and located in Cartagena Walled City
Free cooked-to-order breakfast, a roundtrip airport shuttle, and a poolside bar are just a few of the amenities provided at Hotel Casa San Agustin. Treat yourself to a massage, a facial, or a manicure/pedicure at Aurum Spa, the onsite spa. The onsite Latin American cuisine fine-dining restaurant, Alma, features garden views and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a garden.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers
  • Free bicycle rentals, free newspapers, and multilingual staff
  • Massage treatment rooms, a 24-hour front desk, and wedding services
  • Coffee/tea in the lobby, luggage storage, and a ballroom
  • Guest reviews say great things about the pool and helpful staff
Room features
All 30 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
More amenities include:
  • Frette Italian sheets, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Designer toiletries, showers, and hair dryers
  • 32-inch flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, free infant beds, and ceiling fans

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Alma

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool sun loungers
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Spa tub

More

  • Designated smoking areas
  • Renovated entire property - November 2016
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Frette Italian sheets
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • DVD player
  • iPod dock
  • Premium channels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 2 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 290000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 110000 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 290000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa

Property is also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Frequently asked questions

Does Hotel Casa San Agustin have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Casa San Agustin?

As of Dec 8, 2022, prices found for a 1-night stay for 2 adults at Hotel Casa San Agustin on Dec 10, 2022 start from $510.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Casa San Agustin pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa San Agustin?

This hotel doesn't offer parking.

What time is check-in at Hotel Casa San Agustin?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Casa San Agustin?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel Casa San Agustin provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of COP 110000 per vehicle applies.

Where is Hotel Casa San Agustin located?

Located in Cartagena Walled City, this luxury hotel is 0.1 mi (0.1 km) from University of Cartagena and 0.5 mi (0.7 km) from Ayala Center. San Agustin Convent and Fernandez Madrid Park are also within 5 minutes.

Overall score and ratings

9.8

Exceptional

Rating 10 - Excellent. 246 out of 271 reviews" "
" "10 - Excellent 91%
Rating 8 - Good. 19 out of 271 reviews" "
" "8 - Good 7%
Rating 6 - Okay. 3 out of 271 reviews" "
" "6 - Okay 1%
Rating 4 - Poor. 3 out of 271 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 0 out of 271 reviews" "
" "2 - Terrible 0%

9.9/10

Cleanliness

9.7/10

Staff & service

9.7/10

Amenities

9.8/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Excellent

Osman, Plymouth Meeting
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a real boutique hotel with a wonderful colonial architecture. The staff were really nice and helpful. It is certainly the place to stay in Cartagena.

10/10 Excellent

Magdalena
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has amazing food, a great location, and very pretty rooms. We stayed in the room with a private pool and it was well worth it. The pool was heated and provided a small private terrace with lounge chairs to get sun.
Stayed 2 nights in Oct 2022

10/10 Excellent

Davene
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa San Augustin was better than I ever imagined. The location was in the middle of everything. The hotel was clean, eco-friendly, and the staff treated you like royalty. Casa San Augustin also has one of the best restaurants as well. The food at Alma was amazing. I highly recommend Casa San Augustin to everyone.
Stayed 4 nights in Oct 2022

10/10 Excellent

Gina
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the moment you stop on the property is excellent! Customer service goes above and beyond for every little thing. The staff is knowledgeable for recommendations and is happy to share tips. The room was beautiful. We loved all the cute little spots to relax in the hotel. Don’t get me started on the food! Oh wow, we were blown away with how delicious everything was. You are making the right choice when staying here!
Stayed 2 nights in Oct 2022

10/10 Excellent

Emily
Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, gorgeous historic building, attentive and helpful staff
Stayed 2 nights in Oct 2022

10/10 Excellent

santiago
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt the best hotel in Cartagena!!
Stayed 2 nights in Sep 2022

10/10 Excellent

Grey
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Luis, AUSTIN
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a historic building and neighborhood. The neighborhood is safe but a bit dirty
Stayed 3 nights in Jul 2022

10/10 Excellent

Joy
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
Above and beyond service. Pricy is my only complaint.
Stayed 2 nights in Jul 2022

10/10 Excellent

Chynna
Traveled with partner