Hotel Casa San Agustin

Photo gallery for Hotel Casa San Agustin

Featured Image
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Terrace/Patio

Overview of Hotel Casa San Agustin

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Hotel Casa San Agustin

4.5 out of 5

4.9/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Centro Calle de la Universidad No.36-44, Cartagena, Bolivar, 130001

Explore the area

  • Popular LocationClock Tower4 min walk
  • Popular LocationCasa del Marques de Premio Real4 min walk
  • Popular LocationIndia Catalina Monument8 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)8 min drive

Choose dates to view prices

About this area

Cartagena

Hotel Casa San Agustin is located in Cartagena Walled City, a neighborhood in Cartagena, and is in the city center and by the sea. Zenu Gold Museum and Palace of the Inquisition Cartagena Historical Museum are cultural highlights, and some of the area's activities can be experienced at Cartagena Fishing Club and Los Pegasos Dock. Looking to enjoy an event or a game while in town? See what's happening at Estadio De Softbol De Chiquinquira or November 11th Stadium. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • University of Cartagena - 1 min walk
  • Santo Toribio Church - 3 min walk
  • Clock Tower - 4 min walk
  • Casa del Marques de Premio Real - 4 min walk
  • India Catalina Monument - 8 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 8 min drive

Restaurants

  • Alma — 1 min walk
  • Vera — 2 min walk
  • Mr Cool Gelato — 2 min walk
  • El Kilo — 2 min walk
  • El Gobernador by Rausch — 3 min walk

About this property

Hotel Casa San Agustin

Luxury Cartagena hotel in Cartagena Walled City, walk to Clock Tower
Along with a full-service spa, this hotel has a restaurant and an outdoor pool. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, 2 bars/lounges, a poolside bar, and a rooftop terrace are onsite. All 30 rooms offer thoughtful touches like free minibar items and pillow menus, as well as comforts such as pillowtop beds and Frette Italian sheets. Free WiFi and iPod docks are standard, as are flat-screen TVs with DVD players.
Hotel Casa San Agustin offers 30 accommodations with iPod docking stations and DVD players. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms feature free minibar items and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.
Aurum Spa has 3 treatment rooms. Services include facials and manicures and pedicures. The spa is equipped with a spa tub.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Awards and affiliations

Hotel Casa San Agustin is listed in the 2020 Condé Nast Traveler Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool sun loungers
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Spa tub

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Frette Italian sheets
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower

Entertainment

  • 32-inch flat-screen TV
  • DVD player
  • iPod dock
  • Premium channels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for COP 290000.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: COP 110000 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: COP 290000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 12 years old are not allowed in the spa

Property is also known as

Casa San Agustin
Casa San Agustin Cartagena
Casa San Agustin Hotel
Hotel Casa San Agustin
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel
Hotel Casa San Agustin Cartagena
Hotel Casa San Agustin Hotel Cartagena

Frequently asked questions

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 192 out of 212 reviews
5 - Excellent 91%
Rating 4 - Good. 14 out of 212 reviews
4 - Good 7%
Rating 3 - Okay. 3 out of 212 reviews
3 - Okay 1%
Rating 2 - Poor. 3 out of 212 reviews
2 - Poor 1%
Rating 1 - Terrible. 0 out of 212 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service. Great people. Beautiful property and large room. Restaurant and spa were great, too! Could not have asked for better!
Stayed 3 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The San Augustin is A great place to stay!
Stayed 5 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can we talk about this for a second? Staff went ABOVE and BEYOND to ensure I had a very special time. This property was on my Bucket List. I work in hotel management so I know what a well run property looks and feels like. This was it. By above and beyond, I mean they made me cry, in a good way, as I stayed here to spend my birthday and last night in Colombia. It exceeded all my expectations. They are not left wanting in any capacity. I felt safe and SEEN the entire time. From check in to check out. Thank you all, especially to the agent that checked me in. I’m so sorry I didn’t register your name but because of you, I will ABSOLUTELY make the trip back to Cartagena just to stay at Casa San Agustin. Your kindness was appreciated. - Jamie.
Stayed 1 night in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well kept service GREAT... I will be back soon
Stayed 3 nights in Sep 2021