4/10 Poor
Chris, Bangor
Traveled with pets, Traveled with family
Jul 24, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a king room and called the hotel in advance to confirm that there would be no concern with our dog staying with us. I was assured that there was no concern. When we opened to door to our room we were hit with an extremely musty, dank odor. We assume that it was largely coming from the carpet which appeared old and worn with tatters at the doorway. I went back to the desk to advise of the smell. I was given the key to check another room. Same result. Checked a third room. Same result. Checked a fourth room that had what appeared to be vinyl plank flooring. There was minimal odor so I returned to the desk to advise that we would like that room only to be advised that dogs were not allowed in that room. After respectfully pressing the matter, including clarifying that a dog is likely to have much less impact to a room without carpet, the desk agent finally acquiesced and allowed us to stay in that room. We struggled to understand how the hotel would be selling rooms that smelled so badly. Overall the hotel is very worn and showing its age. The smell of the rooms was so off putting that it really led us to question the cleanliness and quality of the food served for breakfast. Thus we chose not to partake in breakfast. We were floored that the hotel has a rating of 8 out of 10 on expedia. We travel frequently and regularly stay in mid-range sorts of hotels but do aim for those with 7 ratings. This place fell way below that standard.
Chris
Stayed 1 night in Jul 2024