Ratings based on 160 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Chippewa Falls Wi.
nice hotel close to downtown napervillePosted Aug 31, 2015
Cons: fan in b/r and refrig in room
Location: near downtown naperville and centenial beach
enjoyed use of the pool and hot tub. beautiful lobby
for Familiesby JEANNE from Covington
Nice, comfortable, but understaffedPosted Aug 17, 2015 on Hotels
It's a nice hotel in a convergent area. While the staff that they have are pleasant and helpful there are often times when no one is at front desk or at bar . Eventually they come but I have waited 5-10 minutes. They needier staff
for Business Travelersby A verified traveler
Posted Aug 11, 2015 on Hotels
for Business Travelersby mark from phoenix
great hotelPosted Aug 8, 2015 on Hotels
I arrived late and the service was exceptional. The hotel has a nice bar and a convenient Starbucks located on the property. The only minor issue was there appeared to be a small blood stain on the bathroom door handle and on the bathroom light switch.
for Familiesby Tabatha
Posted Aug 7, 2015 on Hotels
We arrived and were greeted by naked people dancing and jumping in front of a window for my kids to watch. When I told the hotel clerk about this, I was told that they couldn't do anything. The situation was compared to telling people what to do in their own homes. I find that hard to believe. If someone was being exceptionally loud they would be told to keep it down. I figured they could have told the people to close their curtains and been a little more sympathetic to me. My 10 and 12 year-olds where given front-row seats to a show that I would never condone. Bottom line: I was not happy with the hotels response.
for Personal Eventby Amy from Wheatland IA
Great StayPosted Aug 5, 2015 on Hotels
Went out for a book signing at the hotel and everything was great. Check in was smooth, room was beautiful and so spacious, staff helpful. Only complaint I have was being woken up at 2:30 in the morning by loud teenagers in the room next to mine. Some youth sports teem was staying in the hotel and the boys got a little loud in the middle of the night. I was able to get back to sleep though.
for Familiesby A verified traveler
Posted Aug 4, 2015 on Hotels
They charged my card for the room that was booked and paid for through hotels.com. They did refund my card but it took a week.
for Familiesby JEFFREY from Morton, IL
Posted Jul 29, 2015 on Hotels
Booked (2) queens and got (1) King and a pullout couch, I was told they were sold out and I had no options. Not happy that our daughter and son in law had to camp out, on a pull out coach. Your website in very small print said I was my guaranteed my preference of bed types! I would not have booked through your website had I have known this! Read the fine print and buyer beware! Hotel was very nice and clean with a very professional staff!
for Business Travelersby John T from South Bend
Excellent servicePosted Jul 17, 2015 on Hotels
Two weddings at the hotel at the time and still the staff was absolutely fantastic. Excellent service!!!
for Familiesby Alex
Posted Jul 13, 2015 on Hotels